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Premium Terminal, Doha Int'l Airport is voted the world's Best Premium Service Airport by travelers |
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Best Premium Service Airport |
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2012 Winner Results |
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1 |
Doha International Airport (Qatar Airways) |
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2 |
Frankfurt Airport (Lufthansa F-class) |
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3 |
Bangkok Suvarnabhumi Airport (Thai Airways) |
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4 |
Abu Dhabi International Airport (Etihad) |
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5 |
SATS Singapore Changi Airport (T2) |
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© 2012 Copyright Skytrax |
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The Airport Industry Awards |
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The results are based on 12 million passenger surveys completed in a 10-month survey period, covering
over 388 airports. The survey evaluates the total passenger experience across 39 airport service and product features, from arrival at an airport, through transit and departure processes to the boarding gate.
Since 1999, this annual airport customer survey has been respected for clarity and independence, with no airport influence or bias. The World Airport Awards are the global benchmark of airport excellence, known as the Passenger's Choice Awards.
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Results may NOT be reproduced without previous agreement of SKYTRAX |
Mr Paul Johannes, VP Commercial Europe Qatar Airways accepts the Best Premium Service Airport won by Doha Premium Terminal |
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Qatar Airways Premium Terminal at Doha International Airport is named the world's Best Premium Service Airport at the 2012 World Airport Awards |
For the second year running the Qatar Airways Premium Terminal at Doha International Airport has been named as the Best Premium Service Airport at the 2012 World
Airport Awards held at the Passenger Terminal EXPO in Vienna.
The Qatar Airways Premium Terminal continues to be very popular with passengers, this being a flagship service for passengers
travelling through the State of Qatar.
"We once again congratulate Doha International Airport and Qatar Airways on this fantastic achievement, winning the Best Premium
Service Airport award. The Qatar Airways Premium Terminal remains a unique passenger facility
worldwide, unmatched in terms of exclusivity and passenger amenities. With the New Doha International Airport due to open at the end of 2012, we will watch with interest to check that the quality
of product and service remains at this award winning level" said Edward Plaisted of SKYTRAX.
Qatar Airways CEO, Mr Akbar Al Baker was delighted on the news of two key airport accolades for the Qatar Airways Group.
"We're extremely proud of our Premium Terminal, the first of its kind in the world to provide check-in, duty free, fine dining and t
ransit services exclusively for our First and Business Class passengers," said Al Baker.
"Our passengers always comment on how much they enjoy the experience of the Premium Terminal. It really is a one of its kind. Our
focus on providing the best service to all our customers is what keeps us ahead of the rest and ensures we remain committed to
delivering the ultimate in Five Star service both in the air and on the ground," he said.
"After all, passengers' entire journey experience starts at an airport and it is vitally important that airlines and airports deliver what passengers expect," he added.
Frankfurt Airport achieved 2nd place at this years award for the exclusive Lufthansa First Class lounge, Bangkok Suvarnabhumi Airport was
in 3rd place for the Thai Airways First Class check-in and lounge facilities. Abu Dhabi International Airport was 4th for the Etihad Airways
premium check-in facility. The top-5 was completed by Singapore Changi Airport for the SATS premium handling service
in Terminal 2.
 Take a Tour around the Best Airports
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All Press and Media enquiries about the World Airport Awards should be directed to:
Mr Peter Miller, Marketing Director
SKYTRAX
E-mail:
miller@airlinequality.com
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Best Airports by Size of Airport |
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Over 50 million |
30-50 million |
20-30 million |
10-20 million |
under 10 million |
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1. Hong Kong |
1. Incheon |
1. Zurich |
1. Vancouver |
1. Centrair |
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2. Beijing Capital |
2. Singapore Changi |
2. Copenhagen |
2. Auckland |
2. Cape Town |
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3. London Heathrow |
3. Amsterdam |
3. Cincinnati |
3. Abu Dhabi |
3. Durban |
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 Full results |
Full results |
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Full results |
Full results |
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