| AWARD WINNERS 2011 |
| Best Airports |
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| Best Airport : by Region |
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| Category Winners |
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| Best Staff Service |
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| Best Regional Airports |
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| Best Airport Hotels |
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The respected and trusted Airport Awards |
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We Guarantee the World Airport Awards are totally free of any commercial influence or bias, and no airport featured in
the study is able to exert any influence on the final results. Airports do not pay to be included in this global study, and the awards are respected
and recognised as the most prestigious accolades for the world airport industry.
Edward Plaisted, SKYTRAX |
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Respect cannot be bought, but has to be earned through hard work, discipline and adherence to a firm set of principles. At
SKYTRAX this is paramount to every facet of the air travel surveys we conduct - and has been so since 1999, when our Customer surveys began.
SKYTRAX deliver total transparency of survey and Awards process, and
guarantee that :
 SKYTRAX
survey is
NOT restricted to member airports
NO non-membership charges to feature in
the survey
NO survey or awards sponsorship of any type
NO charge to attend the World
Airport Awards ceremony
SKYTRAX survey is
NOT connected to any type of trade association
NO
airport involvement in
the survey or the awards process
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The Awards operate on a not-for-profit basis, and the sole directive is for real customers to make their own, honest choices - underlining the established
SKYTRAX brand as the Passengers Choice Awards.
SKYTRAX passenger surveys are not commissioned by a trade body or association in the airline industry, but remain 100 per cent independent. The very nature of an inside industry link would mean that such survey
(and results) would lack any real integrity, clarity or independence.
If a customer survey is to have true credibility, it cannot have subscription paying member airlines, or be used to recruit new paying members!
Whilst such a format might work for an internal membership study, it is insulting for travellers to be misled into thinking that it offers a truly independent survey, since it would lack integrity and clarity of operation.
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World's Best Airports |
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Hong Kong International Airport was named the
Worlds Best Airport by air
travellers across the globe. A favourite of travellers worldwide, Changi Airport
Singapore was a close runner up ranking 2nd in 2011. Incheon International
Airport, the winner in 2009 was also in close contention, in 3rd place. Munich
Airport ranked 4th in the world and won the
Best Airport Europe
title. Beijing Capital Airport continued its improvement in the global ratings,
also named
Best Airport China.
Amsterdam Schiphol Airport was 6th, winning
Best Airport Western Europe. Zurich Airport ranked 7th, Auckland Airport
was
Best Airport Australia/Pacific
and 8th worldwide. Kuala Lumpur ranked in 9th, winning the
Best Immigration category.
Copenhagen Airport enters the Top 10 ranking and named
Best Airport Northern Europe. |
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World Airport Awards honour airports
that gained the highest passenger
satisfaction ratings in the
World Airport Survey
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SKYTRAX do not see it as right to ask an Airport to nominate itself for an
award - some organisations don't favour our independent approach ! |
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INDEPENDENT RESEARCH THAT CAN BE TRUSTED |
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Skytrax are strong proponents of the fact that any truly genuine Customer survey can only be properly promoted as such, if it can demonstrate complete
Independence from the companies or organisations being assessed.
"Each year, we monitor a plethora of consumer surveys and study their results with fascination" said Edward Plaisted of Skytrax. "Whilst there are some which
accord to an acceptable standard in terms of methodology, it is regrettable that many are either self-serving, or in some way subject to a commercial or
members-only influence that impacts upon the value of results."
"From the outset of the World Airport Survey in 1999, Skytrax developed and implemented a Passenger Survey format that guarantees 100% transparency, 100%
independence and adheres to our corporate ethos of research of without fear or favour. Without this standard of research, we do believe that the results
produced by some surveys can be completely worthless! added Plaisted.
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NO PAYMENT FOR SURVEY PARTICIPATION
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Skytrax do not charge airport operators to be included in the survey, nor are results based on a finite number of airport choices.
"To classify a Survey as offering worldwide or industry coverage when it requires Airports paying a fee to be included in the Survey and Award process is
a complete anomaly" says Peter Miller of Skytrax. "It makes a mockery of being able to survey customers in an open and balanced format,
and can
result in the Awards that may be handed out being viewed as a worthless commodity ... indeed, in some cases when the methodology of such
surveys is unveiled, customers had no concept of the false pretences that some of those Awards are labouring under."
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NO LIMIT ON THE NUMBER OF SURVEY AIRPORTS
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Take a good look at many surveys today, and one often finds that the participants are only offered a very limited number of options from which
to make their choice - not so with the SKYTRAX surveys.
"I am amused when viewing a survey that asks me to choose a world-best from a very limited list of options. What if I don't agree with the available
options? What if I want to nominate an airport that is not on the list? The net effect of course is that in such circumstances the customer is being asked
to step inside a very controlled environment, and make their choice according to the organisers own particular conditions - and the result can
best be described as a sham designed to satisfy the aims and ambitions of the companies that are on the options list" added Miller.
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NO RESTRICTED POOL OF SURVEY PARTICIPANTS |
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As the world's largest Passenger Survey of Airport standards, SKYTRAX have no worry about limiting the global capacity of the study. But this is not always
the case, and SKYTRAX point out there are many surveys that proclaim to offer worldwide coverage - while at the same time, those Surveys may
give an Airport Award on the basis of just 1,500 customers at that airport taking part in an annual study.
"I guess it is about how well some Survey results can be used to satisfy the paying airports, and create a feel-good factor while the research
organisation is effectively seeking to profit" said Miller. "We are well known across the air transport industry for calling such practices into question, and we maintain a
very clear approach about this. We consider it our moral right to demand that there is better accountability in terms of releasing full survey methodology, what payments are made .. and so on."
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The world's most Recognised Airport Awards |
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The World Airport Survey™ : 11 million air travellers from
over 160 countries make this the world’s largest, annual airport passenger
satisfaction survey, evaluating traveller experiences across 39 different
airport service and product factors. It analyses the airport experience for
departure, arrival and transit, including terminal facilities, comfort and
cleanliness, security and immigration services, signage and directions, shopping
and dining standards, staff service quality ... and much more. The survey is
held in highest esteem for its impartiality and independence, and is regarded as
the global benchmark of airport excellence and Quality ranking.
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 The Awards are NOT subscriber based and every
airport across the world is eligible |
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The Awards are NOT limited
to a selected number of airports |
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The Awards are NOT limited to any selected geographical region |
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The Awards are NOT profit-driven (ethics win out over profit!) |
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The Awards are NOT part of a self-interest award program |
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The Awards are NOT based on any
type of pay-to-attend Awards ceremony |
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The Awards are NOT driven by any associated or resultant advertising |
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The Awards are NOT sponsored or influenced by any third party |
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Airports do NOT pay to be included in the Survey or Awards process |
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Best Airport and Airport Hotel winners include |
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King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore
International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International
Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf
International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport,
Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport,
Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo
International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport,
Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver
International Airport, Zurich Airport |
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Airport of the Year
