Travellers from across the globe take part in the world’s largest airport customer satisfaction survey to decide award winners, and Skytrax seek to deliver a transparent survey and Awards process. Key elements of the World Airport Awards promise include:
The Customer survey is not restricted to member airports or a pre-selected choice of airports. Any airport in the world can be nominated in the survey.
No membership subscription, registration or any charge for an airport to be included in the survey.
No third party survey involvement or sponsorship of the Survey process.
No charge for airports to attend the World Airport Awards ceremony.
No charge for airports to use any award results, award logos etc.
No third party involvement in Awards data assessment, the winners voted for by customers.
The Customer survey is not connected to any type of trade association.