ABOUT THE RESEARCH ORGANISATION : SKYTRAX

SKYTRAX Research, established in 1989, are specialist Research Advisors to the air transport industry. It is a privately owned UK company based in London.

SKYTRAX operate the unique, global online Airline & Airport guide, which is now one of the world's most popular, independent travel forum and air travel information web sites.

SKYTRAX is known worldwide as a trusted brand that has a unique relationship with its intelligent, discerning users. Quite simply, users trust SKYTRAX, they trust the information we provide and they trust our values.

The organisation undertake Product, Service and Passenger research studies for airlines, airline alliances, airports and related air transport product and service suppliers across the globe - offering an unrivalled experience and knowledge of this specialist market.

Competitive and front-Line Quality Performance evaluations comprises core services, with Skytrax having worked for over 215 airlines and 76 airports in recent years.

A global leader in air transport research, all Skytrax staff are industry professionals - offering the most diverse and detailed knowledge of this specialist market.

"Professional air transport research by air transport professionals" is the ethos that enables the organisation to provide the highest standard and quality of research services.



Research and advisory services provided by Skytrax include :

  Product & Service Quality Audits
  Airline Product & Service Quality Certification
  Competitive Performance & Best Practice Analysis
  Product & Service Standards Benchmarking
  World Airline Star Ranking
  World Airport Star Ranking
  Advertising & Brand Tracking Research
  Customer Satisfaction Surveys

Any enquiries should be directed to:

Mr Peter Miller
Marketing Director
SKYTRAX RESEARCH
E-mail: miller@airlinequality.com