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THE WORLD AIRPORT AWARDS
The World Airport Awards began in 1999, when Skytrax launched its first global, Airport customer satisfaction survey. In 2000, the survey attracted a worldwide completion of 1.02 million users, which has since grown annually, with the 2017-2018 survey achieving 13.73 million eligible entries.

The focus is to deliver a customer survey and airport awards process that is independent, impartial and global, and this ethos remains essential to all aspects in the present day. There is no entry fee or any type of payment by an airport (or other third party) to be included in the survey or awards, with the survey and awards process fully funded by Skytrax.

A central directive of the survey is for customers to make their own, personal choices as to which airport they consider to be the best, underlining the brand as the Passenger's Choice Awards.
2018 AIRPORT AWARDS EVENT
The World Airport Awards ceremony took place on Wednesday 21st March 2018 at Passenger Terminal Expo in Stockholm, Sweden

About the World Airport Awards

The Skytrax World Airport Awards are voted for by air travellers in the largest, annual global airport customer satisfaction survey. The survey is operated as an independent study, with no entry fees or charges to any airport, and the Awards ceremony is also provided to winning airports at no cost. The use of award logos and related information is free of any charge.

The 2018 Awards are based on 13.73 million airport survey questionnaires completed by over 100 different nationalities of airline customers during the survey period. The survey operated from August 2017 to February 2018, covering 550 airports worldwide and evaluating traveller experiences across different airport service and product key performance indicators - from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate. The Survey was available in English, Spanish and Chinese language options.

DISCLAIMER NOTICE: Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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