The World Airport Awards promise

The reputation of the World Airport Awards has been built by Skytrax strict adherence to its founding principles set out when the awards began in 1999. The central focus is to deliver an airport customer survey and awards process that is independent, impartial and global, and this ethos remains essential to all aspects in the present day. The survey and awards process is funded by Skytrax, and is not a profit-generating operation. A key directive of the survey is for customers to make their own personal choices as to which airports they consider to be the best, underlining the brand as the Passenger's Choice Awards.
Awards promises

Travellers from across the globe take part in the world’s largest airport customer satisfaction survey to decide award winners, and Skytrax seek to deliver a transparent survey and Awards process. Key elements of the World Airport Awards promise include:

The Customer survey is not restricted to member airports or a pre-selected choice of airports. Any airport in the world can be nominated in the survey.

There is no membership subscription, registration or any charge for an airport to be included in the survey.

There is no third party survey involvement or sponsorship of the Survey process.

There is no charge for airports (or anyone else) to attend the World Airport Awards ceremony.

There is no third party involvement in Awards data assessment, the winners being voted for by customers.

The Customer survey is not connected to any type of trade association.

Edward Plaisted of Skytrax commented: "We operate these Awards on a not-for-profit basis, applying rigorous monitoring to the survey process, and we can guarantee that there is no outside influence. The integrity and reputation of the Skytrax Passenger's Choice awards relies on the ability to maintain transparency across all areas of the survey and awards format. We know that some Award winning airports may not the favourite of everyone, and we receive vocal feedback and complaints from a few users each year when results are published. However, we can do no more than reiterate and remind them that Award winning airports are decided by customers, and not by Skytrax."

About the World Airport Awards

The Skytrax World Airport Awards are the most prestigious accolades for the airport industry voted by customers in the largest, annual global airport customer satisfaction survey. The 2017 Awards are based on 13.82 million airport survey questionnaires completed by 105 different nationalities of airline customers during the survey period. The survey operated from July 2016 to February 2017, covering 550 airports worldwide and evaluating traveller experiences across different airport service and product key performance indicators - from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate. The World Airport Awards are a global benchmark of airport excellence, and widely known as the Passengers Choice Awards.

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