Survey Methodology

The World Airport Awards are based on 12.1 million survey questionnaires completed by 108 different nationalities of airline customers during the nine month survey period in 2012 and 2013, covering more than 395 airports worldwide. This established, industry survey is totally Independent, and evaluates traveller experiences across 39 different airport service and product key performance indicators -  from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate.

The World Airport Awards provide:
	Transparent Survey methodology		No Charge to enter/participate in the survey
	Awards voluntarily voted for by travellers		Awards do not use a judging panel
	Survey does not allow any sponsorship		Awards do not allow any sponsorship
	No "pay-to-attend" Awards ceremony		Full clarity of results & rankings

The Airport Survey survey operates over a 10 month period, during which time air travellers submitted nominations - for the Airport of the Year title and a wide range of regional and other categories.  The World Airport Awards are based on the Survey, conducted May 2012 through to March 2013.

Survey data is collated from a variety of input sources, including:

  Passenger Interviews completed online & via e-mail Questionnaire

  Business Research Group / Travel Panel Interviews

  Corporate Travel Questionnaire / Interviews

  Telephone Interviews

  Selective Passenger Interviews

The Product and Service factors ranked by airport customers in the World Airport Survey include:

1.     Getting to and from the Airport, Ease of Access
2.     Public transport options, efficiency and prices
3.     Taxi availability and prices
4.     Availability of luggage trolleys (airside & landside)
5.     Terminal comfort, ambience and general design and appearance
6.     Terminal cleanliness, floors, seating and public areas
7.     Seating facilities throughout terminals
8.     Immigration - queuing times and system for departure and arrivals
9.     Immigration - staff attitude for departure and arrivals
10.   Waiting times at Security screening
11.   Courtesy and Attitude of Security staff
12.   Check-In facilities, queuing systems and seat availability
13.   Terminal signage for facilities, boarding gates, transfer and arrivals
14.   Clarity of Boarding Calls and Airport PA's
15.   Flight Information Screens - clarity and quality of information
16.   Friendliness of Airport Staff
17.   Language skills for Airport Staff
18.   Ease of Transit through the Airport between flights - for domestic and international
19.   Location of Airline Lounges
20.   Washroom and Shower facilities in terminal
21.   Cleanliness of Washroom facilities
22.   TV and Entertainment facilities
23.   Quiet areas, Day rooms, Hotel facility, rest areas
24.   Children's play area and facilities provided
25.   Choice of Shopping - tax free and other outlets
26.   Prices charged in retail outlets
27.   Choice of bars, cafes and restaurants, including international options
28.   Prices charged in bars, cafes and restaurants
29.   Internet facilities and WiFi availability
30.   Business centre facility
31.   Telephone and fax locations
32.   Bureau de change facilities
33.   ATM facilities
34.   Smoking policy and standard of Smoking lounges
35.   Standards of disabled access and facilities
36.   Baggage Delivery times
37.   Priority Baggage Delivery efficiency
38.   Lost luggage services
39.   Customer perception of airport security and safety standards

Additional research is conducted by detailed back-up interviews amongst a representative sample of Survey respondents. This research was to gain respondent reasons for Best Airport nomination, and prime satisfaction drivers when using an airport.

Data weighting was applied to provide nomination equity when evaluating airport of different size. Data weighting used passenger numbers for airports featured in the Survey.

MONITORING ONLINE VOTING

All online interviews are screened to identify and monitor ISP / user information and delete duplicate / multiple entries.  The Skytrax poll-breaker program applies pattern-checking to all survey interviews. This identifies all nominations that follow similar rating patterns, or duplicating earlier entries - especially important to ensure that virtual private network users cannot submit multiple or misleading entries.

No financial payment is made to any survey interviewees, and the cost of the Survey is funded entirely by Skytrax, with no third party financial sponsorship or support. 

IMPORTANT NOTE

Skytrax are unable to provide more information to general enquiries, than that supplied in these Survey pages. Enquiries should be directed to:

Mr Peter Miller - Marketing Director
SKYTRAX RESEARCH
E-mail: miller@airlinequality.com

Best Airport and Airport Hotel winners include

King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport, Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport, Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport, Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver International Airport, Zurich Airport