Narita International Airport achieved success at the World Airport Awards, winning the award for the World's Best Airport Security Processing.
The Awards were held at Passenger Terminal EXPO in Vienna.
"We offer our congratulations to Narita International Airport on winning this prestigious award. With increased security checks and processes being implemented
globally this is not always an area of service where passenger satisfaction is expected. From the survey feedback we found that customers at
Narita International Airport were particularly impressed with the quality and courtesy of the staff service, as well as the organisation of the security processing." said Edward Plaisted, Chairman of SKYTRAX.
The Airport Security Processing items in the customer survey covered waiting times and queuing systems, to the overall attitude and friendliness of
staff, through to the customer's perceived efficiency of the Security Processing service.
Taiwan Taoyuan International Airport (winner of this title in 2011) took 2nd place this year, with Incheon International Airport in 3rd. Again, in
another all Asian category, Beijing Capital International Airport was voted 4th with Tokyo Haneda Airport completing the top-5.
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