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ABOUT THE RESEARCH ORGANISATION : SKYTRAX
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"the world's
most respected Airport Awards"
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SKYTRAX Research, established in 1989, are specialist Research Advisors
to the air transport industry. It is a privately owned UK company based in
London.
SKYTRAX operate the unique, global online Airline & Airport guide, which is now
one of the world's most popular, independent travel forum and air travel
information web sites.
SKYTRAX is known worldwide as a trusted brand that has a unique relationship
with its intelligent, discerning users. Quite simply, users trust SKYTRAX, they
trust the information we provide and they trust our values.
The organisation undertake Product, Service and Passenger research studies for
airlines, airline alliances, airports and related air transport product and
service suppliers across the globe - offering an unrivalled experience and
knowledge of this specialist market.
Competitive and front-Line Quality Performance evaluations comprises core
services, with Skytrax having worked for over 215 airlines and 76 airports in
recent years.
A global leader in air transport research, all Skytrax staff are industry
professionals - offering the most diverse and detailed knowledge of this
specialist market.
"Professional air transport research by air transport professionals" is the
ethos that enables the organisation to provide the highest standard and quality
of research services.
Research and advisory services provided by Skytrax include :
Product & Service Quality Audits
Airline Product & Service Quality Certification
Competitive Performance & Best Practice Analysis
Product & Service Standards Benchmarking
World Airline Star Ranking
World Airport Star Ranking
Advertising & Brand Tracking Research
Customer Satisfaction Surveys
Any enquiries should be directed to:
Mr Peter Miller
Marketing Director
SKYTRAX RESEARCH
E-mail:
miller@airlinequality.com
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