2020 World Airport Award winners feedback

Chairmen, Presidents, CEO's and top management from airports around the world comment on their awards success at the 2020 World Airport Awards.

Posted on 14th May 2020 in 2020 World Airport Awards

By Peter Miller, Skytrax

Read comments and feedback from some of the 2020 World Airport Awards winners.


Mr Lee Seow Hiang, Chief Executive Officer of Changi Airport Group said, “Changi Airport is humbled to receive this affirmation from our travellers, made possible by the strong support from our airport partners. This has been a challenging year for all us. Like everyone else, here at Changi, we continue to do our best to safeguard and protect the health of our travellers, our visitors and our airport workers. We wish everyone in the international aviation community well. Let’s look forward to better times and soon.”



Mr Isao Takashiro, Chairman and CEO of Japan Airport Terminal Co., Ltd said: “We are delighted to learn that we have won three major awards in the 2020 World Airport Awards. With cleanliness of facilities being such an important item for customers, to again be named as the World’s Cleanest Airport is a great honour, and reflects the very hard work from all of our staff here at Tokyo Haneda Airport. Passengers with Restricted Mobility are a fast growing demographic in air travel, and to receive the award for the World’s Best Airport PRM Facilities underlines our dedication to ensure every customer can fully enjoy our airport. We are again winner of the World’s Best Domestic Airport award, which is a title we have long held and cherished. These times of coronavirus are difficult around the world, and we hope for a quick improvement to this situation in all countries, and I hope we will be able to welcome many people all over the world.”



Mr Akihiko Tamura, President and CEO at Narita International Airport Corporation said: “We are gratefully pleased and honoured to receive the World’s Best Airport Dining Experience award. I would like to express my deep appreciation for the efforts of our airport staff who contributed to us winning this award. We offer the best of Japanese cuisine and various choices for our international customer’s needs, and we will continue to build facilities that please our customers.”



Engr. Badr Mohammed Al Meer, Chief Operating Officer at Hamad International Airport said: “Every year that we move up the ranks is particularly rewarding as this honour comes directly from our passengers who have shared their experiences travelling through our airport through SKYTRAX surveys. Despite all the challenges that the aviation sector faces today, we are committed to our primary role of helping travellers reach their home countries safely. The world faces unprecedented challenges due to the spread of Corona virus, and we are sure that the crisis will be overcome only through comprehensive cooperation between all concerned parties and civil society in preserving the safety and security of all. Our award for ‘Best Staff Service in the Middle East’ and ‘Best Airport in the Middle East’ will reinforce our resolve to continue our operations in these difficult times with our utmost care to take all precautions to ensure the health and safety of our passengers and employees first.”


View the World Airport Awards video:  »  View the 2020 Awards Video



Ms Candace McGraw, CEO of Cincinnati / Northern Kentucky International Airport said: “My team and I are very proud that our airport is the recipient of the 2020 World Airport Awards ‘Best Regional in North America Award’. We are very proud to have received this award for seven out of the last nine years. In this very uncertain time when we can’t be together as an industry, it’s very nice that we take a moment to celebrate all the successes. ”



Mr Riki Inuzuka, President and CEO of Central Japan International Airport Co., Ltd., said: “We are extremely honoured to hear that we have again been voted as the World’s Best Regional Airport in the 2020 World Airport Awards. This year is a special year for us, because our airport marks it’s fifteenth anniversary, so we are even more delighted to win the award. Our airport staff have been working very hard to improve our services so that our customers can make their time at the airport more comfortable. I really appreciate our customers and our staff members for their support and for their efforts. I look forward to having less troubled times in the coming year.”



Mr Bruno Cristol, General Manager of Crowne Plaza Changi Airport said: “We are delighted to be recognised once more as the World’s Best Airport Hotel for the sixth consecutive year. This much coveted accolade is a testament to our commitment towards service excellence. I would like to thank our team for this remarkable achievement and the tireless dedication championing a better way of business travel.”


Mr Deon Cloete, General Manager of Cape Town International Airport said: “It is a pleasure for us to join this prestigious awards event. Winning the Best Airport in Africa award for five years in a row now, we are mighty proud and pleased with this award, which is dedicated to all the good folk that work every day at Cape Town International Airport to make sure that we deliver a value proposition for service excellence to our customers and to our clients.”



Mr Videh Kumar Jaipuriar, CEO of Delhi International Airport said: “I am pleased to hear that we have been voted the Best Airport in India and Central Asia at the 2020 World Airport Awards. I congratulate every one of the Delhi International Airport community for this achievement. This award is recognition of the teams continued focus on improving the passenger experience. I am also pleased to learn that we have today been certified as a 4-Star Airport.”


View the World Airport Awards video:  »  View the 2020 Awards Video



Mr Hari K Marar, Managing Director & CEO at Bangalore International Airport Ltd said: “It is an incredibly proud moment for us to be named as the Best Regional Airport in India and Central Asia. This is our fifth success in this award in the last eleven years, and is a testament to our commitment to provide world-class services to our passengers using our binary technology and sustainable solutions. This is also an incredible recognition of all the collaborative work that we do inside the campus, the passion and commitment of all our stakeholders and they are the ones that really make this airport work. The award has come at a time when the industry is going through one of its toughest challenges and this has gone a long way in boosting the morale of all the employees at Bangalore International Airport.”



Mr Terence Delomoney, General Manager of Durban King Shaka International Airport said: “We are delighted and proud to have been awarded with the Best Airport Staff in Africa and the Best Regional Airport in Africa. This year also marks the tenth anniversary of Durban King Shaka International Airport and all of these achievements are due to the magnificent staff and the people that we find at Durban King Shaka International Airport.”



