19th April 2012 - Passenger Terminal EXPO, Vienna
Incheon International Airport has today been named as the World's Best Airport at the SKYTRAX World Airport Awards, held at Passenger Terminal EXPO in Vienna. Voted for by air travellers, this is the second time that
Incheon International Airport has won the World's Best Airport award, the last time in 2009. "Looking
across the entire survey, Incheon International Airport achieved top-5 finishes in eight out of ten eligible categories, which
is a remarkable vote of confidence by airline travellers in standards being delivered at
Incheon International Airport" said Edward Plaisted of SKYTRAX.
Domination of the highest global airport rankings by airports across Asia is notable, with 6 of the top 10 positions going to Asian airports. "Aside from the inherent benefit that many of these airports
have in the most modern infrastructure and terminal facilities, the real differentiator that comes across in customer feedback is that the service culture across these Asian airports is very often at a much
higher quality level, and most importantly delivers in a consistent manner," added Plaisted
Singapore Changi Airport finished in 2nd place in the main Airport of the Year survey, and achieved success
in winning both Best Transit Airport and Best Leisure Airport awards. "Changi continues to be popular with
transit passengers with around 70 per cent of survey votes coming from passengers transferring through the
airport. The well thought out and quite unique leisure facilities including a swimming pool, open gardens
and cinema continue to a be a driving force behind Changi's success as one of the world's leading transfer
airports" said Edward Plaisted.
Hong Kong International Airport (HKIA), the 8-time winner of the award secured 3rd place this year.
There was consolation for HKIA in picking up the very competitive awards for Best Airport Dining and Best
Airport Terminal Cleanliness. "HKIA has ranked amongst the top-3 airports globally for the last 10-years
and recognition for its dining and cleanliness standards clearly indicate that it continues to work hard to
maintain the highest levels of customer satisfaction. Passengers were particularly impressed with the
variety of Asian and International dining options both landside and airside in the terminals" said Edward
Amsterdam Schiphol Airport returned to the top-5 this year taking 4th place in the overall rankings and
winning the award for Best Airport Europe. "We offer our sincere congratulations to Amsterdam Schiphol and
its management on another year of success. Consistent performance in both the leisure and transit airport
categories indicates that Schiphol is considered the premier airport in Europe for transfer passengers. The
open airside environment for passengers in transit was a repeated reason given by respondents voting in the
survey" said SKYTRAX.
Beijing Capital International Airport (BCIA) maintained a steady performance in this years awards,
achieving 5th place in the global rankings. This consistency ensured that BCIA took the prize for Best
Airport China and completed a hat-trick in the category, having also won the award in 2010 and 2011. There
was additional success for BCIA who also won Best Airport Baggage Delivery. "BCIA passenger numbers have
continued to rise over the last year, but this has not impacted the overall level of customer satisfaction.
In areas such as baggage delivery and security processing BCIA performs to an excellent standard and
planned infrastructure improvements over the next 12-months should further enhance customer satisfaction"
said Edward Plaisted, Chairman, SKYTRAX.
Munich Airport was voted into 6th place in this years awards, and also won the title Best Airport Central
Europe. There was further success as Munich also picked up the prestigious award for Best Airport Staff
Europe. "Munich Airport management and staff should be proud of their achievement winning Best Airport
Staff Europe, as well as the Best Airport Central Europe. We must not forget that Munich is the 6th busiest
airport in Europe and maintaining this high standard of customer satisfaction across its frontline staff
must be applauded" said SKYTRAX.
Zurich Airport maintained 7th place in the global rankings being just 1 of just 3 airports in Europe making
it into the top-10. Overall process efficiency and organisation are some of the key factors behind the
consistent performance from Zurich at this years awards.
Kuala Lumpur International Airport (KLIA) rose in the global survey achieving 8th place this year. KLIA
crowned this excellent performance by taking the prize for Best Airport Staff Service Asia. "In what is the
most competitive region for customer service, KLIA staff can be proud of their achievement in winning the
Best Airport Staff Service Asia. With so many excellent airports located within a few hours flight time
KLIA has clearly demonstrated that it is a true customer favourite" said SKYTRAX.
Entering the top-10 for the first time Vancouver International Airport achieved 9th place in the global
standings, and in the process picked up the award for Best Airport North America. "This is an fantastic
achievement for Vancouver Airport and the award for Best Airport North America is a reflection of some
excellent standards of terminal decor and ambience, as well as commendable staff service."
The 2012 top-10 global rankings is completed by Central Japan International Airport Nagoya who also won
the Best Regional Airport Asia award. "Nagoya delivers a pleasant passenger experience through a
combination of terminal design, passenger facilities and staff service. Customers were particularly
praiseworthy of the organised and efficient terminal environment and the ease of accessing the airport
whether by road, rail or sea."
The World Airport Awards
Previous World Airport Awards winners include King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport,
Bangalore International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International Airport, Cincinnati/Northern Kentucky
International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan
International Airport, Hamburg Airport, Hong Kong International Airport, Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport,
Jorge Chávez International Airport, Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo International
Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport, Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel,
Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver International Airport, Zurich Airport
DISCLAIMER NOTICE: Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee
its accuracy or currency. We reserve the right to make changes to the information on the site without notice.