World’s Best Airport Staff 2025

Incheon International Airport wins the top award for the World's Best Airport Staff service in 2025, ahead of Singapore Changi Airport in 2nd place and Hong Kong International Airport in 3rd position

Scroll down the page to view the full results by global regions

World’s Best Airport Staff 2025

The Awards for Best Airport Staff service recognise the combined Quality of Staff service (attitude, friendliness, efficiency) delivered across front-line positions at an airport. It includes staff working for Customer Help / Info counters, Immigration and Security staff, shops, food & beverage outlets - all customer facing staff.

1

Seoul Incheon

2

Singapore Changi

3

Hong Kong

4

Tokyo Haneda

5

Tokyo Narita

6

Centrair Nagoya

7

Haikou Meilan

8

Vienna

9

Munich

10

Rome Fiumicino

Best Airport Staff in Africa 2025

1

Cape Town

2

Durban King Shaka

3

Kigali

4

Johannesburg

5

Mauritius

6

Seychelles

7

Marrakech

8

Casablanca

9

Antananarivo

10

Nairobi

Best Airport Staff in Australia/Pacific 2025

1

Brisbane

2

Adelaide

3

Perth

4

Auckland

5

Sydney

6

Melbourne

7

Christchurch

8

Gold Coast

9

Nadi

10

Wellington

Best Airport Staff in Asia 2025

1

Seoul Incheon

2

Singapore Changi

3

Tokyo Narita

4

Tokyo Haneda

5

Centrair Nagoya

6

Hong Kong

7

Taiwan Taoyuan

8

Haikou Meilan

9

Kansai

10

Jakarta

Best Airport Staff in Central Asia / CIS 2025

1

Nur-Sultan

2

Baku

3

Almaty

4

Tashkent

5

Chisinau

6

Bishkek

7

Ashgabat

8

Dushanbe

9

Yerevan

10

Atyrau

Best Airport Staff in China 2025

1

Haikou Meilan

2

Shanghai Hongqiao

3

Shenzhen

4

Guangzhou

5

Xi'an

6

Chengdu Tianfu

7

Sanya Phoenix

8

Beijing Daxing

9

Changsha

10

Hangzhou

Best Airport Staff in the Middle East 2025

1

Riyadh

2

Bahrain

3

Doha Hamad

4

Muscat

5

Dubai

6

Abu Dhabi

7

Amman

8

Dammam

9

Salalah

10

Jeddah

Best Airport Staff in Europe 2025

1

Vienna

2

Munich

3

Rome Fiumicino

4

Paris CDG

5

Helsinki-Vantaa

6

Madrid Barajas

7

Copenhagen

8

Berlin Brandenburg

9

Paris Orly

10

Dublin

Best Airport Staff in India & South Asia 2025

1

Hyderabad

2

Bangalore

3

Goa Manohar

4

Delhi

5

Mumbai

6

Colombo

7

Kolkata

8

Chennai

9

Cochin

10

Ahmedabad

Best Airport Staff in North America 2025

1

Montréal

2

Vancouver

3

New York LGA

4

Toronto Pearson

5

San Francisco

6

Dallas/Fort Worth

7

Houston Hobby

8

Seattle-Tacoma

9

Denver

10

San Francisco

Best Airport Staff in South America 2025

1

Santiago

2

Quito

3

Bogota

4

Lima

5

Buenos Aires EZE

6

Rio de Janeiro GIG

7

Mendoza

8

Guayaquil

9

São Paulo GRU

10

Recife

Best Airport Staff in Central America & Caribbean 2025

1

Juan Santamaría

2

Punta Cana

3

Curaçao

4

Nassau Lynden Pindling

5

Panama Tocumen

6

Saint Martin

7

Port of Spain

8

Montego Bay

9

Aruba

10

Guatemala La Aurora

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EN

World’s Best Airport Staff 2025

Incheon International Airport wins the top award for the World's Best Airport Staff service in 2025, ahead of Singapore Changi Airport in 2nd place and Hong Kong International Airport in 3rd position

World’s Best Airport Staff 2025

1

Seoul Incheon

2

Singapore Changi

3

Hong Kong

4

Tokyo Haneda

5

Tokyo Narita

6

Centrair Nagoya

7

Haikou Meilan

8

Vienna

9

Munich

10

Rome Fiumicino

Best Airport Staff in Africa 2025

1

Cape Town

2

Durban King Shaka

3

Kigali

4

Johannesburg

5

Mauritius

6

Seychelles

7

Marrakech

8

Casablanca

9

Antananarivo

10

Nairobi

Best Airport Staff in Australia/Pacific 2025

1

Brisbane

2

Adelaide

3

Perth

4

Auckland

5

Sydney

6

Melbourne

7

Christchurch

8

Gold Coast

9

Nadi

10

Wellington

Best Airport Staff in Asia 2025

1

Seoul Incheon