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Airport Testimonials

Travellers across the globe take part each year in the global airport passenger satisfaction survey

The airport survey and awards process is independent and impartial, introduced by Skytrax in 1999 to provide a customer satisfaction study that was global, reflecting the international scale of the airport industry.

Changi Airport is honoured to be named World’s Best Airport for the 12th time. This recognition is great encouragement to our airport community, who stood firmly together to battle the challenges of Covid-19 over the past two years. We thank them for their dedication to serve Changi’s passengers and the perseverance to keep Singapore connected to the world. To our passengers, we are deeply grateful for your vote of confidence. Your continued support encourages us to keep pursuing service excellence as we expand our offerings to redefine the Changi Experience. We look forward to welcoming everyone to Changi Airport as we rediscover the magic of travel again.

Mr Lee Seow Hiang Chief Executive Officer, Changi Airport Group

We are delighted to collect these accolades by the prestigious Skytrax World Airport Awards, we will continue to strive to provide our passengers with an exceptional travel experience and provide our partners with the best facility and unmatched service. We stay committed to our growth plans and maintaining highest standards in the global travel industry.

Engr. Badr Mohammed Al-Meer Chief Operating Officer, Hamad International Airport

Our goal at the Port Authority was to completely transform the customer experience at LaGuardia, from curb to gate, by building a brand-new, world-class airport. Winning this prestigious award and becoming the first North American airport terminal to receive a 5-star rating from Skytrax proves that we have accomplished what many once said was impossible: elevate LaGuardia from worst to best.

Rick Cotton Executive Director, Port Authority of New York and New Jersey

We are proud that our passengers have once again chosen Helsinki Airport as the best airport in Northern Europe. Our airport continues to have a strong position among the best airports in the world.

Ulla Lettijeff Director of Helsinki Airport at Finavia

We are honored to be recognized for the quality of our services and our commitment to ensuring that all passengers enjoy a hassle-free travel experience. BIA is the central asset of the Kingdom of Bahrain’s aviation sector. Awards such as these demonstrate the efficacy of our aviation strategy and reinforce our position as a leading regional and global aviation hub. Backed by state-of-the-art facilities and a highly skilled team dedicated to providing the highest levels of service, BIA celebrates Bahrain’s rich heritage and spotlights our warm hospitality to the world.

His Excellency Zayed R. Al Zayani Gulf Air Group Chairman

The baggage handling department plays a key role in making the airport experience as seamless as possible for passengers. Although passengers may not see all the hard work and attention to detail that goes into this process, we are pleased that they appreciate a job well done. While our advanced facilities play a key role, having an outstanding team is crucial to deliver a safe, efficient, and memorable airport experience. Customers are at the center of our daily operations and wherever their onward journeys take them, our goal is to ensure the time they spend at BIA is convenient and enjoyable.

Mohamed Yousif Al Binfalah Chief Executive Officer, Bahrain Airport Company

With a strong recovery in aviation activity in 2022 creating many challenges for our industry, I am very proud that the excellent work of employees in our airport community has been recognized. YUL has distinguished itself for many years by the way it welcomes people and for its commitment to championing the passenger experience. So winning this award twice in the last five years is no accident. To the more than 13,000 people who are dedicated to serving passengers every day and who, above all, have continued to smile during the most difficult times over the past year, I say thank you and, above all, bravo!

Philippe Rainville President and CEO of ADM

Receiving this recognition is a source of immense pride and satisfaction for all the people, companies and entities that work tirelessly to make the operation of El Dorado possible. With this recognition, for the second consecutive year, we continue to consolidate the airport of all Colombians as a point of reference in the region. We will continue working with excellence and dedication to offer an exceptional service to the more than 36 million passengers that pass through our terminal.

Natalí Leal General Manager of Opain

Maintaining leadership in the region is a huge responsibility and we are committed to continue working to find opportunities for improvement and adequately understand the expectations of our passengers. We are proud to receive these awards from Skytrax, which show that in Ecuador we can provide an airport service with high levels of excellence and, above all, with the warmth that characterizes Ecuadorians. I thank all the companies and institutions that work at the Quito International Airport because this award belongs to all of them.

