Travellers across the globe take part each year in the global airport passenger satisfaction survey
The airport survey and awards process is independent and impartial, introduced by Skytrax in 1999 to provide a customer satisfaction study that was global, reflecting the international scale of the airport industry.
We are extremely honoured to be named Skytrax’s World Best Airport for the sixth consecutive year. It is a significant achievement for Changi Airport and spurs us to continue to deliver the best passenger experience for all who travel through Changi Airport.
I'm delighted that our passengers hold Munich Airport in such high regard. These top rankings recognize the outstanding performance of all employees on the airport campus who are committed every day to ensuring that passengers have a very pleasant experience. We are proud of our airport and our staff who work so hard to earn and maintain our airport's excellent reputation around the world.
These Skytrax results mark yet another milestone in HIA’s journey in solidifying its position as one of the world’s best airports. We are grateful to our passengers who gave us their trust and endorsement during the voting process.
To have two of our terminals be voted amongst the world’s top five is testament to the hard work our team has done to transform Heathrow for the better. We are tremendously pleased our passengers are not only voting for us through these awards – but also with their feet – as we saw with this year’s record breaking numbers. Going forward, we will continue to invest in Heathrow to give passengers an enjoyable, reliable and affordable journey every time they travel through the airport.
