baggage reclaim belt

Privacy and Cookies

Skytrax Privacy Notice

Skytrax (“Skytrax”, “we”, “us” or “our”) is committed to protecting your privacy on the website (“Website”).

This Notice (together with our Terms of Use) sets out the basis on which any personal data (meaning any information about you which is personally identifiable) that Skytrax collects from you or that you provide to Skytrax, will be processed by us. Please read the following information carefully to understand Skytrax’s practices regarding your personal data.

For the purpose of the data protection legislation, the data controller is E M Plaisted trading as Skytrax whose address is at 85 Great Portland Street, London W1W 7LT. See our Terms of Use, for more information.

Amendments and updates to this Notice may be made from time-to-time. Any revisions will be posted on this page and where appropriate, notified to you by email, so you will always be aware of what information we collect and how we use that information. Please review this page regularly so that you are aware of any changes.

1. Information we collect and what it is used for

Skytrax may collect and process the following information about you:

  • Information you provide

As part of Skytrax’s service providing the World Airport Awards, we will collect information that you provide when filling in the contact forms on our Website or when you opt in to receive communications from us. This information includes your full name and email address and may also include your phone number and any comments or enquiries that you leave.

If you do not provide this information, we will be unable to contact you in relation to your enquiry or supply you with information relating to Skytrax’s services.

We will use this information to carry out our obligations and to provide you with the information and services that you request from us, and to provide you with information about similar services. If you have opted in to receive information from us, we will use this information to contact you with recommendations and suggestions of services which we feel may interest you. We will also use this information to notify you of any changes to our service and to ensure that the content on our Website is presented in the most effective manner for you.

We may carry out automated decision making and profiling in order to provide you with the most suitable products and services for your needs.


  • Information we collect about you

For each of your visits to our Website, we may automatically collect the following information:

(a) technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

(b) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

(c) Google AdSense

We use third-party vendors, including Google, to serve ads when you visit our website. These companies use cookies to serve ads based on a user’s previous visit to our website or other websites on the Internet. These companies may use anonymised information (not including your name, address, email address, or telephone number) about your visits to this website and/or other websites on the Internet in order to provide advertisements about goods and services that may be of interest to you. Users may opt out of personalised advertising by visiting Ads Settings. Alternatively, users can opt out of a third-party vendor’s use of cookies for personalised advertising by visiting:

For more information on how Google uses the data collected via this service, see here:

User’s located in the European Economic Area who visit our site are served non-personalised ads.

Non-personalised ads are ads that are not based on a user’s past behaviour. They are targeted using contextual information, including coarse (such as city-level) geo-targeting based on current location, and content on the current site or app or current query terms. Google disallows all personalised targeting, including demographic targeting and user list targeting.

Although non-personalised ads don’t use cookies or mobile ad identifiers for ad targeting, they do still use cookies for frequency capping, aggregated ad reporting, and to combat fraud and abuse.

(d) Google Analytics

We use Google Analytics to carry out statistical analysis of page use, page interactions and paths through the Website to evaluate and develop Skytrax. This is known as ‘digital analytics’. We may also record certain information that customers provide. This information allows us to more accurately understand individual behaviours.

To opt out of being tracked via Google Analytics, you can also use Google’s opt out browser add-on:


2. Where we store your personal data

Skytrax take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Notice.

All information you provide to Skytrax is stored on Skytrax’s secure servers which are situated in the UK.

Once Skytrax has received your information, Skytrax will use strict procedures and security features to try to prevent any unauthorised access.


3. Disclosure of your information

By using the services on the Website, you request and authorise Skytrax to use and share your information in the following ways (as appropriate):

  • To any actual or prospective seller or buyer of our business;
  • In order to comply with any legal obligation, or in order to enforce our Terms of Use we may be required to disclose your personal information;
  • To use the information you have supplied on the Website to undertake statistical analysis;
  • If Skytrax or substantially all of its assets are acquired by a third party, personal data held by us about our customers will be one of the transferred assets;
  • Skytrax may share your personal information with its group companies, which means subsidiaries and holding companies;
  • For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies, governmental or representative bodies in accordance with the relevant legislation. This will include public authorities, insurance companies, finance companies and/or other agencies; and
  • Your data will only be stored for as long as is necessary to perform the services you have requested from us, or until you opt out from receiving communications from us, after which your data will be erased.


