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INCHEON INTERNATIONAL AIRPORT (SEOUL, S KOREA) IS NAMED WORLD'S BEST AIRPORT
IN 2009 WORLD AIRPORT AWARDS LONDON - 9th June 2009 : Incheon International Airport (Seoul, S Korea) has been named World's Best Airport for 2009, in the World Airport Awards published by Skytrax. The most prolific World's Best Airport winner in recent years, Hong Kong International Airport, was pipped to 2nd place by Incheon International, with Singapore Changi Airport ranking 3rd best in the world, according to the latest passenger satisfaction rankings. Skytrax reported that the final winning margins between these top 3 positions was the smallest ever known for such a large global project ... and at one stage it looked possible there might be a dead-heat result between these top three airports. The World Airport Awards™ are based on the results from 8.6 million questionnaires completed by airline passengers in 2008/9, covering more than 190 airports worldwide. The survey evaluates traveller experiences across 39 different airport service and product factors - from check-in, arrivals, transfer through to departure at the gate. Operating since 1999, the survey is held in highest esteem for its clarity of process and rigorously applied rules of complete independence. The worldwide survey interviews for the 2009 Awards totalled 8,640,552 - with over 97 different passenger nationalities participating. "We congratulate Incheon International Airport for achieving this title as World's Best Airport for 2009" said Skytrax CEO, Mr Edward Plaisted. "Incheon is an airport that has been in the global top 5 ranking for the World Airport Awards during the past 5-6 years, and it is a great achievement for them to secure this premier mark of customer satisfaction. Over the last 10 years, the Skytrax World Airport Awards have become recognised as the trusted, global symbol of quality for airports. Our survey participants represent the most experienced, diverse and discerning travellers in the marketplace. Airports throughout the world recognize the inherent value that comes with the World Airline Awards endorsement." "An airport is looking to deliver world-class standards that will persuade customers to want to use it again, and achieving this loyalty demands the highest levels of quality leadership consistency. It is very clear from the 2009 survey results that Incheon International is setting the current global Quality benchmark across these front-line airport service categories." added Plaisted. Commenting on the 2009 World's Best Airport Award, Mr C W Lee (President & CEO) of Incheon International Airport Corporation) said ... "It is a great honor and privilege to be the winner of 2009 World's Best Airport. Incheon International Airport will strive to provide an outstanding safety, convenience and service excellence with elegant cultural touches for our airport customers. In addition, as an airport benchmarked by airports around the world, we will offer a different level of experience and excellence to our customers." The Top 10 Airports in the 2009 World Airport Awards are: 1 Incheon 2 Hong Kong 3 Singapore Changi 4 Zurich 5 Munich 6 Kansai 7 Kuala Lumpur 8 Amsterdam 9 Centrair Nagoya 10 Auckland Zurich Airport ranks 4th worldwide, and this year took the title as best Airport Europe - ahead of Munich Airport (5th) and Kansai (6th). Munich and Kansai hold the same rating as in the global Top 10 airports for 2008, with Kuala Lumpur slipping from 4th to 7th in 2009. Amsterdam Schiphol returns to the global Top 10 airports, ranking 8th, with Centrair Nagoya entering the top 10 list for the first time, in 9th position ahead of Auckland International Airport in 10th place. BEST IN REGION AIRPORT AWARD WINNERS - 2009 BEST AIRPORT : AFRICA Cape Town BEST AIRPORT : ASIA Incheon Int'l BEST AIRPORT : AUSTRALIA/PACIFIC Auckland BEST AIRPORT : EUROPE Zurich BEST AIRPORT : MIDDLE EAST Tel Aviv BEST AIRPORT : NORTH AMERICA Dallas/Fort Worth BEST AIRPORT : SOUTH AMERICA Lima BEST AIRPORT : CENTRAL AMERICA Panama BEST IN CATEGORY AIRPORT AWARD WINNERS - 2009 BEST DUTY FREE SHOPPING Dubai EASIEST INTERNATIONAL TRANSIT AIRPORT Incheon International BEST AIRPORT DINING Hong Kong BEST SECURITY PROCESSING Incheon International CLEANEST AIRPORT WASHROOMS Kansai BEST TERMINAL CLEANLINESS Incheon International BEST BAGGAGE DELIVERY Helsinki BEST LEISURE AMENITIES Singapore BEST IMMIGRATION SERVICE Kuala Lumpur ABOUT THE AWARDS The World Airport Awards™ are based on the results from 8.6 million questionnaires completed by airline passengers in 2008/9, covering more than 190 airports worldwide. The survey evaluates traveller experiences across 39 different airport service and product factors - from check-in, arrivals, transfer through to departure at the gate. Operating since 1999, the survey is held in highest esteem for its clarity of process and rigorously applied rules of complete independence. The worldwide survey interviews for the 2009 Awards totalled 8,640,552 - with over 97 different passenger nationalities participating. Peter Miller (Skytrax, VP Marketing) said "we see it as critical to carry out the survey as a 'post' travel experience, rather than on-the-spot passenger interviews during their time in the airport. Skytrax expertise in carrying out airline passenger surveys over the past 20 years has shown that a variety of factors (eg. queuing, stress points in the airport) can result in on-the-spot interview techniques delivering skewed final results. Our primary interest is to determine how truly satisfied passengers are with airport standards and processes - and these levels of satisfaction can be measured much more accurately when asking a customer to reflect back on their personal airport experience and perceptions. It is the customer's 'post-travel' sentiments that determine their longer term loyalty to an airline, airport etc, and on-the-spot interviews can be too restricted and skewed by perhaps just 1 good or bad experience." For further details, please contact: Peter Miller Marketing Director SKYTRAX RESEARCH E-mail: miller@airlinequality.com |