Mr Qiu Jiachen, Chairman of Guangzhou Baiyun International Airport said: “I am delighted to learn that our Airport has been named winner of the 2020 Award for having the Best Airport Staff Service in China, and this is a great honour. We work very hard to ensure that all our airport staff provide the highest quality of service to our customers and to receive this award is both a great honour and a real reward for our staff.”



Mr Michael Eggenschwiler, CEO of Hamburg Airport said: “Being honoured with the Skytrax World Airport Award as Best Regional Airport in Europe means a great deal to us. It is the compliment of our passengers for our day to day work, and it makes me and all our staff very proud to have been granted this award for the third time. This is motivation for the future and I’m sure our staff are looking forward for aviation being back online and for us all to provide a great service to our passengers.”



Mr Mario Diaz, Aviation Director of Houston Airports said: “On behalf of the 1,100 Houston Airports team members I want to thank you for this distinguished honour for the World’s Best Airport Website and Digital Services. This is our second year in a row to be honoured in this category, and an important recognition because for many years we have made technology a priority on many levels in the passenger experience. We understand that technology is no longer just an option, it’s a must, and this honour tells us our efforts are exceeding expectations.”



Mr Erick Kwok-wai Tsang, Hong Kong’s Director of Immigration said: “We’re so honoured to receive the Skytrax Award for the World’s Best Airport Immigration Service this year. This is the fourth time that the Hong Kong Immigration Department has achieved this prestigious award over the past six years. This is precious to us particularly when we’ve been through the hard times these few years. I would like to thank international travellers for this recognition and also like to thank for the professionalism and dedication of our front-line staff. We will keep striving for excellence and innovation with a view to providing the best immigration service to passengers.”



Mr Yoshiyuki Yamaya (CEO) and Mr Benoît Rulleau (Co-CEO) of Kansai Airports said: “I am delighted to learn that our airport is winner of three awards, including the major title of the World’s Best Airport Staff Service. This is a fabulous recognition for all our employees working here, who try their very best to provide the highest quality of service to our customers. We will continue to focus on delivering the most comfortable travel experience and enjoyment to all our passengers.”


Mr Juan José Salmón , CEO of Lima Airport Partners said: “Many thanks for this great award which is an excellent incentive to us through these difficult times.”



Mr Lyell Strambi, CEO of Melbourne Airport said: “I am incredibly proud that Melbourne Airport has been named the Best Airport in Australia Pacific at the 2020 World Airport Awards. Over the past year we’ve invested significantly in improving the travel experience, ranging from our smart security upgrades to our new self-service check in facilities and landside hospitality overhaul. As we work through what is no doubt aviation’s greatest challenge, it’s nice to take this opportunity to reflect on our achievements and we do really appreciate the industry recognition. So when you’re next passing through Melbourne Airport, the team will be working to honour this award by creating another great experience for you as our guest.”



Mr Philippe Rainville, President & CEO at Aéroports de Montreal said: “Over the last few years we tried hard to make sure that our passengers feel what Montreal is all about, a city that is fun, vibrant and very welcoming. It looks like we succeeded. Thank you for this great honour and you can be sure I will share this with the entire community and with the people that made this all happen, our employees.”



Mr Jost Lammers, President and CEO of Munich Airport said: “In this difficult and turbulent time for our industry it comes as a welcoming moment to join your awards ceremony today. I am very delighted to hear that again we have been voted as the Best Airport in Europe at the 2020 World Airport Awards. This is the twelfth time in fourteen years that Munich Airport has achieved this top accolade, and the real praise and success must go to all our airport staff in many different departments and areas who work so hard to look after and please all our customers at Munich Airport. As Europe’s only 5-Star Airport, I wish all of you and your families’ good health, and I hope that our industry can return to normal business as soon as possible.”


View the World Airport Awards video:  »  View the 2020 Awards Video



Mr Augustin de Romanet, Chairman and CEO of Groupe ADP said: “I am happy to be joining today’s World Airport Awards, even despite the coronavirus crisis we are all going through. This ceremony reminds us why we are here, we strive to connect and bring the world all together.  I would like to thank all the Groupe ADP staff and the whole community work at Paris Airport, whose incredible coordination and mobilisation to solve issues, small or large, all year long, enables us to put passengers first. Paris Orly Airport awarded as World’s Most Improved Airport is a great recognition for all our staff dedication and for the unprecedented upgrade works which transformed Paris Orly. Terminal 3 at Paris CDG Airport is named as the World’s Best Low-Cost Airline Terminal is a major recognition for all the efforts made for all our airline clients to match their operational and their passenger needs. Flying a low cost or charter airline doesn’t necessarily mean offering a budget airport experience.”



Mr Andrew O’Brian, President and CEO of Quito International Airport said: “We are overjoyed to be the first airport in the Americas region to have attained the coveted 5-Star Airport status. It is a great honour for us to be voted by our customers as the Best Regional Airport in South America for the fifth consecutive year, and thrilled that our staff have also been recognised with the award for Best Airport Staff Service in South America. These awards make us proud and encourage us to continue connecting lives here at the Equator, the middle of the world.”



Mr Jiang YunQiang, President of Shanghai Hongqiao International Airport said: “It has been an honour to be awarded as the Best Airport in China at the 2020 World Airport Awards, recognising all the hard work and great contribution of our staff. We are thrilled to also today be accredited with the 5-Star Airport Certification again. These awards will continuously motivate us in pursuing service excellence and push us to deliver the best experience to our passengers in a new way.”


View the World Airport Awards video:  »  View the 2020 Awards Video

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