Travellers from across the globe take part in the world’s largest airport customer satisfaction survey to decide award winners, and Skytrax seek to deliver a transparent survey and Awards process. Key elements of the World Airport Awards promise include:
The Customer survey is not restricted to member airports or a pre-selected choice of airports. Any airport in the world can be nominated in the survey.
There is no membership subscription, registration or any charge for an airport to be included in the survey.
There is no third party survey involvement or sponsorship of the Survey process.
There is no charge for airports (or anyone else) to attend the World Airport Awards ceremony.
There is no third party involvement in Awards data assessment, the winners being voted for directly by customers.
The Customer survey is not connected to any type of trade association.
Edward Plaisted of Skytrax commented: "We operate these Awards on a not-for-profit basis, applying most rigorous monitoring to the survey process, and we can guarantee that there is no outside influence or airport involvement. The integrity and reputation of the Skytrax Passenger's Choice awards
relies on the ability to maintain transparency across all areas of the survey and awards format. We know that some Award winning airports may not the favourite of everyone, and we receive vocal feedback and complaints from a few users each year when results are published. However, we can do no more
than reiterate and remind them that Award winning airports are decided by customers, and not by Skytrax."