Ramón Miró Chief Executive Officer, Quiport

To win this award for the fifth time is credit to the more than 2,200 team members who work at Gold Coast Airport, including our airline and retail partners. What makes these awards so special is that we don’t self-nominate, it’s based on direct feedback from the travelling public, so it’s the best indicator of our performance from a customer experience point of view. The recognition that comes with awards at this level not only puts Gold Coast Airport in the spotlight, but it places the Gold Coast and Northern New South Wales communities on the world stage. This has come at a particularly exciting time for Gold Coast Airport, with our new international terminal now open and new global connections on the horizon.

Amelia Evans Chief Executive Officer, Queensland Airports Limited

It is the hard work and dedication of all the stakeholders which has helped Delhi International Airport Limited (DIAL) attain this unique feat. This acclamation by Skytrax reinforces DIAL’s commitment to constantly work towards bettering passenger experience, while developing sustainable and environment-friendly infrastructure at Delhi Airport.

Mr Videh Kumar Jaipuriar Chief Executive Officer, Delhi International Airport

We are thrilled to receive this award and be recognized for our commitment to provide an exceptional travel experience for our passengers. This award is a testament to the hard work and dedication of our airport staff, stakeholders and partners working at Hyderabad Airport, who have worked relentlessly to deliver world- class services to our passengers. This recognition motivates us to continue to innovate and further improve the airport experiences and reinforce our commitment to provide a safe and seamless experience for all.

Mr. Pradeep Panicker Chief Executive Officer, GHIAL

We are extremely honoured to be named Skytrax’s World Best Airport for the sixth consecutive year. It is a significant achievement for Changi Airport and spurs us to continue to deliver the best passenger experience for all who travel through Changi Airport.

Mr Lee Seow Hiang Chief Executive Officer, Changi Airport Group

I'm delighted that our passengers hold Munich Airport in such high regard. These top rankings recognize the outstanding performance of all employees on the airport campus who are committed every day to ensuring that passengers have a very pleasant experience. We are proud of our airport and our staff who work so hard to earn and maintain our airport's excellent reputation around the world.

Dr. Michael Kerkloh President and CEO, Munich Airport

These Skytrax results mark yet another milestone in HIA’s journey in solidifying its position as one of the world’s best airports. We are grateful to our passengers who gave us their trust and endorsement during the voting process.

Engr. Badr Mohammed Al Meer Chief Operating Officer, Hamad International Airport

To have two of our terminals be voted amongst the world’s top five is testament to the hard work our team has done to transform Heathrow for the better. We are tremendously pleased our passengers are not only voting for us through these awards – but also with their feet – as we saw with this year’s record breaking numbers. Going forward, we will continue to invest in Heathrow to give passengers an enjoyable, reliable and affordable journey every time they travel through the airport.

Ross Baker Chief Commercial Officer, Heathrow

We are delighted to learn that we have won three major awards in the 2020 World Airport Awards. With cleanliness of facilities being such an important item for customers, to again be named as the World’s Cleanest Airport is a great honour, and reflects the very hard work from all of our staff here at Tokyo Haneda Airport. Passengers with Restricted Mobility are a fast growing demographic in air travel, and to receive the award for the World’s Best Airport PRM Facilities underlines our dedication to ensure every customer can fully enjoy our airport. We are again winner of the World’s Best Domestic Airport award, which is a title we have long held and cherished. These times of coronavirus are difficult around the world, and we hope for a quick improvement to this situation in all countries, and I hope we will be able to welcome many people all over the world.

Mr Isao Takashiro Chairman and CEO, Japan Airport Terminal Co., Ltd

We are gratefully pleased and honoured to receive the World’s Best Airport Dining Experience award. I would like to express my deep appreciation for the efforts of our airport staff who contributed to us winning this award. We offer the best of Japanese cuisine and various choices for our international customer’s needs, and we will continue to build facilities that please our customers.

Mr Akihiko Tamura President and CEO, Narita International Airport Corporation

My team and I are very proud that our airport is the recipient of the 2020 World Airport Awards ‘Best Regional in North America Award’. We are very proud to have received this award for seven out of the last nine years. In this very uncertain time when we can’t be together as an industry, it’s very nice that we take a moment to celebrate all the successes.

Ms Candace McGraw CEO, Cincinnati/Northern Kentucky International Airport

We are extremely honoured to hear that we have again been voted as the World’s Best Regional Airport in the 2020 World Airport Awards. This year is a special year for us, because our airport marks it’s fifteenth anniversary, so we are even more delighted to win the award. Our airport staff have been working very hard to improve our services so that our customers can make their time at the airport more comfortable. I really appreciate our customers and our staff members for their support and for their efforts. I look forward to having less troubled times in the coming year.

