Skytrax Privacy Notice
Skytrax (“Skytrax”, “we”, “us” or “our”) is committed to protecting your privacy on the website www.worldairportawards.com (“Website”).
This Notice (together with our Terms of Use) sets out the basis on which any personal data (meaning any information about you which is personally identifiable) that Skytrax collects from you or that you provide to Skytrax, will be processed by us. Please read the following information carefully to understand Skytrax’s practices regarding your personal data.
For the purpose of the data protection legislation, the data controller is E M Plaisted trading as Skytrax whose address is at 85 Great Portland Street, London W1W 7LT. See our Terms of Use, for more information.
Amendments and updates to this Notice may be made from time-to-time. Any revisions will be posted on this page and where appropriate, notified to you by email, so you will always be aware of what information we collect and how we use that information. Please review this page regularly so that you are aware of any changes.
1. Information we collect and what it is used for
Skytrax may collect and process the following information about you:
- Information you provide
As part of Skytrax’s service providing the World Airport Awards, we will collect information that you provide when filling in the contact forms on our Website or when you opt in to receive communications from us. This information includes your full name and email address and may also include your phone number and any comments or enquiries that you leave.
If you do not provide this information, we will be unable to contact you in relation to your enquiry or supply you with information relating to Skytrax’s services.
We will use this information to carry out our obligations and to provide you with the information and services that you request from us, and to provide you with information about similar services. If you have opted in to receive information from us, we will use this information to contact you with recommendations and suggestions of services which we feel may interest you. We will also use this information to notify you of any changes to our service and to ensure that the content on our Website is presented in the most effective manner for you.
We may carry out automated decision making and profiling in order to provide you with the most suitable products and services for your needs.
- Information we collect about you
For each of your visits to our Website, we may automatically collect the following information:
(a) technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
(b) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
(c) Google AdSense
We use third-party vendors, including Google, to serve ads when you visit our website. These companies use cookies to serve ads based on a user’s previous visit to our website or other websites on the Internet. These companies may use anonymised information (not including your name, address, email address, or telephone number) about your visits to this website and/or other websites on the Internet in order to provide advertisements about goods and services that may be of interest to you. Users may opt out of personalised advertising by visiting Ads Settings. Alternatively, users can opt out of a third-party vendor’s use of cookies for personalised advertising by visiting: https://bit.ly/2IzO9Hc
For more information on how Google uses the data collected via this service, see here: http://bit.ly/2hV2Eag
User’s located in the European Economic Area who visit our site are served non-personalised ads.
Non-personalised ads are ads that are not based on a user’s past behaviour. They are targeted using contextual information, including coarse (such as city-level) geo-targeting based on current location, and content on the current site or app or current query terms. Google disallows all personalised targeting, including demographic targeting and user list targeting.
Although non-personalised ads don’t use cookies or mobile ad identifiers for ad targeting, they do still use cookies for frequency capping, aggregated ad reporting, and to combat fraud and abuse.
(d) Google Analytics
We use Google Analytics to carry out statistical analysis of page use, page interactions and paths through the Website to evaluate and develop Skytrax. This is known as ‘digital analytics’. We may also record certain information that customers provide. This information allows us to more accurately understand individual behaviours.
To opt out of being tracked via Google Analytics, you can also use Google’s opt out browser add-on: http://bit.ly/1tbNUmE
2. Where we store your personal data
Skytrax take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Notice.
All information you provide to Skytrax is stored on Skytrax’s secure servers which are situated in the UK.
Once Skytrax has received your information, Skytrax will use strict procedures and security features to try to prevent any unauthorised access.
