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Narita International Airport has the world's Best Airport Security Processing say passengers |
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Best Airport Security Processing |
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2012 Winner Results |
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1 |
Narita International Airport |
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2 |
Taiwan Taoyuan International Airport |
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3 |
Incheon International Airport |
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4 |
Beijing Capital International Airport |
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5 |
Tokyo International Airport Haneda |
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© 2012 Copyright Skytrax |
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The Airport Industry Awards |
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The results are based on 12 million passenger surveys completed in a 10-month survey period, covering
over 388 airports. The survey evaluates the total passenger experience across 39 airport service and product features, from arrival at an airport, through transit and departure processes to the boarding gate.
Since 1999, this annual airport customer survey has been respected for clarity and independence, with no airport influence or bias. The World Airport Awards are the global benchmark of airport excellence, known as the Passenger's Choice Awards.
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Results may
NOT be reproduced without previous agreement of SKYTRAX |
Mr Kenichi Fukaya, SVP Corporate Planning at Narita Intl Airport receives the Award for Best Airport Security Processing |
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Narita International Airport wins top award for the world's Best Airport Security Processing at the World Airport Awards |
Narita International Airport achieved success at the World Airport Awards, winning the award for the World's Best Airport Security Processing.
The Awards were held at Passenger Terminal EXPO in Vienna.
"We offer our congratulations to Narita International Airport on winning this prestigious award. With increased security checks and processes being implemented
globally this is not always an area of service where passenger satisfaction is expected. From the survey feedback we found that customers at
Narita International Airport were particularly impressed with the quality and courtesy of the staff service, as well as the organisation of the security processing." said Edward Plaisted, Chairman of SKYTRAX.
The Airport Security Processing items in the customer survey covered waiting times and queuing systems, to the overall attitude and friendliness of
staff, through to the customer's perceived efficiency of the Security Processing service.
Taiwan Taoyuan International Airport (winner of this title in 2011) took 2nd place this year, with Incheon International Airport in 3rd. Again, in
another all Asian category, Beijing Capital International Airport was voted 4th with Tokyo Haneda Airport completing the top-5.
 Take a Tour around the Best Airports
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All Press and Media enquiries about the World Airport Awards should be directed to:
Mr Peter Miller, Marketing Director
SKYTRAX
E-mail:
miller@airlinequality.com
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Best Airports by Size of Airport |
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Over 50 million |
30-50 million |
20-30 million |
10-20 million |
under 10 million |
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1. Hong Kong |
1. Incheon |
1. Zurich |
1. Vancouver |
1. Centrair |
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2. Beijing Capital |
2. Singapore Changi |
2. Copenhagen |
2. Auckland |
2. Cape Town |
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3. London Heathrow |
3. Amsterdam |
3. Cincinnati |
3. Abu Dhabi |
3. Durban |
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 Full results |
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Full results |
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