Top 10 Airport Staff by Region of the World 2023

By Peter Miller, Skytrax

seoul incheon airport
Seoul Incheon wins top award for World’s Best Airport Staff service 2023

 

See which airports have been voted the World’s Top 10 Airport Staff by customers, in the annual airport passenger satisfaction survey. View the Top 10 Airport Staff results by global region.

 

The Awards for Best Airport Staff service recognise the combined Quality of Staff service (attitude, friendliness, efficiency) delivered across front-line positions at an airport. It includes staff working for Customer Help / Info counters, Immigration and Security staff, shops, food & beverage outlets – all customer facing staff.

 

Incheon International Airport won the top award for the World’s Best Airport Staff service in 2023. Cape Town International Airport was named Best Airport Staff in Africa, Melbourne Airport was voted Best Airport Staff in Australia/Pacific and Incheon International Airport won the award for Best Airport Staff in Asia. Heydar Aliyev International Airport, Baku was named Best Airport Staff in Central Asia/CIS, Haikou Meilan International Airport was voted Best Airport Staff in China and Bahrain International Airport won the award for Best Airport Staff in the Middle East. Munich Airport was named Best Airport Staff in Europe, Rajiv Gandhi International Airport, Hyderabad was voted Best Airport Staff in India and South Asia and Montréal-Trudeau International Airport won the award for Best Airport Staff in North America. Quito International Airport was named Best Airport Staff in South America and Juan Santamaría International Airport, San José won the award for Best Airport Staff in Central America and Caribbean.

 


 

Incheon International Airport is named the World’s Best Airport Staff 2023. The World’s Top 5 Airport Staff include Singapore Changi Airport (2nd), Tokyo Haneda Airport (3rd), Narita International Airport (4th) and Munich Airport (5th).

 

world’s best airport staff 2023 seoul incheon airport
Ms Sunny Yoon, Executive Director, Incheon International Airport

 

World’s Top 10 Airport Staff 2023

 

  1. Seoul Incheon
  2. Singapore Changi
  3. Tokyo Haneda
  4. Tokyo Narita
  5. Munich
  6. Centrair Nagoya
  7. Rome Fiumicino
  8. Paris CDG
  9. Kansai
  10. Hong Kong

 


 

Cape Town International Airport was voted Best Airport Staff in Africa 2023. Africa’s Top 5 Airport Staff include Sir Seewoosagur Ramgoolam International Airport, Mauritius (2nd), King Shaka International Airport, Durban (3rd), Mohammed V International Airport, Casablanca (4th) and OR Tambo International Airport, Johannesburg (5th).

 

best airport staff in africa 2023 cape town international airport
Ms Olitha Lebelo, Deputy Head of Mission, South African Embassy, Netherlands

 

Top 10 Airport Staff in Africa 2023

 

  1. Cape Town
  2. Mauritius
  3. Durban King Shaka
  4. Casablanca
  5. Johannesburg
  6. Kigali
  7. Seychelles
  8. Marrakech
  9. Nairobi
  10. Entebbe

 


 

Melbourne Airport was named Best Airport Staff in Australia/Pacific 2023. The Top 5 Airport Staff in Australia/Pacific include Brisbane Airport (2nd), Gold Coast Airport (3rd), Auckland Airport (4th) and Sydney Airport (5th).

 

best airport staff in australia and pacific 2023 melbourne airport
Scott Dullard, GM Operations, Melbourne Airport

 

Top 10 Airport Staff in Australia/Pacific 2023

 

  1. Melbourne
  2. Brisbane
  3. Gold Coast
  4. Auckland
  5. Sydney
  6. Nadi
  7. Adelaide
  8. Cairns
  9. Christchurch
  10. Perth

 


 

Incheon International Airport was voted Best Airport Staff in Asia 2023. Asia’s Top 5 Airport Staff include Singapore Changi Airport (2nd), Tokyo Haneda Airport (3rd), Narita International Airport (4th) and Centrair Nagoya (5th).

