World Airport Awards
 
The TRUSTED Airport Awards

The most prestigious accolades for the world airport industry. Travellers from over 160 countries take part in the world’s largest, annual airport passenger satisfaction survey, to decide award winners. The World Airport Awards™ are the global benchmark of airport excellence and Quality ranking.



AWARD WINNERS 2012
Best Airports
Airport of the Year Best Airport Terminal Most Improved Airport Best Low-Cost Airport Best Premium Service
Best Airport : by Region
Africa Asia Australia/Pacific China Europe India Middle East Central America North America South America Northern Europe Central Europe Southern Europe Western Europe Eastern Europe
Category Winners
Airport Shopping Security Processing Immigration Service International Transit Terminal Cleanliness Leisure Amenities Airport Dining Baggage Delivery
Best Staff Service
Africa Asia Australia/Pacific Europe Middle East Central America North America South America
Best Regional Airports
Africa Asia Australia/Pacific China Europe North America South America
Best Airport Hotels
Best in the World Best in Africa Best in Asia Best in Australia/Pacific Best in China Best in Europe Best in Middle East Best in North America Best in South America


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AWARDS ARCHIVE

2011 Airport Awards
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World Airline Awards





The leading World Airport Industry Awards


Incheon International Airport is named the World's Best Airport at the World Airport Awards

  Winner's Gallery



In a gala ceremony held at Passenger Terminal EXPO in Vienna, the World Airport Awards were announced by SKYTRAX. These are most coveted awards for the airport industry, and this was underlined by a record attendance at the ceremony for airports and airport hotels from across the globe. Take a tour around the Awards website to find out which airports have been named as the world's Best!


World's Best Airports in 2012

1

Incheon International Airport

2

Singapore Changi Airport

3

Hong Kong International Airport

4

Amsterdam Schiphol Airport

5

Beijing Capital International Airport

6

Munich Airport

7

Zurich Airport

8

Kuala Lumpur International Airport

9

Vancouver International Airport

10

Central Japan International Airport

  View the Top 100 Airport results



The World Airport Awards™ are the most prestigious recognition of quality for airports across the world, based on the annual SKYTRAX airport customer survey, covering 388 airports.  The Awards are the global benchmark of airport excellence and Quality ranking, and are fully Guaranteed for total independence.

You can now view the Winner's Gallery

World's Best Airport Hotels

1

Regal Airport Hotel Hong Kong

2

Sofitel London Heathrow

3

Crowne Plaza Changi Airport

4

Langham Place Beijing Airport

5

Novotel Bangkok Suvarnabhumi

  View the Best Airport Hotel results



Best Airports by Size of Airport

Over 50 million

30-50 million

20-30 million

10-20 million

under 10 million

1. Hong Kong

1. Incheon

1. Zurich

1. Vancouver

1. Centrair

2. Beijing Capital

2. Singapore Changi

2. Copenhagen

2. Auckland

2. Cape Town

3. London Heathrow

3. Amsterdam

3. Cincinnati

3. Abu Dhabi

3. Durban

  Full results

  Full results

  Full results

  Full results

  Full results





View the detailed Airport Award results below:

BEST AIRPORTS

BEST AIRPORT SERVICES

BEST AIRPORT HOTELS

  World's Best Airport

  World's Best Airport Shopping

  World's Best Airport Hotel

  World's Most Improved Airport

  World's Best Airport Security Processing

  Best Airport Hotel in Africa

  World's Best Airport Terminal

  World's Best Airport Immigration Service

  Best Airport Hotel in Asia

  World's Best Premium Airport

  World's Best Transit Airport

  Best Airport Hotel in Australia/Pacific

  World's Best Low-Cost Airport

  World's Best Terminal Cleanliness

  Best Airport Hotel in China

   

  World's Best Airport for Leisure Amenities

 

  Best Airport Hotel in Europe

BEST AIRPORT BY REGION

 

  World's Best Airport Dining

 

  Best Airport Hotel in Middle East

  Best Airport in Africa

  World's Best Airport Baggage Delivery

  Best Airport Hotel in North America

  Best Airport in Asia

SURVEY BACKGROUND
Over 12 million air travellers from 108 nationalities completed the SKYTRAX airport customer satisfaction survey, scoring their experiences across 39 different airport service and product areas.

  Best Airport Hotel in South America

  Best Airport in Australia/Pacific

THE CUSTOMER EXPERIENCE
The survey evaluates the total passenger experience at each airport, for departures, arrivals, transit through to the departure gate. The survey is regarded as the global benchmark of airport excellence.

  Best Airport in China

  Best Airport in Europe

  Best Airport in India

  Best Airport in Middle East

BEST AIRPORT STAFF

  Best Airport in North America

  Best Airport Staff in Africa

BEST REGIONAL AIRPORTS

  Best Airport in South America

  Best Airport Staff in Asia

  Best Regional Airport Africa

  Best Airport in Central America

  Best Airport Staff in Australia/Pacific

  Best Regional Airport Asia

  Best Airport in Central Europe

  Best Airport Staff in Europe

  Best Regional Airport Australia/Pacific

  Best Airport in Southern Europe

  Best Airport Staff in Middle East

  Best Regional Airport China

  Best Airport in Western Europe

  Best Airport Staff in Central America

  Best Regional Airport Europe

  Best Airport in Northern Europe

  Best Airport Staff in North America

  Best Regional Airport North America

  Best Airport in Eastern Europe

  Best Airport Staff in South America

  Best Regional Airport South America




Check out what air travellers are saying ...

  Qatar Airways staff were friendly and very efficient, great crew and top class in-flight service.

  British Airways Club World seat is very narrow from the hips down, and I found it quite hard to fall asleep.

  Air France Boeing 777-300 economy class seats was far the narrowest seat I have ever sat in.

  Emirates A380 business class seats are not as roomy as one would think or hope.

  Malaysia Airlines business class Golden Lounge in Melbourne very comfortable and quiet, staff welcoming and friendly.

  Los Angeles International Airport the worst airport I have been to, floors filthy, staff inconsistent and rude.

  Asiana Airlines has it's 5-Star Airline Certification renewed for 2012 after passing latest Quality Audit.

  Singapore Airlines Raffles business class wins title as World's Best Business Class at the World Airline Awards

  Shanghai Hongqiao International Airport is officially certified as a SKYTRAX 4-Star Airport.







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