| AWARD WINNERS 2012 |
| Best Airports |
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| Best Airport : by Region |
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| Category Winners |
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| Best Staff Service |
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| Best Regional Airports |
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| Best Airport Hotels |
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SKYTRAX announce the closure of the 2010/2011 World Airport Survey |
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LONDON, UK - 1st March 2011
SKYTRAX announced the closure of the 2010/2011 World Airport Survey, and confirmed that this major,
annual airport customer survey expanded its global reach, with more than 11.38 million travellers taking part.
The Survey was established in 1999, and is held in high esteem for the clarity of process and rigorously
applied rules of total independence. The results are based on unsolicited customer survey responses, there
being no form of subscription or membership required for an airport to be included. Throughout the 8 month
survey period, Skytrax maintain daily monitoring, assessment and validation of customer feedback, with full
clarity of methodology and results made available to all airports.
"When we look at the scale of air travel today, we see it as vital that a credible airport survey must achieve
the widest possible coverage to be truly representative of customer opinions. This year, customer participation
for some of the larger airports was in excess of 175,000 travellers per airport, which is well in excess of any paid-for or
participation based survey studies that airport operators help to complete. The World Airport Survey is not of
course just a popularity contest, and the questionnaire is designed in such a way as to identify the Best
Airports across a wide spectrum of topics" said Edward Plaisted of Skytrax.
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The World Airport Awards enjoy the highest level of credibility amongst the world's air travellers and
airports around the globe. The awards are based on the 11.38 million survey questionnaires completed by
over 100 nationalities of airport customer, covering more than 240 airports worldwide.
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The results are to be announced on 30th March 2011, at the World Airport Awards
ceremony taking place in Copenhagen, Denmark as part of the Passenger Terminal Expo.
More than 50 awards will be announced to include for the first time awards for the
Best Regional Airports, together with an all new category for Best Airport Hotels
around the world. The awards are known across the globe as the Passengers Choice awards.
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"We are delighted to have seen the survey coverage grow yet again during this past year, and our real thanks go to each and every
airport customer that took the time and trouble to complete the questionnaire. We have to now wait until 30th March for the final results to be announced,
although I do know that we have again witnessed an extremely close result for the premier category of World's Best Airport! With the addition of some new
categories in the 2011 World Airport Awards, we are looking forward to seeing both familiar and some less familiar faces at the ceremony."
Edward Plaisted, Skytrax
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The World Airport Awards Ceremony were held on 30th March 2011, as part of the
Passenger terminal Expo - the event took place at the Bella Center, Center Boulevard 5, Copenhagen in Denmark.
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The Airport Customer survey measures satisfaction across a range of 39 service delivery and product parameters that track the customer
experience at each airport, for departing, arriving and transit passengers.
Key Performance indicators ranked by airport customers in the World Airport Survey
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1. Getting to & from Airport / Accessibility
2. Public transportation options
3. Taxi availability / prices
4. Availability of luggage trolleys (airside & landside)
5. Terminal comfort, ambience & general design / appearance
6. Terminal cleanliness
7. Seating facilities throughout terminal(s)
8. Immigration - queuing times (departure / arrivals)
9. Immigration - staff attitude (departure / arrivals)
10. Waiting times - at Security
11. Courtesy & Attitude of Security staff
12. Check-In facilities
13. Terminal signage
14. Clarity of Boarding Calls / Airport PA's
15. Flight Information Screens - clarity / information
16. Friendliness of Airport Staff
17. Language skills for Airport Staff
18. Ease of Transit thru Airport (between flights)
19. Location of Airline Lounges
20. Washroom / Shower facilities
21. Cleanliness of Washroom facilities
22. TV / Entertainment facilities
23. Quiet areas / Day rooms / Rest areas
24. Children's play area / facilities
25. Choice of Shopping
26. Prices charged in retail outlets
27. Choice of bars / cafes & restaurants
28. Prices charged in bars / cafes & restaurants
29. Internet facilities / WiFi availability
30. Business centre
31. Telephone / fax locations
32. Bureau de change facilities
33. ATM facilities
34. Smoking policy / Smoking lounges
35. Standards of disabled persons access / facilities
36. Baggage Delivery times
37. Priority Baggage Delivery efficiency
38. Baggage Delivery - efficiency / lost luggage
39. Perception of airport security / safety standards
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Best Airport and Airport Hotel winners include |
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King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore
International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International
Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf
International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport,
Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport,
Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo
International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport,
Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver
International Airport, Zurich Airport |
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Airport of the Year
