The most prestigious accolades for the world airport industry. Travellers from over 160 countries take part in the world’s largest, annual
airport passenger satisfaction survey, to decide award winners. The World Airport Awards are the global benchmark of airport excellence and Quality ranking.
SURVEY BACKGROUND Over 12 million air travellers from 108 nationalities completed the SKYTRAX airport customer satisfaction survey, scoring their experiences across 39 different airport service and product areas.
THE CUSTOMER EXPERIENCE The survey evaluates the total passenger experience at each airport, for departures, arrivals, transit through to the departure gate. The survey is regarded as the global benchmark of airport excellence.