Mr Riki Inuzuka President and CEO, Central Japan International Airport Co., Ltd.

We are delighted to be recognised once more as the World’s Best Airport Hotel for the sixth consecutive year. This much coveted accolade is a testament to our commitment towards service excellence. I would like to thank our team for this remarkable achievement and the tireless dedication championing a better way of business travel.

Mr Bruno Cristol General Manager, Crowne Plaza Changi Airport

It is a pleasure for us to join this prestigious awards event. Winning the Best Airport in Africa award for five years in a row now, we are mighty proud and pleased with this award, which is dedicated to all the good folk that work every day at Cape Town International Airport to make sure that we deliver a value proposition for service excellence to our customers and to our clients.

Mr Deon Cloete General Manager, Cape Town International Airport

Changi Airport is humbled to receive this affirmation from our travellers, made possible by the strong support from our airport partners. This has been a challenging year for all us. Like everyone else, here at Changi, we continue to do our best to safeguard and protect the health of our travellers, our visitors and our airport workers. We wish everyone in the international aviation community well. Let’s look forward to better times and soon.

Mr Lee Seow Hiang Chief Executive Officer, Changi Airport Group

I am pleased to hear that we have been voted the Best Airport in India and Central Asia at the 2020 World Airport Awards. I congratulate every one of the Delhi International Airport community for this achievement. This award is recognition of the teams continued focus on improving the passenger experience. I am also pleased to learn that we have today been certified as a 4-Star Airport.

Mr Videh Kumar Jaipuriar CEO, Delhi International Airport

It is an incredibly proud moment for us to be named as the Best Regional Airport in India and Central Asia. This is our fifth success in this award in the last eleven years, and is a testament to our commitment to provide world-class services to our passengers using our binary technology and sustainable solutions. This is also an incredible recognition of all the collaborative work that we do inside the campus, the passion and commitment of all our stakeholders and they are the ones that really make this airport work. The award has come at a time when the industry is going through one of its toughest challenges and this has gone a long way in boosting the morale of all the employees at Bangalore International Airport.

Mr Hari K Marar Managing Director & CEO, Bangalore International Airport Ltd

We are delighted and proud to have been awarded with the Best Airport Staff in Africa and the Best Regional Airport in Africa. This year also marks the tenth anniversary of Durban King Shaka International Airport and all of these achievements are due to the magnificent staff and the people that we find at Durban King Shaka International Airport.

Mr Terence Delomoney General Manager, Durban King Shaka International Airport

I am delighted to learn that our Airport has been named winner of the 2020 Award for having the Best Airport Staff Service in China, and this is a great honour. We work very hard to ensure that all our airport staff provide the highest quality of service to our customers and to receive this award is both a great honour and a real reward for our staff.

Mr Qiu Jiachen Chairman, Guangzhou Baiyun International Airport

Every year that we move up the ranks is particularly rewarding as this honour comes directly from our passengers who have shared their experiences travelling through our airport through SKYTRAX surveys. Despite all the challenges that the aviation sector faces today, we are committed to our primary role of helping travellers reach their home countries safely. The world faces unprecedented challenges due to the spread of Coronavirus, and we are sure that the crisis will be overcome only through comprehensive cooperation between all concerned parties and civil society in preserving the safety and security of all. Our award for ‘Best Staff Service in the Middle East’ and ‘Best Airport in the Middle East’ will reinforce our resolve to continue our operations in these difficult times with our utmost care to take all precautions to ensure the health and safety of our passengers and employees first.

Engr. Badr Mohammed Al Meer Chief Operating Officer, Hamad International Airport

Being honoured with the Skytrax World Airport Award as Best Regional Airport in Europe means a great deal to us. It is the complement of our passengers for our day to day work, and it makes me and all our staff very proud to have been granted this award for the third time. This is motivation for the future and I’m sure our staff are looking forward for aviation being back online and for us all to provide a great service to our passengers.

Mr Michael Eggenschwiler CEO, Hamburg Airport

On behalf of the 1,100 Houston Airports team members I want to thank you for this distinguished honour for the World’s Best Airport Website and Digital Services. This is our second year in a row to be honoured in this category, and an important recognition because for many years we have made technology a priority on many levels in the passenger experience. We understand that technology is no longer just an option, it’s a must, and this honour tells us our efforts are exceeding expectations.

