World Airport Awards promise

The reputation of the World Airport Awards has been built by strict adherence to the founding principles set out when the awards began in 1999. The focus is to deliver an airport customer survey and awards process that is independent, impartial and global, and this ethos remains essential to all aspects in the present day. The survey and awards process is funded by Skytrax, and is not a profit-generating operation. A key directive of the survey is for customers to make their own personal choices as to which airports they consider to be the best, underlining the brand as the Passenger's Choice Awards.
Awards promises

Travellers from across the globe take part in the world’s largest airport customer satisfaction survey to decide award winners, and Skytrax seek to deliver a transparent survey and Awards process. Key elements of the World Airport Awards promise include:

The Customer survey is not restricted to member airports or a pre-selected choice of airports. Any airport in the world can be nominated in the survey.

No membership subscription, registration or any charge for an airport to be included in the survey.

No third party survey involvement or sponsorship of the Survey process.

No charge for airports to attend the World Airport Awards ceremony.

No charge for airports to use any award results, award logos etc.

No third party involvement in Awards data assessment, the winners voted for by customers.

The Customer survey is not connected to any type of trade association.

About the World Airport Awards

The Skytrax World Airport Awards are voted for by air travellers in the largest, annual global airport customer satisfaction survey. The survey is operated as an independent study, with no entry fees or charges to any airport, and the Awards ceremony is also provided to winning airports at no cost. The use of award logos and related information is free of any charge.

The 2018 Awards are based on 13.73 million airport survey questionnaires completed by over 100 different nationalities of airline customers during the survey period. The survey operated from August 2017 to February 2018, covering 550 airports worldwide and evaluating traveller experiences across different airport service and product key performance indicators - from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate. The Survey was available in English, Spanish and Chinese language options.

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