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The World Airport Survey is the world's leading
Independent, study of airport standards, and is not a subscriber based study.
It offers the opportunity for every airport in the world to be included, and is
not based on a "pay to participate" format.
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The World Airport Awards™ are the premier recognition of Quality for the
world airport industry, assessing front-line customer service and general
airport customer facilities.
The World Airport Awards are based on the 2008-9 World Airport Survey, conducted
by Skytrax between August 2008 and May 2009.
The survey measures more than 38 aspects of passenger satisfaction for airport
product and service standards - evaluating the 'typical' airport experience.
Skytrax do not charge airport operators to be included in the survey, and
results are not based on a restricted number of airport choices.
Passenger interviews covered more than 190 airports for this year's study.
Worldwide survey interviews totalled 8,640,552 respondents. Over 97
different passenger nationalities participated in the survey.
The World Airport Awards are conducted without any outside sponsorship, and
costs of the survey are funded by the research organisation, Skytrax.
