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Auckland International Airport provides the Best Airport Staff service in Australia/Pacific region |
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Best Airport Staff Service |
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AUSTRALIA/PACIFIC |
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1 |
Auckland International Airport |
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2 |
Gold Coast Airport |
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3 |
Brisbane Airport |
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4 |
Christchurch International Airport |
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5 |
Adelaide Airport |
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© 2012 Copyright Skytrax |
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The Airport Industry Awards |
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The results are based on 12 million passenger surveys completed in a 10-month survey period, covering
over 388 airports. The survey evaluates the total passenger experience across 39 airport service and product features, from arrival at an airport, through transit and departure processes to the boarding gate.
Since 1999, this annual airport customer survey has been respected for clarity and independence, with no airport influence or bias. The World Airport Awards are the global benchmark of airport excellence, known as the Passenger's Choice Awards.
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Results may NOT be reproduced without previous agreement of SKYTRAX |
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Auckland International Airport provides the Best Airport Staff service in Australia/Pacific region say airline customers |
Auckland International Airport was named winner of the Best Airport Staff in Australia / Pacific award at the 2012 World
Airport Awards held at the Passenger Terminal EXPO in Vienna.
"We congratulate Auckland on their success at this year's awards. Winning both the Best Airport Australia/Pacific and Best
Airport Staff Service in Australia/Pacific is a real statement of quality in terms of both product and service standards. Overall,
we have seen an improvement in performance for several major airports in this category and Auckland should be pleased that it is
still considered the premier airport in this region." said Edward Plaisted, Chairman of SKYTRAX.
Simon Moutter, Chief Executive of Auckland Airport said, "Auckland Airport is extremely proud, and
as we say in New Zealand, stoked to have been recognised on the global stage in the Skytrax World
Airport Awards for the fourth year in a row as the best airport in Australia Pacific. We are
especially pleased to have reclaimed the award for Best Airport Staff Australia/Pacific,
highlighting once again that the focus of everyone at the airport on making journeys better
continues to help us shine in the eyes of passengers."
Gold Coast Airport was in 2nd place this year with Christchurch International Airport in 3rd place. Brisbane Airport
was in 4th place with Adelaide Airport completing the top-5.
 Take a Tour around the Best Airports
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All Press and Media enquiries about the World Airport Awards should be directed to:
Mr Peter Miller, Marketing Director
SKYTRAX
E-mail:
miller@airlinequality.com
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Best Airports by Size of Airport |
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Over 50 million |
30-50 million |
20-30 million |
10-20 million |
under 10 million |
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1. Hong Kong |
1. Incheon |
1. Zurich |
1. Vancouver |
1. Centrair |
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2. Beijing Capital |
2. Singapore Changi |
2. Copenhagen |
2. Auckland |
2. Cape Town |
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3. London Heathrow |
3. Amsterdam |
3. Cincinnati |
3. Abu Dhabi |
3. Durban |
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 Full results |
Full results |
Full results |
Full results |
Full results |
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