 

best airport staff in asia 2023 seoul incheon airport
Ms Sunny Yoon, Executive Director, Incheon International Airport

 

Top 10 Airport Staff in Asia 2023

 

  1. Seoul Incheon
  2. Singapore Changi
  3. Tokyo Haneda
  4. Tokyo Narita
  5. Centrair Nagoya
  6. Kansai
  7. Haikou Meilan
  8. Hong Kong
  9. Shenzhen
  10. Taiwan Taoyuan

 


 

Heydar Aliyev International Airport, Baku was named Best Airport Staff in Central Asia / CIS 2023. The Top 5 Airport Staff in Central Asia / CIS include Nursultan Nazarbayev International Airport (2nd), Tashkent International Airport (3rd), Almaty International Airport (4th) and Chișinău International Airport (5th).

 

best airport staff in central asia and cis 2023 heydar aliyev international airport
Teymur Hasanov, Director of Heydar Aliyev Airport

 

Top 10 Airport Staff in Central Asia / CIS 2023

 

  1. Baku
  2. Nur-Sultan
  3. Tashkent
  4. Almaty
  5. Chisinau
  6. Atyrau
  7. Bishkek
  8. Ashgabat
  9. Yerevan
  10. Samarkand

 


 

Haikou Meilan International Airport was voted Best Airport Staff in China 2023. China’s Top 5 Airport Staff include Shenzhen Bao’an International Airport (2nd), Guangzhou Baiyun International Airport (3rd), Shanghai Hongqiao International Airport (4th) and Chengdu Tianfu International Airport (5th).

 

best airport staff in china 2023 haikou meilan international airport
Mr Qiu Guoliang, President

 

Top 10 Airport Staff in China 2023

 

  1. Haikou Meilan
  2. Shenzhen
  3. Guangzhou
  4. Shanghai Hongqiao
  5. Chengdu Tianfu
  6. Beijing Daxing
  7. Kunming
  8. Changsha
  9. Xi’an
  10. Sanya Phoenix

 


 

Bahrain International Airport was named Best Airport Staff in the Middle East 2023. The Top 5 Airport Staff in the Middle East include Hamad International Airport, Doha (2nd), Muscat International Airport (3rd), Dubai International Airport (4th) and King Khalid International Airport, Riyadh (5th).

 

Gulf Air Group Chairman, His Excellency Zayed R. Al Zayani said: “We are honoured to be recognized for the quality of our services and our commitment to ensuring that all passengers enjoy a hassle-free travel experience. BIA is the central asset of the Kingdom of Bahrain’s aviation sector. Awards such as these demonstrate the efficacy of our aviation strategy and reinforce our position as a leading regional and global aviation hub. Backed by state-of-the-art facilities and a highly skilled team dedicated to providing the highest levels of service, BIA celebrates Bahrain’s rich heritage and spotlights our warm hospitality to the world.”

 

best airport staff in the middle east 2023 bahrain airport
H. E. Zayed Al Zayani, Chairman, and Mohamed Yousif AlBinfalah, CEO

 

Top 10 Airport Staff in the Middle East 2023

 

  1. Bahrain
  2. Doha Hamad
  3. Muscat
  4. Dubai
  5. Riyadh
  6. Dammam
  7. Abu Dhabi
  8. Medina
  9. Salalah
  10. Jeddah

 


 

Munich Airport was voted Best Airport Staff in Europe 2023. Europe’s Top 5 Airport Staff include Rome-Fiumicino International Airport (2nd), Paris Charles de Gaulle Airport (3rd), Amsterdam Airport Schiphol (4th) and Vienna Airport (5th).

 

best airport staff in europe 2023 munich airport
Jan Andersson, CCO, & Florian Lesch, VP Service Division IT, Munich Airport

 

Top 10 Airport Staff in Europe 2023

 

  1. Munich
  2. Rome Fiumicino
  3. Paris CDG
  4. Amsterdam Schiphol
  5. Vienna
  6. Madrid Barajas
  7. Copenhagen
  8. Istanbul
  9. Helsinki-Vantaa
  10. Zurich

 


 

Rajiv Gandhi International Airport, Hyderabad was named Best Airport Staff in India and South Asia 2023. The Top 5 Airport Staff in India and South Asia include Indira Gandhi International Airport, Delhi (2nd), Kempegowda International Airport, Bangalore (3rd), Chhatrapati Shivaji Maharaj International Airport, Mumbai (4th) and Goa International Airport (5th).