4. Marketing communications

When you opt in to receive our regular newsletter, we ask you whether you would like to receive our communications detailing offers, news and services from Skytrax that we feel may be of interest to you via email. In order to consent to receive these communications, you will need to opt in during registration.

Where you have let us know that you are happy to receive information from us, we may send you communications that include new services and opportunities to take part in market research as well as relevant news updates.

To stop receiving Skytrax’s promotional offers and alerts, please click the link found at the bottom of each email. You may also contact us at at any time to let us know that you no longer wish to receive marketing emails.


5. Your rights

You have the right to:

  • Access all personal information supplied to Skytrax and held by us in order to rectify any inaccuracies on the information held. Further enquiries should be sent by email to or by post to 85 Great Portland Street, London W1W 7LT;
  • Request the erasure of your personal data or to object to the processing of your data;
  • Request that your personal data be ported to you or a new provider if the data is processed automatically;
  • Lodge a complaint with a supervisory authority. For details of our complaint procedure, please see our Terms of Use available on our Website;
  • Withdraw consent to us processing your data at any time. This will not affect the processing already carried out with your consent; and
  • Request further information regarding the personal data that we hold about you and the source(s) of that information.


6. About this cookie policy

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains:


7. What are cookies?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.


8. How do we use cookies?

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.


9. What types of cookies do we use?

The cookies used on our website are grouped into the following categories.

The below list details the cookies used in our website.

wpEmojiSettingsSupportsWordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user's browser can display emojis properly.
CookieLawInfoConsentCookieYes sets this cookie to record the default button state of the corresponding category and the status of CCPA. It works only in coordination with the primary cookie.
cookielawinfo-checkbox-advertisementSet by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
viewed_cookie_policyThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
cookielawinfo-checkbox-necessaryThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-functionalThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-performanceThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
cookielawinfo-checkbox-analyticsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-othersThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
_gat_gtag_UA_*Google Analytics sets this cookie to store a unique user ID.
_ga_*Google Analytics sets this cookie to store and count page views.
_gaThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gidInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_gat_gtag_UA_7107328_2Set by Google to distinguish users.
_gat_gtag_UA_7107328_3Set by Google to distinguish users.
__gadsThe __gads cookie, set by Google, is stored under DoubleClick domain and tracks the number of times users see an advert, measures the success of the campaign and calculates its revenue. This cookie can only be read from the domain they are set on and will not track any data while browsing through other sites.
CONSENTYouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
yt-remote-device-idYouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-connected-devicesYouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
IDEGoogle DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile.
DSIDThis cookie is set by DoubleClick to note the user's specific user identity. It contains a hashed/encrypted unique ID.
YSCYSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
VISITOR_INFO1_LIVEA cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
test_cookieThe test_cookie is set by and is used to determine if the user's browser supports cookies.


10. How can I control the cookie preferences?

You can manage your cookies preferences by clicking on the “Cookie settings” link and enabling or disabling the cookie categories on the popup according to your preferences.

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy and Cookies” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) (Chrome);

(b) (Firefox);

(c) (Opera);

(d) (Internet Explorer);

(e) (Safari); and

(f) (Edge).

To find out more out more on how to manage and delete cookies, visit or


11. Amendments

We may update this Privacy Notice from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this Privacy Notice.


12. Acceptance

By using Skytrax, you consent to the practices described in this Privacy Notice.


13. Contact

Questions, comments and requests regarding this Notice are welcomed and should be sent by email to or by post to 85 Great Portland Street, London W1W 7LT.

You may also like...