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THE WORLD AIRPORT AWARDS

The World Airport Awards began in 1999, when Skytrax launched its first global, Airport customer satisfaction survey.

In 2000, the survey attracted a worldwide completion of 1.02 million users, which has since grown annually, with the 2016-2017 survey achieving 13.82 million completed entries.

The focus is to deliver a customer survey and airport awards process that is independent, impartial and global, and this ethos remains essential to all aspects in the present day. The survey and awards process is funded by Skytrax, and is not a profit-generating operation.
A key directive of the survey is for customers to make their own, personal choices as to which airport they consider to be the best, underlining the brand as the Passenger's Choice Awards.

Skytrax World Airport Awards are coveted Quality accolades for the world airport industry. Travellers from across the globe take part each year in the world’s largest airport customer satisfaction survey to decide the award winners. The World Airport Awards are a global benchmark of airport excellence.
About the World Airport Awards

The Skytrax World Airport Awards are the most prestigious accolades for the airport industry voted by customers in the largest, annual global airport customer satisfaction survey. The 2017 Awards are based on 13.82 million airport survey questionnaires completed by 105 different nationalities of airline customers during the survey period. The survey operated from July 2016 to February 2017, covering 550 airports worldwide and evaluating traveller experiences across different airport service and product key performance indicators - from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate. The World Airport Awards are a global benchmark of airport excellence, and widely known as the Passengers Choice Awards.

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