3. Disclosure of your information
By using the services on the Website, you request and authorise Skytrax to use and share your information in the following ways (as appropriate):
- To any actual or prospective seller or buyer of our business;
- In order to comply with any legal obligation, or in order to enforce our Terms of Use we may be required to disclose your personal information;
- To use the information you have supplied on the Website to undertake statistical analysis;
- If Skytrax or substantially all of its assets are acquired by a third party, personal data held by us about our customers will be one of the transferred assets;
- Skytrax may share your personal information with its group companies, which means subsidiaries and holding companies;
- For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies, governmental or representative bodies in accordance with the relevant legislation. This will include public authorities, insurance companies, finance companies and/or other agencies; and
- Your data will only be stored for as long as is necessary to perform the services you have requested from us, or until you opt out from receiving communications from us, after which your data will be erased.
4. Marketing communications
When you opt in to receive our regular newsletter, we ask you whether you would like to receive our communications detailing offers, news and services from Skytrax that we feel may be of interest to you via email. In order to consent to receive these communications, you will need to opt in during registration.
Where you have let us know that you are happy to receive information from us, we may send you communications that include new services and opportunities to take part in market research as well as relevant news updates.
To stop receiving Skytrax’s promotional offers and alerts, please click the link found at the bottom of each email. You may also contact us at Peter.Miller@skytrax.uk at any time to let us know that you no longer wish to receive marketing emails.
5. Your rights
You have the right to:
- Access all personal information supplied to Skytrax and held by us in order to rectify any inaccuracies on the information held. Further enquiries should be sent by email to Peter.Miller@skytrax.uk or by post to 85 Great Portland Street, London W1W 7LT;
- Request the erasure of your personal data or to object to the processing of your data;
- Request that your personal data be ported to you or a new provider if the data is processed automatically;
- Lodge a complaint with a supervisory authority. For details of our complaint procedure, please see our Terms of Use available on our Website;
- Withdraw consent to us processing your data at any time. This will not affect the processing already carried out with your consent; and
- Request further information regarding the personal data that we hold about you and the source(s) of that information.
6. About this cookie policy
This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: www.worldairportawards.com
7. What are cookies?
Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
8. How do we use cookies?
As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
9. What types of cookies do we use?
The cookies used on our website are grouped into the following categories.
Necessary
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
| Cookie | Duration | Description |
|---|---|---|
| wt_consent | 1 year | The WebToffee GDPR Cookie Consent plugin sets this cookie to store the user’s consent preferences, allowing the website to recognise those choices on future visits. The cookie does not collect or store any personal or identifiable information about the visitor. |
| __cf_bm | 1 hour | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
| wpEmojiSettingsSupports | session | WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user's browser can display emojis properly. |
| euconsent | 1 year | CookieYes sets this cookie to store data when IAB TCF is enabled. |
Functional
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
| Cookie | Duration | Description |
|---|---|---|
| No cookies to display. | ||
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
| Cookie | Duration | Description |
|---|---|---|
| _ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
| _gid | 1 day | Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously. |
| _gat_gtag_UA_* | 1 minute | Google Analytics sets this cookie to store a unique user ID. |
| _ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
| Cookie | Duration | Description |
|---|---|---|
| No cookies to display. | ||
Advertisement
Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.
| Cookie | Duration | Description |
|---|---|---|
| __eoi | 6 months | Description is currently not available. |
Others
Other cookies are those that are being identified and have not been classified into any category as yet.
| Cookie | Duration | Description |
|---|---|---|
| No cookies to display. | ||
10. How can I control the cookie preferences?
You can change your cookie preferences any time by clicking the Consent Preferences button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away. In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
(a) https://support.google.com/chrome/answer/95647 (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
If you are using any other web browser, please visit your browser’s official support documents.
To find out more out more on how to manage and delete cookies, visit wikipedia.org or www.allaboutcookies.org.
11. Amendments
We may update this Privacy Notice from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this Privacy Notice.
12. Acceptance
By using Skytrax, you consent to the practices described in this Privacy Notice.
13. Contact
Questions, comments and requests regarding this Notice are welcomed and should be sent by email to Peter.Miller@skytrax.uk or by post to 85 Great Portland Street, London W1W 7LT.
