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Incheon International Airport is the world's Best Airport at 2009 World Airport Awards |
LONDON - 9th June 2009 : Incheon International Airport (Seoul, S Korea) has been named World's Best Airport for 2009, in the World Airport Awards
published by Skytrax.
The most prolific World's Best Airport winner in recent years, Hong Kong International Airport, was pipped
into 2nd place by Incheon International, with Singapore Changi Airport
ranking 3rd best in the world, according to the latest passenger satisfaction rankings. Skytrax reported that the
final winning margins between these top 3 positions was the smallest ever known for such a large global project
... and
at one stage it looked possible there might be a dead-heat result between these
top three airports.
The World Airport Awards are based on the results from 8.6 million
questionnaires completed by airline passengers in 2008/9, covering more than 190
airports worldwide. The survey evaluates traveller experiences across 39
different airport service and product factors - from check-in, arrivals,
transfer through to departure at the gate.
Operating since 1999, the survey is held in highest esteem for its clarity
of process and rigorously applied rules of complete independence. The worldwide
survey interviews for the 2009 Awards totalled 8,640,552 - with over 97 different passenger
nationalities participating.
"We congratulate Incheon International Airport for achieving this title as
World's Best Airport for 2009" said Skytrax CEO, Mr Edward Plaisted. "Incheon is
an airport that has been in the global top 5 ranking for the World Airport
Awards during the past 5-6 years, and it is a great achievement for them to
secure this premier mark of customer satisfaction. Over the last 10 years, the Skytrax World Airport Awards have become recognised
as the trusted, global symbol of quality for airports. Our survey participants represent the most experienced, diverse and discerning
travellers in the marketplace. Airports throughout the world recognize the
inherent value that comes with the World Airline Awards endorsement."
"An airport is looking to deliver world-class standards that will persuade customers to want to use
it again, and achieving this loyalty demands the highest levels of quality leadership consistency. It is very clear
from the 2009 survey results that Incheon International is setting the current global Quality benchmark across these
front-line airport service categories." added Plaisted.
Commenting on the 2009 World's Best Airport Award, Mr C W Lee (President & CEO)
of
Incheon International Airport Corporation)
said ... "It is a great honor and privilege to be the winner of 2009 World's Best Airport. Incheon
International Airport will strive to provide an outstanding safety, convenience and service
excellence with elegant cultural touches for our airport customers. In addition, as an airport
benchmarked by airports around the world, we will offer a different level of experience and
excellence to our customers."
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WORLD'S TOP
10 AIRPORTS |
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2009 |
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2008 |
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1 |
Incheon International Airport
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3 |
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2 |
Hong Kong International Airport |
1 |
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3 |
Singapore Changi |
2 |
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4 |
Zurich |
8 |
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5 |
Munich |
5 |
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6 |
Kansai |
6 |
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7 |
Kuala Lumpur |
4 |
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8 |
Amsterdam |
11 |
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9 |
Centrair Nagoya
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12 |
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10 |
Auckland |
20 |
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© 2009 Copyright
Skytrax (All rights reserved) |
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Zurich Airport ranks 4th worldwide, and this year took the title as best Airport Europe
- ahead of Munich Airport (5th) and Kansai (6th). Munich and Kansai hold the same rating
as in the global Top 10 airports for 2008, with Kuala Lumpur slipping from 4th to 7th in 2009.
Amsterdam Schiphol returns to the global Top 10 airports, ranking 8th, with Centrair Nagoya entering the top 10 list for the first time,
in 9th position ahead of Auckland International Airport in 10th place.
BEST IN REGION AIRPORT AWARD WINNERS - 2009
BEST AIRPORT : AFRICA
Cape Town
BEST AIRPORT : ASIA
Incheon Int'l
BEST AIRPORT : AUSTRALIA/PACIFIC
Auckland
BEST AIRPORT : EUROPE
Zurich
BEST AIRPORT : MIDDLE EAST
Tel Aviv
BEST AIRPORT : NORTH AMERICA
Dallas/Fort Worth
BEST AIRPORT : SOUTH AMERICA
Lima
BEST AIRPORT : CENTRAL AMERICA
Panama
BEST IN CATEGORY AIRPORT AWARD WINNERS - 2009
BEST DUTY FREE SHOPPING
Dubai
EASIEST INTERNATIONAL TRANSIT AIRPORT
Incheon International
BEST AIRPORT DINING
Hong Kong
BEST SECURITY PROCESSING
Incheon International
CLEANEST AIRPORT WASHROOMS
Kansai
BEST TERMINAL CLEANLINESS
Incheon International
BEST BAGGAGE DELIVERY
Helsinki
BEST LEISURE AMENITIES
Singapore
BEST IMMIGRATION SERVICE
Kuala Lumpur
ABOUT THE AWARDS
The 2009 World Airport Awards are based on the results from 8.6 million
questionnaires completed by airline passengers in 2008/9, covering more than 190
airports worldwide. The survey evaluates traveller experiences across 39
different airport service and product factors - from check-in, arrivals,
transfer through to departure at the gate.
Operating since 1999, the survey is held in highest esteem for its clarity
of process and rigorously applied rules of complete independence. The worldwide
survey interviews for the 2009 Awards totalled 8,640,552 - with over 97 different passenger
nationalities participating.
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Best Airport and Airport Hotel winners include |
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King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore
International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International
Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf
International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport,
Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport,
Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo
International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport,
Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver
International Airport, Zurich Airport |
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Airport of the Year
