See which airports have been voted the World’s Top 10 Airport Staff by customers, in the annual airport passenger satisfaction survey. View the Top 10 Airport Staff results by global region.
The Awards for Best Airport Staff service recognise the combined Quality of Staff service (attitude, friendliness, efficiency) delivered across front-line positions at an airport. It includes staff working for Customer Help / Info counters, Immigration and Security staff, shops, food & beverage outlets – all customer facing staff.
Gulf Air Group Chairman, His Excellency Zayed R. Al Zayani said: “We are honoured to be recognized for the quality of our services and our commitment to ensuring that all passengers enjoy a hassle-free travel experience. BIA is the central asset of the Kingdom of Bahrain’s aviation sector. Awards such as these demonstrate the efficacy of our aviation strategy and reinforce our position as a leading regional and global aviation hub. Backed by state-of-the-art facilities and a highly skilled team dedicated to providing the highest levels of service, BIA celebrates Bahrain’s rich heritage and spotlights our warm hospitality to the world.”
Mr. Pradeep Panicker, CEO-GHIAL said, “We are thrilled to receive this award and be recognized for our commitment to provide an exceptional travel experience for our passengers. This award is a testament to the hard work and dedication of our airport staff, stakeholders and partners working at Hyderabad Airport, who have worked relentlessly to deliver world- class services to our passengers. This recognition motivates us to continue to innovate and further improve the airport experiences and reinforce our commitment to provide a safe and seamless experience for all.”
Philippe Rainville, President and CEO of ADM said: “With a strong recovery in aviation activity in 2022 creating many challenges for our industry, I am very proud that the excellent work of employees in our airport community has been recognized. YUL has distinguished itself for many years by the way it welcomes people and for its commitment to championing the passenger experience. So winning this award twice in the last five years is no accident. To the more than 13,000 people who are dedicated to serving passengers every day and who, above all, have continued to smile during the most difficult times over the past year, I say thank you and, above all, bravo!”
Ramón Miró, CEO of Quiport said: “Maintaining leadership in the region is a huge responsibility and we are committed to continue working to find opportunities for improvement and adequately understand the expectations of our passengers. We are proud to receive these awards from Skytrax, which show that in Ecuador we can provide an airport service with high levels of excellence and, above all, with the warmth that characterizes Ecuadorians. I thank all the companies and institutions that work at the Quito International Airport because this award belongs to all of them.”
The World Airport Awards are prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey. They are regarded as a quality benchmark for the world airport industry, assessing customer service and facilities across over 550 airports. The survey and awards are independent of any airport control, influence or input.
There is no entry fee or any type of payment by an airport (or other third party) to be included in the survey or awards, with the survey and awards process fully funded by Skytrax.
You may also like…
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
1 year 24 days
The __gads cookie, set by Google, is stored under DoubleClick domain and tracks the number of times users see an advert, measures the success of the campaign and calculates its revenue. This cookie can only be read from the domain they are set on and will not track any data while browsing through other sites.
The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
Set by Google to distinguish users.
Set by Google to distinguish users.
Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.