Mr Mario Diaz Aviation Director, Houston Airports

We’re so honoured to receive the Skytrax Award for the World’s Best Airport Immigration Service this year. This is the fourth time that the Hong Kong Immigration Department has achieved this prestigious award over the past six years. This is precious to us particularly when we’ve been through the hard times these few years. I would like to thank international travellers for this recognition and also like to thank for the professionalism and dedication of our front-line staff. We will keep striving for excellence and innovation with a view to providing the best immigration service to passengers.

Mr Erick Kwok-wai Tsang Director of Immigration, Hong Kong International Airport

I am delighted to learn that our airport is winner of three awards, including the major title of the World’s Best Airport Staff Service. This is a fabulous recognition for all our employees working here, who try their very best to provide the highest quality of service to our customers. We will continue to focus on delivering the most comfortable travel experience and enjoyment to all our passengers.

Mr Yoshiyuki Yamaya (CEO) and Mr Benoît Rulleau (Co-CEO) Kansai Airports

Many thanks for this great award which is an excellent incentive to us through these difficult times.

Mr Juan José Salmón CEO, Lima Airport Partners

I am incredibly proud that Melbourne Airport has been named the Best Airport in Australia Pacific at the 2020 World Airport Awards. Over the past year we’ve invested significantly in improving the travel experience, ranging from our smart security upgrades to our new self-service check in facilities and landside hospitality overhaul. As we work through what is no doubt aviation’s greatest challenge, it’s nice to take this opportunity to reflect on our achievements and we do really appreciate the industry recognition. So when you’re next passing through Melbourne Airport, the team will be working to honour this award by creating another great experience for you as our guest.

Mr Lyell Strambi CEO, Melbourne Airport

Over the last few years we tried hard to make sure that our passengers feel what Montreal is all about, a city that is fun, vibrant and very welcoming. It looks like we succeeded. Thank you for this great honour and you can be sure I will share this with the entire community and with the people that made this all happen, our employees.

Mr Philippe Rainville President & CEO, Aéroports de Montréal

In this difficult and turbulent time for our industry it comes as a welcoming moment to join your awards ceremony today. I am very delighted to hear that again we have been voted as the Best Airport in Europe at the 2020 World Airport Awards. This is the twelfth time in fourteen years that Munich Airport has achieved this top accolade, and the real praise and success must go to all our airport staff in many different departments and areas who work so hard to look after and please all our customers at Munich Airport. As Europe’s only 5-Star Airport, I wish all of you and your family's’ good health, and I hope that our industry can return to normal business as soon as possible.

Mr Jost Lammers President and CEO, Munich Airport

I am happy to be joining today’s World Airport Awards, even despite the coronavirus crisis we are all going through. This ceremony reminds us why we are here, we strive to connect and bring the world all together. I would like to thank all the Groupe ADP staff and the whole community work at Paris Airport, whose incredible coordination and mobilisation to solve issues, small or large, all year long, enables us to put passengers first. Paris Orly Airport awarded as World’s Most Improved Airport is a great recognition for all our staff dedication and for the unprecedented upgrade works which transformed Paris Orly. Terminal 3 at Paris CDG Airport is named as the World’s Best Low-Cost Airline Terminal is a major recognition for all the efforts made for all our airline clients to match their operational and their passenger needs. Flying a low cost or charter airline doesn’t necessarily mean offering a budget airport experience.

Mr Augustin de Romanet Chairman and CEO, Groupe ADP

We are overjoyed to be the first airport in the Americas region to have attained the coveted 5-Star Airport status. It is a great honour for us to be voted by our customers as the Best Regional Airport in South America for the fifth consecutive year, and thrilled that our staff have also been recognised with the award for Best Airport Staff Service in South America. These awards make us proud and encourage us to continue connecting lives here at the Equator, the middle of the world.

Mr Andrew O’Brian President and CEO, Quito International Airport

It has been an honour to be awarded as the Best Airport in China at the 2020 World Airport Awards, recognising all the hard work and great contribution of our staff. We are thrilled to also today be accredited with the 5-Star Airport Certification again. These awards will continuously motivate us in pursuing service excellence and push us to deliver the best experience to our passengers in a new way.

Mr Jiang YunQiang President, Shanghai Hongqiao International Airport

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