Menu

The 2017 World Airport Awards : Methodology

Operating since 1999, the World Airport Survey is held in high esteem for clarity of process and principles of independence. No outside sponsorship, payment or external influence is applied to any part of the Survey, making it a most respected global airport customer study providing the core voting data for the Awards. The 2017 World Airport Awards are based on 13.82 million survey questionnaires completed by 105 different nationalities of airline customers during the survey period which operated from July 2016 to February 2017. The survey covered 555 airports worldwide and evaluates traveller experiences across different airport service and product key performance indicators - from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate.

»  No limit on Airports featured in the survey
»  No charge for Airports to feature in the survey
»  The Awards represent customer voting
»  The Awards do not use a selective judging panel
»  The Survey does not allow any type of airport sponsorship
»  The Awards do not allow any type of airport sponsorship
»  No Charge is made for airport winners to attend Awards ceremony


The Passenger Survey topics included:

1.     Getting to and from the Airport, Ease of Access
2.     Public transport options, efficiency and prices
3.     Taxi availability and prices
4.     Availability of luggage trolleys (airside & landside)
5.     Terminal comfort, ambience and design
6.     Terminal cleanliness, floors, seating and public areas
7.     Seating facilities throughout terminals
8.     Immigration - queuing times / system
9.     Immigration - staff attitude
10.   Waiting times at Security screening
11.   Courtesy and Attitude of Security staff
12.   Check-In facilities, queuing systems and seating
13.   Wayfinding and Terminal signage
14.   Clarity of Boarding Calls and Airport PA's
15.   Flight Info Screens - clarity / quality of information
16.   Friendliness of Airport Staff
17.   Language skills for Airport Staff
18.   Ease of Transit through Airport
19.   Location of Airline Lounges
20.   Washroom and Shower facilities in terminal
21.   Cleanliness of Washroom facilities
22.   TV and Entertainment facilities
23.   Quiet areas, Day rooms, Hotel facility, rest areas
24.   Children's play area and facilities provided
25.   Choice of Shopping - tax free and other outlets
26.   Prices charged in retail outlets
27.   Choice of bars, cafes and restaurants
28.   Prices charged in bars, cafes and restaurants
29.   WiFi service
30.   Power charging facilities
31.   Telephone and fax locations
32.   Bureau de change facilities
33.   ATM facilities
34.   Smoking policy / Smoking lounges
35.   Standards of disabled user access and facilities
36.   Baggage Delivery times
37.   Priority Baggage Delivery efficiency
38.   Lost luggage services
39.   Perception of security and safety standards



 
About the World Airport Awards

The Skytrax World Airport Awards are the most prestigious accolades for the airport industry voted by customers in the largest, annual global airport customer satisfaction survey. The 2017 Awards are based on 13.82 million airport survey questionnaires completed by 105 different nationalities of airline customers during the survey period. The survey operated from July 2016 to February 2017, covering 550 airports worldwide and evaluating traveller experiences across different airport service and product key performance indicators - from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate. The World Airport Awards are a global benchmark of airport excellence, and widely known as the Passengers Choice Awards.

DISCLAIMER NOTICE: Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

2017 Copyright Skytrax. All rights reserved.