Home   
The leading global Awards for the World's Best Airports, as voted by travellers from over 160 countries in the largest airport Customer Satisfaction survey

2014 AWARD RESULTS
Global Airport Winners
Results : Summary Airport of the Year Best Domestic Airport Best Premium Airport Best Airport Terminal Most Improved Airport Best Low-Cost Airport Best Airport VIP Terminal
Best Airports by Size
Top 100 Airports 50 million+ passengers 40-50 million passengers 30-40 million passengers 20-30 million passengers 10-20 million passengers 5-10 million passengers under 5 million passengers
Best Airports by Region
Africa Asia Australia/Pacific China - International China - Domestic Europe       Central Europe       Eastern Europe       Northern Europe       Southern Europe       Western Europe India/C Asia Indian Ocean Middle East North America Russia & CIS South America Central America
Best Category Winners
Best Airport Shopping Best Airport Security Best Airport Immigration Best Transit Airport Best Airport Cleanliness Best Leisure Amenities Best Airport Dining Best Baggage Delivery
Best Regional Airports
Africa Asia China Europe Russia & CIS North America South America
Best Airport Staff
Africa Asia Australia/Pacific Europe Middle East Central America North America South America
Best Airport Hotels
Worldwide Africa Asia Australia/Pacific China Europe Middle East North America South America

PAST WINNERS
2013 Airport Awards
2012 Airport Awards
2011 Airport Awards
2010 Airport Awards
2009 Airport Awards
World Airline Awards


Follow SKYTRAX on Facebook






 

Narita International Airport has the world's Best Airport Security Processing say passengers


Best Airport Security Processing

2012 Winner Results

1

Narita International Airport

2

Taiwan Taoyuan International Airport

3

Incheon International Airport

4

Beijing Capital International Airport

5

Tokyo International Airport Haneda

2012 Copyright Skytrax

The Airport Industry Awards

The results are based on 12 million passenger surveys completed in a 10-month survey period, covering over 388 airports. The survey evaluates the total passenger experience across 39 airport service and product features, from arrival at an airport, through transit and departure processes to the boarding gate.  Since 1999, this annual airport customer survey has been respected for clarity and independence, with no airport influence or bias. The World Airport Awards are the global benchmark of airport excellence, known as the Passenger's Choice Awards.

Results may NOT be reproduced without previous agreement of SKYTRAX

Mr Kenichi Fukaya, SVP Corporate Planning at Narita Intl Airport receives the Award for Best Airport Security Processing



Narita International Airport wins top award for the world's Best Airport Security Processing at the World Airport Awards

Narita International Airport achieved success at the World Airport Awards, winning the award for the World's Best Airport Security Processing. The Awards were held at Passenger Terminal EXPO in Vienna.

"We offer our congratulations to Narita International Airport on winning this prestigious award. With increased security checks and processes being implemented globally this is not always an area of service where passenger satisfaction is expected. From the survey feedback we found that customers at Narita International Airport were particularly impressed with the quality and courtesy of the staff service, as well as the organisation of the security processing." said Edward Plaisted, Chairman of SKYTRAX.

The Airport Security Processing items in the customer survey covered waiting times and queuing systems, to the overall attitude and friendliness of staff, through to the customer's perceived efficiency of the Security Processing service.

Taiwan Taoyuan International Airport (winner of this title in 2011) took 2nd place this year, with Incheon International Airport in 3rd. Again, in another all Asian category, Beijing Capital International Airport was voted 4th with Tokyo Haneda Airport completing the top-5.


  Take a Tour around the Best Airports



All Press and Media enquiries about the World Airport Awards should be directed to:

Mr Peter Miller, Marketing Director
SKYTRAX
E-mail: miller@airlinequality.com



The Trusted Airport Survey


 

Best Airports by Size of Airport

Over 50 million

30-50 million

20-30 million

10-20 million

under 10 million

1. Hong Kong

1. Incheon

1. Zurich

1. Vancouver

1. Centrair

2. Beijing Capital

2. Singapore Changi

2. Copenhagen

2. Auckland

2. Cape Town

3. London Heathrow

3. Amsterdam

3. Cincinnati

3. Abu Dhabi

3. Durban

  Full results

  Full results

  Full results

  Full results

  Full results





Check out what air travellers are saying ...

  Qatar Airways staff were friendly and very efficient, great crew and top class in-flight service.

  British Airways Club World seat is very narrow from the hips down, and I found it quite hard to fall asleep.

  Air France Boeing 777-300 economy class seats was far the narrowest seat I have ever sat in.

  Emirates A380 business class seats are not as roomy as one would think or hope.

  Malaysia Airlines business class Golden Lounge in Melbourne very comfortable and quiet, staff welcoming and friendly.

  Los Angeles International Airport the worst airport I have been to, floors filthy, staff inconsistent and rude.

  Asiana Airlines has it's 5-Star Airline Certification renewed for 2012 after passing latest Quality Audit.

  Singapore Airlines Raffles business class wins title as World's Best Business Class at the World Airline Awards

  Shanghai Hongqiao International Airport is officially certified as a SKYTRAX 4-Star Airport.



 


 

|  Home  |  About Skytrax  |  The Awards Promise  |  Contact Us  |  Survey Methodology  |  Airport Star Rating  |  Site Map  |

1989-2014  Copyright Skytrax    -   The World Airport Awards