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The leading global Awards for the World's Best Airports, as voted by travellers from over 160 countries in the largest airport Customer Satisfaction survey

2014 AWARD RESULTS
Global Airport Winners
Results : Summary Airport of the Year Best Domestic Airport Best Premium Airport Best Airport Terminal Most Improved Airport Best Low-Cost Airport Best Airport VIP Terminal
Best Airports by Size
Top 100 Airports 50 million+ passengers 40-50 million passengers 30-40 million passengers 20-30 million passengers 10-20 million passengers 5-10 million passengers under 5 million passengers
Best Airports by Region
Africa Asia Australia/Pacific China - International China - Domestic Europe       Central Europe       Eastern Europe       Northern Europe       Southern Europe       Western Europe India/C Asia Indian Ocean Middle East North America Russia & CIS South America Central America
Best Category Winners
Best Airport Shopping Best Airport Security Best Airport Immigration Best Transit Airport Best Airport Cleanliness Best Leisure Amenities Best Airport Dining Best Baggage Delivery
Best Regional Airports
Africa Asia China Europe Russia & CIS North America South America
Best Airport Staff
Africa Asia Australia/Pacific Europe Middle East Central America North America South America
Best Airport Hotels
Worldwide Africa Asia Australia/Pacific China Europe Middle East North America South America

PAST WINNERS
2013 Airport Awards
2012 Airport Awards
2011 Airport Awards
2010 Airport Awards
2009 Airport Awards
World Airline Awards


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2013

 

2012

1

Singapore Changi Airport

2

2

Incheon International Airport

1

3

Amsterdam Schiphol Airport

4

4

Hong Kong International Airport

3

5

Beijing Capital International Airport

5

6

Munich Airport

6

7

Zurich Airport

7

8

Vancouver International Airport

8

9

Tokyo International Airport (Haneda)

14

10

London Heathrow Airport

11



Singapore Changi Airport is voted the World's Best Airport in 2013


Singapore Changi Airport has been voted the World's Best Airport at the 2013 World Airport Awards held at Passenger Terminal EXPO in Geneva. This is the fourth time Changi airport has achieved the top prize - last claiming victory back in 2010.

The awards are voted for by airport customers from around the world and this year the survey garnered 12.1 million responses.

"In winning this prestigious accolade, Singapore Changi cements its place as one of the world's favourite airports and Skytrax offer their sincere congratulations on what has been a fantastic year of achievement" said Edward Plaisted, Chairman of Skytrax. "Changi airport continues to be a leader and innovator within the industry and this in our opinion, is a key reason why it has remained ranked amongst the top-3 airports for the last 14 years of the awards."

Mr Lee Seow Hiang, Chief Executive Officer, Changi Airport Group said, “Winning the Skytrax World's Best Airport award again is an immense honour for Changi Airport. It is as much a recognition of the passion of the 32,000-strong airport community that is the backbone of Changi's collaborative and well-oiled operational processes , as it is an affirmation of our mantra in putting our passengers at the heart of all that we do."

"At Changi Airport, we believe in focusing on the needs of our passengers and providing them with only the best of airport experiences, with our exciting slew of offerings that have been introduced through the years that add a touch of delight for our passengers. Our success has been possible only with the contributions of our partners. We thank them for their fullest support and our passengers for their vote of confidence."

For Changi, it was a triple success, as well as securing the top prize, it also picked up the awards for Best Airport in Asia and Best Airport for Leisure Amenities. "The vast array of leisure and entertainment facilities really standout at Changi and serve to highlight the extent to which the management has gone to ensure maximum levels of passenger satisfaction. We only have to look at the fact that Changi served more than 50 million passengers for the first time during 2012, to see that it continues to attract customers and maintain its place as one of the world's leading hub airports" added Plaisted.



Best Airports by "Passenger Numbers" for 2013

Over 50 million

40-50 million

30-40 million

20-30 million

10-20 million

5-10 million

under 5 million

1. Singapore 1. Istanbul 1. Incheon 1. Zurich 1. Vancouver 1. Cape Town 1. Durban
2. Amsterdam 2. San Francisco 2. Munich 2. Copenhagen 2. Auckland 2. Cincinnati 2. London City
3. Hong Kong 3. Guangzhou 3. Kuala Lumpur 3. Brisbane 3. Centrair 3. Cologne/Bonn 3. Guayaquil

  Full results

  Full results

  Full results

  Full results

  Full results

  Full results

  Full results



2013 Airport Award results :

BEST AIRPORTS

BEST AIRPORT SERVICES

BEST AIRPORT HOTELS

  World's Best Airport   World's Best Airport Shopping   World's Best Airport Hotel
  World's Best Domestic Airport   World's Best Airport Security Processing   Best Airport Hotel in Africa
  World's Most Improved Airport   World's Best Airport Immigration Service   Best Airport Hotel in Asia
  World's Best Airport Terminal   World's Best Transit Airport   Best Airport Hotel in Australia/Pacific
  World's Best Premium Airport   World's Best Terminal Cleanliness   Best Airport Hotel in China
    World's Best Airport for Leisure Amenities     Best Airport Hotel in Europe

BEST AIRPORT BY REGION

    World's Best Airport Dining     Best Airport Hotel in Middle East
  Best Airport in Africa   World's Best Airport Baggage Delivery   Best Airport Hotel in North America
  Best Airport in Asia

SURVEY BACKGROUND
Over 12 million air travellers from 108 nationalities completed the SKYTRAX airport customer satisfaction survey, scoring their experiences across 39 different airport service and product areas.

  Best Airport Hotel in South America
  Best Airport in Australia/Pacific

THE CUSTOMER EXPERIENCE
The survey evaluates the total passenger experience at each airport, for departures, arrivals, transit through to the departure gate. The survey is regarded as the global benchmark of airport excellence.

  Best Airport in China
  Best Airport in Europe
  Best Airport in India
  Best Airport in Middle East

BEST AIRPORT STAFF

  Best Airport in North America

  Best Airport Staff in Africa

 
  Best Airport in South America   Best Airport Staff in Asia

BEST REGIONAL AIRPORTS

  Best Airport in Central America   Best Airport Staff in Australia/Pacific   Best Regional Airport Africa
  Best Airport in Central Europe   Best Airport Staff in Europe   Best Regional Airport Asia
  Best Airport in Southern Europe   Best Airport Staff in Middle East   Best Regional Airport China
  Best Airport in Western Europe   Best Airport Staff in Central America   Best Regional Airport Europe
  Best Airport in Northern Europe   Best Airport Staff in North America   Best Regional Airport North America
  Best Airport in Eastern Europe   Best Airport Staff in South America   Best Regional Airport South America



Press and Media enquiries and Permission to use the World Airport Awards should be directed to:

Mr Peter Miller, Marketing Director
SKYTRAX
E-mail: miller@airlinequality.com


 






 

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