10th April 2013 - Passenger Terminal EXPO, Geneva
Singapore Changi Airport has been voted the World's Best Airport at the 2013 World Airport Awards held at Passenger
Terminal EXPO in Geneva. This is the fourth time Changi airport has achieved the top prize - last claiming victory back
The awards are voted for by airport customers from around the world and this year the survey garnered 12.1 million
"In winning this prestigious accolade, Singapore Changi cements its place as one of the world's favourite airports and
Skytrax offer their sincere congratulations on what has been a fantastic year of achievement" said Edward Plaisted,
Chairman of Skytrax. "Changi airport continues to be a leader and innovator within the industry and this in our opinion,
is a key reason why it has remained ranked amongst the top-3 airports for the last 14 years of the awards."
Mr Lee Seow Hiang, Chief Executive Officer, Changi Airport Group said, “Winning the Skytrax World's Best Airport award again
is an immense honour for Changi Airport. It is as much a recognition of the passion of the 32,000-strong airport community that is
the backbone of Changi's collaborative and well-oiled operational processes , as it is an affirmation of our mantra in putting
our passengers at the heart of all that we do."
"At Changi Airport, we believe in focusing on the needs of our passengers and providing them with only the best of airport
experiences, with our exciting slew of offerings that have been introduced through the years that add a touch of delight for
our passengers. Our success has been possible only with the contributions of our partners. We thank them for their fullest
support and our passengers for their vote of confidence."
For Changi, it was a triple success, as well as securing the top prize, it also picked up the awards for Best Airport in
Asia and Best Airport for Leisure Amenities. "The vast array of leisure and entertainment facilities really standout at
Changi and serve to highlight the extent to which the management has gone to ensure maximum levels of passenger
satisfaction. We only have to look at the fact that Changi served more than 50 million passengers for the first time
during 2012, to see that it continues to attract customers and maintain its place as one of the world's leading hub
airports" added Plaisted.
Last year's winner, Incheon International Airport achieved a second place finish in the global rankings, and achieved
major success in taking the awards for Best Airport Staff Service - Asia and Best International Transfer Airport.
"The staff service award for Asia is one of the surveys most competitive categories. Since this award was introduced in
2010 Incheon has managed to win 3 out of 4 years, indicating a remarkable level of consistency" said Plaisted.
The award for Best International Transit Airport this has become an increasingly important prize in the awards
programme. The number of airports focussing product, service and infrastructure developments on attracting transit
passengers is increasing, and the fact that Incheon has achieved success in this category for the second time in 4 years
indicates that the airport continues to be a world leader in terms of over passenger satisfaction."
For the first time in 6 years, there was a change to the top-3 global airlines with
Amsterdam Schiphol Airport
accomplishing an excellent third place finish in the survey.
"We congratulate Schiphol on the fabulous achievement of breaking into the top-3 global airports" said Skytrax. In
securing a top-3 finish, Amsterdam Schiphol also ensured it retained its awards for Best Airport in Europe and Best
Airport in Western Europe.
"The easy airside transfer process continues to be a popular reason for many passenger votes. Schiphol alongside KLM has
developed and implemented an effective self-service transfer process and this has resulted in significant improvements in
passenger feedback. Whilst staff service remains an important feature, efficiency is also crucial and Schiphol has
managed to create an environment of good efficiency and effective staff service" Skytrax added.
Hong Kong International Airport achieved fourth position in this year's global rankings being usurped from the top-3 for
the first time in 12 years - the airport did however achieve top-5 finished in 6 of the awards categories indicating that
it continues to be highly regarded amongst passengers.
Beijing Capital International Airport retained its top-5 position in the global rankings and with it took the award for
Best Airport in China. "Beijing Capital continues to steadily improve year-on-year in terms of customer satisfaction.
Passenger traffic has risen fairly quickly since the airport opened in 2008 and rapid expansion is often the antithesis
to a good standard of product and service quality. Maintaining a position amongst the top-5 global airlines should
certainly be seen as an achievement for BCIA management and staff and Skytrax congratulate the airport on this consistent
performance" said Edward Plaisted.
