SKYTRAX : background information

SKYTRAX Research, established in 1989, are specialist Research Advisors to the air transport industry. It is a privately owned UK company based in London.

We operate the unique, global online Airline & Airport guide, which is now one of the world's most popular, independent travel forum and air travel information web sites.

SKYTRAX is known worldwide as a trusted brand that has a unique relationship with its intelligent, discerning users. Quite simply, users trust SKYTRAX, they trust the information we provide and they trust our values.

The organisation undertake Product, Service and Passenger research studies for airlines, airline alliances, airports and related air transport product and service suppliers across the globe - offering an unrivalled experience and knowledge of this specialist market. Competitive and front-Line Quality Performance evaluations comprises core services, with Skytrax having worked for over 260 airlines and 95 airports in recent years. A global leader in air transport research, all Skytrax staff are industry professionals - offering the most diverse and detailed knowledge of this specialist market.

"Professional air transport research by air transport professionals" is the ethos that enables the organisation to provide the highest standard and quality of research services.

SKYTRAX CORPORATE WEBSITE

Research and advisory services provided by Skytrax include :

 Product & Service Quality Audits
 Airline Product & Service Quality Certification
 Competitive Performance & Best Practice Analysis
 Product & Service Standards Benchmarking
 World Airline Star Ranking
 World Airport Star Ranking
 Advertising & Brand Tracking Research
 Customer Satisfaction Surveys

Best Airport and Airport Hotel winners include

King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport, Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport, Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport, Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver International Airport, Zurich Airport