 

Mr. Pradeep Panicker, CEO-GHIAL said, “We are thrilled to receive this award and be recognized for our commitment to provide an exceptional travel experience for our passengers. This award is a testament to the hard work and dedication of our airport staff, stakeholders and partners working at Hyderabad Airport, who have worked relentlessly to deliver world- class services to our passengers. This recognition motivates us to continue to innovate and further improve the airport experiences and reinforce our commitment to provide a safe and seamless experience for all.”

 

best airport staff in india and south asia 2023 hyderabad international airport
Mr Pradeep Panicker, CEO

 

Top 10 Airport Staff in India and South Asia 2023

 

  1. Hyderabad
  2. Delhi
  3. Bangalore
  4. Mumbai
  5. Goa
  6. Kolkata
  7. Chennai
  8. Kozhikode
  9. Ahmedabad
  10. Colombo

 


 

Montréal-Trudeau International Airport was voted Best Airport Staff in North America 2023. The Top 5 Airport Staff in North America include Seattle-Tacoma International Airport (2nd), Cincinnati/Northern Kentucky International Airport (3rd), San Francisco International Airport (4th) and Vancouver International Airport (5th).

 

Philippe Rainville, President and CEO of ADM said: “With a strong recovery in aviation activity in 2022 creating many challenges for our industry, I am very proud that the excellent work of employees in our airport community has been recognized. YUL has distinguished itself for many years by the way it welcomes people and for its commitment to championing the passenger experience. So winning this award twice in the last five years is no accident. To the more than 13,000 people who are dedicated to serving passengers every day and who, above all, have continued to smile during the most difficult times over the past year, I say thank you and, above all, bravo!”

 

best airport staff in north america 2023 montréal airport
Philippe Rainville, President / CEO & Danielle Laberge, President of the Board of Directors

 

Top 10 Airport Staff in North America 2023

 

  1. Montréal
  2. Seattle-Tacoma
  3. Cincinnati/Northern Kentucky
  4. San Francisco
  5. Vancouver
  6. Houston Hobby
  7. Calgary
  8. Dallas/Fort Worth
  9. Denver
  10. San Antonio

 


 

Quito International Airport was named Best Airport Staff in South America 2023. The Top 5 Airport Staff in South America include Jorge Chavez International Airport, Lima (2nd), Santiago Airport (3rd), El Dorado International Airport, Bogotá (4th) and Rio de Janeiro Galeão International Airport (5th).

 

Ramón Miró, CEO of Quiport said: “Maintaining leadership in the region is a huge responsibility and we are committed to continue working to find opportunities for improvement and adequately understand the expectations of our passengers. We are proud to receive these awards from Skytrax, which show that in Ecuador we can provide an airport service with high levels of excellence and, above all, with the warmth that characterizes Ecuadorians. I thank all the companies and institutions that work at the Quito International Airport because this award belongs to all of them.”

 

best airport staff in south america 2023 mariscal sucre international airport
Alan Padilla, Director of Operations

 

Top 10 Airport Staff in South America 2023

 

  1. Quito
  2. Lima
  3. Santiago
  4. Bogotá
  5. Río de Janeiro GIG
  6. Guayaquil
  7. Buenos Aires EZE
  8. Montevideo
  9. São Paulo GRU
  10. Mendoza

 


 

Juan Santamaría International Airport, San José was voted Best Airport Staff in Central America and Caribbean 2023. The Top 5 Airport Staff in Central America and Caribbean include Panama Tocumen International Airport (2nd), L.F. Wade International Airport, Bermuda (3rd), Piarco International Airport, Port of Spain (4th) and Punta Cana International Airport (5th).

 

best airport staff in central america and caribbean 2023 juan santamaría international airport
Mr Ricardo Hernández, CEO, Aeris Holdings

 

Top 10 Airport Staff in Central America and Caribbean 2023

 

  1. San José Juan Santamaría
  2. Panamá Tocumen
  3. Bermuda
  4. Port of Spain
  5. Punta Cana
  6. Aruba
  7. Montego Bay
  8. Kingston
  9. Bridgetown
  10. Antigua

 


 

View the full World Airport Awards results, at the A-Z Award Winners page.

 


 

The World Airport Awards

 

The World Airport Awards are prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey. They are regarded as a quality benchmark for the world airport industry, assessing customer service and facilities across over 550 airports. The survey and awards are independent of any airport control, influence or input.

There is no entry fee or any type of payment by an airport (or other third party) to be included in the survey or awards, with the survey and awards process fully funded by Skytrax.

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