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2014 AWARD RESULTS
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Results : Summary Airport of the Year Best Domestic Airport Best Premium Airport Best Airport Terminal Most Improved Airport Best Low-Cost Airport Best Airport VIP Terminal
Best Airports by Size
Top 100 Airports 50 million+ passengers 40-50 million passengers 30-40 million passengers 20-30 million passengers 10-20 million passengers 5-10 million passengers under 5 million passengers
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Best Category Winners
Best Airport Shopping Best Airport Security Best Airport Immigration Best Transit Airport Best Airport Cleanliness Best Leisure Amenities Best Airport Dining Best Baggage Delivery
Best Regional Airports
Africa Asia China Europe Russia & CIS North America South America
Best Airport Staff
Africa Asia Australia/Pacific Europe Middle East Central America North America South America
Best Airport Hotels
Worldwide Africa Asia Australia/Pacific China Europe Middle East North America South America

PAST WINNERS
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Cape Town International Airport has the Best Airport Staff service in Africa say travelers


Best Airport Staff Service

AFRICA

1

Cape Town International Airport

2

King Shaka International Airport

3

O.R. Tambo International Airport

4

SSR Mauritius International Airport

5

East London Airport

2012 Copyright Skytrax

The Airport Industry Awards

The results are based on 12 million passenger surveys completed in a 10-month survey period, covering over 388 airports. The survey evaluates the total passenger experience across 39 airport service and product features, from arrival at an airport, through transit and departure processes to the boarding gate.  Since 1999, this annual airport customer survey has been respected for clarity and independence, with no airport influence or bias. The World Airport Awards are the global benchmark of airport excellence, known as the Passenger's Choice Awards.

Results may NOT be reproduced without previous agreement of SKYTRAX

Mr Chris Hlekane, GM of ACSA accepts the Best Airport Staff Africa Award for Cape Town Int'l Airport



Cape Town International Airport has the Best Airport Staff service in Africa say airline customers at the 2012 World Airport Awards

Cape Town International Airport has wone the award for the Best Airport Staff in Africa at the 2012 World Airport Awards held at the Passenger Terminal EXPO in Vienna.

"We congratulate Cape Town International Airport on the fantastic achievement of being named Best Airport Africa and also having the Best Airport Staff in Africa. The staff and management should be proud of this double award after briefly relinquishing the Best Airport title to OR Tambo in Johannesburg in 2011" said Edward Plaisted, Chairman of SKYTRAX.

Deon Cloete, the General Manager for Airport Company South Africa: Cape Town International Airport said "These achievements were made possible through and with the collective effort of all of the good men and women serving at Cape Town International Airport, heroes each and every one of them, committed to making a difference, one day at a time, one passenger at a time. This reminds us that an airport is not just a building; there is a strong team of people, who work hard every day to create a positive airport experience for all. They also re-affirm our commitment to continuous improvement and delivering the best service to all our airport users."

"This a proud moment for not only the airport but the region as well as it clearly demonstrate that we are able and are competing in the global arena and proud that we are able to do our bit as the gateway to Cape Town and the Western Cape. We are extremely proud of these accolades. Delivering an excellent customer service experience is an ongoing focus for Cape Town International Airport and its airport community. We also value the feedback we receive from our airport users, both negative and positive, as these assist us in consistently improving for the benefit of the airport user," concluded Cloete.

Johannesburg OR Tambo International Airport achieved 2nd place, with King Shaka International Airport (Durban) in 3rd. Mauritius (Sir Seewoosagur Ramgoolam International Airport) achieved 4th place with East London Airport (South Africa) in 5th place.

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All Press and Media enquiries about the World Airport Awards should be directed to:

Mr Peter Miller, Marketing Director
SKYTRAX
E-mail: miller@airlinequality.com



The Trusted Airport Survey


 

Best Airports by Size of Airport

Over 50 million

30-50 million

20-30 million

10-20 million

under 10 million

1. Hong Kong

1. Incheon

1. Zurich

1. Vancouver

1. Centrair

2. Beijing Capital

2. Singapore Changi

2. Copenhagen

2. Auckland

2. Cape Town

3. London Heathrow

3. Amsterdam

3. Cincinnati

3. Abu Dhabi

3. Durban

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