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Singapore Changi Airport has been voted the World's Best Airport for the fourth consecutive year by air travellers at the 2016 World Airport Awards

Media enquiries can be directed to:

Mr Peter Miller
Head of Marketing
SKYTRAX RESEARCH
E-mail: miller@airlinequality.com

16th March 2016 - Cologne, Germany

Singapore Changi Airport was named as the World's Best Airport by air travellers for the fourth consecutive  year at the 2016 World Airport Awards, held at Passenger Terminal EXPO in Cologne, Germany.

1    Singapore Changi Airport
2    Incheon International Airport
3    Munich Airport
4    Tokyo International Airport (Haneda)
5    Hong Kong International Airport
6    Chūbu Centrair Nagoya
7    Zurich Airport
8    London Heathrow Airport
9    Kansai International Airport
10  Hamad International Airport

Attending the Skytrax World Airport Awards event, Mr Lee Seow Hiang, Chief Executive Officer of Changi Airport Group said "To be named the World's Best Airport by Skytrax for the fourth year running is a significant achievement for Changi Airport and a clear affirmation that we continue to hit the right notes in our pursuit of service excellence. We do not take this recognition for granted; it is the extraordinary effort and commitment of the entire airport community that drives Changi’s success. We thank our passengers and partners alike for their continued support and confidence in us."

Changi Airport enjoyed continued year-on-year success at the Awards receiving the award as Best Airport for Leisure Amenities. The vast array of leisure and entertainment facilities are a unique, stand-out feature for Changi Airport, and underline the dedication of this airport to ensure maximum levels of passenger satisfaction.

Edward Plaisted, CEO of Skytrax said: "To be voted by customers as the world's Best Airport four years in succession is a most remarkable achievement for Singapore Changi Airport, and is clear testament to the airport's popularity amongst air travellers. Singapore Changi Airport continues to innovate in both product and service options for its customers, and focus on making the customer experience at the airport as enjoyable and relaxing as possible. To be named by global travellers as the world's favourite airport for the 6th time in ten years is great reward not only to Changi Airport management, but for staff across every section of the airport who contribute in every little way to Singapore Changi Airport operations."

The Best Airports classified by Passenger numbers are:

Singapore Changi
Best Airport 50 million+ passengers

Incheon Seoul
Best Airport 40-50 million passengers

Hamad Doha
Best Airport 30-40 million passengers

Zurich
Best Airport 20-30 million passengers

Centrair Nagoya
Best Airport 10-20 million passengers

Cape Town
Best Airport 5-10 million passengers

Durban
Best Airport under 5 million passengers


A-Z OF 2016 WORLD AIRPORT AWARD WINNING AIRPORTS

Barcelona El Prat Airport
Best Airport in Southern Europe

Bogota El Dorado International Airport
Best Airport in S America
Best Airport Staff - South America

Brisbane Airport
Best Airport in Australia / Pacific

Budapest International Airport
Best Airport in Eastern Europe

Cape Town International Airport
Best Airport in Africa
Best Airport Staff - Africa

Centrair Nagoya Airport
Best Regional Airport Asia
World's Best Regional Airport

Cologne / Bonn Airport
Best Regional Airport Europe

Delhi Indira Gandhi Airport
Best Airport Staff - India / Central Asia

Denver International Airport
Best Regional Airport North America

Durban King Shaka Airport
Best Regional Airport Africa

Haikou Meilan International Airport
Best Airport Staff - China

Hamad International Airport
Best Airport in Middle East
Best Airport Staff - Middle East

Helsinki-Vantaa Airport
Best Airport in Northern Europe

Hong Kong International Airport
Best Airport Immigration Service

Hyderabad International Airport
Best Regional Airport India / C Asia

Incheon International Airport
Best International Transit Airport
Best Airport Staff - Asia
Best Airport Staff - Worldwide

Kansai International Airport
Best Airport for Baggage Delivery

Kazan International Airport
Best Regional Airport Russia & CIS

London Heathrow Airport
Best Airport Shopping
Best Airport in Western Europe
World's Best Airport Terminal

Moscow Domodedovo Airport
Best Airport in Russia & CIS

Mumbai Chhatrapati Shivaji Airport
Best Airport in India / Central Asia

Munich Airport
Best Airport in Central Europe
Best Airport in Europe

Narita International Airport
Best Airport Dining Experience
World's Best Low Cost Terminal

Hanoi Noi Bai International Airport
World's Most Improved Airport

Panama Tocumen Airport
Best Airport in C America
Best Airport Staff - Central America

Perth International Airport
Best Airport Staff - Australia/Pacific

Quito International Airport
Best Regional Airport South America

Sanya Phoenix Airport
World's Best Airport VIP Terminal

Seattle-Tacoma Airport
Best Airport Staff - North America

Shanghai Hongqiao Airport
Best Domestic Airport in China

Singapore Changi Airport
Best Airport for Leisure Amenities
Best Airport in Asia
World's Best Airport

Tokyo International Airport Haneda
World's Best Domestic Airport
Best Airport Terminal Cleanliness

Vancouver International Airport
Best Airport in N America

Vienna International Airport
Best Airport Staff - Europe

Xi'an Xianyang Airport
Best Regional Airport China

Zurich Airport
Best Airport Security Processing

THE WORLD'S BEST AIRPORT HOTELS

Crowne Plaza Changi Airport was named the World's Best Airport Hotel for the second consecutive year. Having scooped the title as World's Best Airport Hotel in 2015, Crowne Plaza Changi Airport clearly continues to impress and satisfy it's guests by retaining this title in 2016, this time by a considerable margin. The needs and expectations for Airport hotel guests can be very demanding, and we congratulate
Crowne Plaza Changi Airport for this fabulous achievement which is recognised by this award as the World's Best Airport Hotel. 

Hilton Munich Airport was a repeat winner of the Award as the Best Airport Hotel in Europe, with the Mövenpick Hotel Bahrain named the Best Airport Hotel in the Middle East.

Pullman Guangzhou Baiyun Airport wins the award as Best Airport Hotel in China, and The Fairmont Vancouver Airport Hotel is a repeat winner as the Best Airport Hotel in North America.
 

Background and Awards methodology

The Skytrax World Airport Awards are the most prestigious accolades for the airport industry voted by customers in the largest, annual global airport customer satisfaction survey. The Awards are based on 13.25 million airport survey questionnaires completed by 106 different nationalities of airline customers during the survey period. The survey operated from June 2015 to February 2016, covering 550 airports worldwide and evaluating traveller experiences across different airport service and product key performance indicators - from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate. The World Airport Awards are a global benchmark of airport excellence, and widely known as the Passengers Choice Awards.

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