Munich Airport again proved popular with survey respondents finishing in sixth place in global standings and securing the
awards for Best Airport in Central Europe and for the first time, being named as having the Best Airport Dining
Experience. "Munich Airport has been a consistent performer in the airport survey for several years and the awards for
Best Airport in Central Europe and Best Airport Dining Experience are well earned recognition. With 45 catering outlets
around airport, passengers can sample food from across the globe, as well as taking the chance to try traditional
Bavarian specialities" said Plaisted.
Zurich Airport secured seventh place in this year alongside the awards Best Airport Baggage Delivery and Best Airport
Staff Service - Europe. "The award for Best Airport Staff Service - Europe is a significant achievement for Zurich and
played a large part in the airports strong finish in the global awards table. Whilst, a primary focus for many passengers
is moving through the airport processes quickly, survey respondents indicate that this is frequently combined with high
standards of frontline service quality in Zurich whether this is at check-in, security, immigration or the terminal
coffee shop" said Plaisted.
"Baggage Delivery is, as always, a very emotive issue for passengers and Zurich continues to perform well in this award
year-after-year. Clearly the primary interest for most passengers is the speed in which the baggage is ready for
collection after a flight and Zurich should be rightly proud of its status as the World's Best Airport for Baggage
Delivery" said Skytrax.
Vancouver International Airport improved its position by one place in the overall global rankings moving up into eighth in
this year's survey, and this ensured it retained its award for Best Airport in North America. "Vancouver International
Airport offers passengers a good all-round experience and scores well for both staff service and terminal ambience.
Maintaining a top-10 position in the awards is no mean feat - particularly when looking at the competition from airports
in Asia and Europe and the management at Vancouver should be heartily congratulated on this achievement" said Edward
Tokyo International Airport (Haneda) stormed into the top-10 of the global survey this year moving up 5 places to ninth
and in doing so it took home the prize for World's Best Domestic Airport - a new award introduced for 2013. Haneda also
secured the award for Best Airport Terminal Cleanliness for the first time this year.
"Tokyo Haneda's reputation has continued to grow since International flights were re-launched several years ago, but it
is from domestic passengers where we received the majority of positive feedback. Whilst International operations expand,
it is the well-established domestic experience that continues to be popular with the overall efficiency of the airport
and excellent transport links being two of the key reasons passengers voted for Haneda in this year's survey" said Edward
"With greater passenger awareness on issues of hygiene, Tokyo Haneda's achievement of having the Best Airport Terminal
Cleanliness is certainly something the management and staff should be proud of. To secure the top-prize in such a
competitive region is testament to the attention to detail and consistency of cleanliness standards and this is clearly
something appreciated by passengers using this airport" said Plaisted.
Heathrow Airport achieved its best ever result entering the top-10 airports for the first time and also scooping
the awards for World's Best Airport Terminal for Terminal 5 and for the third year running the prize for Best Airport
"Since Terminal 5 opened in 2008 Heathrow Airport has embarked on a steady process of upgrade and improvement to the
older terminal facilities, achieving a ranking upgrade to 4-Star Airport status at the end of 2012. Clearly, a
significant part of this improvement has been the success of Terminal 5 and the award for the World's Best Airport
Terminal for second successive year is an excellent achievement. Celebrating its 5th anniversary this year, passengers
clearly recognise that T5 has matured into one of the world's leading passenger terminal facilities" said Edward
Plaisted. "Completing a hat-trick of Best Airport Shopping awards is a fantastic accomplishment for Heathrow and passengers clearly
feel the shopping experience and quality of outlets continue to improve. On a global basis, we are seeing an increasing
amount of activity in developing airport shopping facilities and Heathrow continues to find itself as the premier airport
in the World Airport survey".
Heathrow Commercial Director Fidel Lopez said: "We’re delighted that our passengers have recognised Heathrow once again at the
prestigious World Airport Awards for a fourth year in a row for our shopping and for a second time for Terminal 5. Next year will
see the opening of Terminal 2 which will allow even more of our passengers to enjoy an experience similar that offered by
Terminal 5 today. Later this year we will also begin to announce a range of exciting brands set to open in Terminal 2 as part of our work to remain on the cutting edge of retail trends."
The World Airport Awards
Previous World Airport Awards winners include King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport,
Bangalore International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International Airport, Cincinnati/Northern Kentucky
International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan
International Airport, Hamburg Airport, Hong Kong International Airport, Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport,
Jorge Chávez International Airport, Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo International
Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport, Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel,
Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver International Airport, Zurich Airport
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