The most prestigious accolades for the world airport industry. Airport customers from over 160 countries decide award winners in the world’s largest airport Customer Satisfaction survey. Known as the Passengers Choice Awards these leading honours are recognised as the global benchmark of airport excellence.
SURVEY BACKGROUND Over 12 million air travellers from 108 nationalities completed the SKYTRAX airport customer satisfaction survey, scoring their experiences across 39 different airport service and product areas.
THE CUSTOMER EXPERIENCE The survey evaluates the total passenger experience at each airport, for departures, arrivals, transit through to the departure gate. The survey is regarded as the global benchmark of airport excellence.