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2014 AWARD RESULTS
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Premium Terminal, Doha Int'l Airport is voted the world's Best Premium Service Airport by travelers


Best Premium Service Airport

2012 Winner Results

1

Doha International Airport (Qatar Airways)

2

Frankfurt Airport (Lufthansa F-class)

3

Bangkok Suvarnabhumi Airport (Thai Airways)

4

Abu Dhabi International Airport (Etihad)

5

SATS Singapore Changi Airport (T2)

2012 Copyright Skytrax

The Airport Industry Awards

The results are based on 12 million passenger surveys completed in a 10-month survey period, covering over 388 airports. The survey evaluates the total passenger experience across 39 airport service and product features, from arrival at an airport, through transit and departure processes to the boarding gate.  Since 1999, this annual airport customer survey has been respected for clarity and independence, with no airport influence or bias. The World Airport Awards are the global benchmark of airport excellence, known as the Passenger's Choice Awards.

Results may NOT be reproduced without previous agreement of SKYTRAX

Mr Paul Johannes, VP Commercial Europe Qatar Airways accepts the Best Premium Service Airport won by Doha Premium Terminal



Qatar Airways Premium Terminal at Doha International Airport is named the world's Best Premium Service Airport at the 2012 World Airport Awards

For the second year running the Qatar Airways Premium Terminal at Doha International Airport has been named as the Best Premium Service Airport at the 2012 World Airport Awards held at the Passenger Terminal EXPO in Vienna.

The Qatar Airways Premium Terminal continues to be very popular with passengers, this being a flagship service for passengers travelling through the State of Qatar.

"We once again congratulate Doha International Airport and Qatar Airways on this fantastic achievement, winning the Best Premium Service Airport award.  The Qatar Airways Premium Terminal remains a unique passenger facility worldwide, unmatched in terms of exclusivity and passenger amenities. With the New Doha International Airport due to open at the end of 2012, we will watch with interest to check that the quality of product and service remains at this award winning level" said Edward Plaisted of SKYTRAX.

Qatar Airways CEO, Mr Akbar Al Baker was delighted on the news of two key airport accolades for the Qatar Airways Group.  "We're extremely proud of our Premium Terminal, the first of its kind in the world to provide check-in, duty free, fine dining and t ransit services exclusively for our First and Business Class passengers," said Al Baker.

"Our passengers always comment on how much they enjoy the experience of the Premium Terminal. It really is a one of its kind. Our focus on providing the best service to all our customers is what keeps us ahead of the rest and ensures we remain committed to delivering the ultimate in Five Star service both in the air and on the ground," he said.  "After all, passengers' entire journey experience starts at an airport and it is vitally important that airlines and airports deliver what passengers expect," he added.

Frankfurt Airport achieved 2nd place at this years award for the exclusive Lufthansa First Class lounge, Bangkok Suvarnabhumi Airport was in 3rd place for the Thai Airways First Class check-in and lounge facilities. Abu Dhabi International Airport was 4th for the Etihad Airways premium check-in facility. The top-5 was completed by Singapore Changi Airport for the SATS premium handling service in Terminal 2.

  Take a Tour around the Best Airports



All Press and Media enquiries about the World Airport Awards should be directed to:

Mr Peter Miller, Marketing Director
SKYTRAX
E-mail: miller@airlinequality.com



The Trusted Airport Survey


 

Best Airports by Size of Airport

Over 50 million

30-50 million

20-30 million

10-20 million

under 10 million

1. Hong Kong

1. Incheon

1. Zurich

1. Vancouver

1. Centrair

2. Beijing Capital

2. Singapore Changi

2. Copenhagen

2. Auckland

2. Cape Town

3. London Heathrow

3. Amsterdam

3. Cincinnati

3. Abu Dhabi

3. Durban

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Check out what air travellers are saying ...

  Qatar Airways staff were friendly and very efficient, great crew and top class in-flight service.

  British Airways Club World seat is very narrow from the hips down, and I found it quite hard to fall asleep.

  Air France Boeing 777-300 economy class seats was far the narrowest seat I have ever sat in.

  Emirates A380 business class seats are not as roomy as one would think or hope.

  Malaysia Airlines business class Golden Lounge in Melbourne very comfortable and quiet, staff welcoming and friendly.

  Los Angeles International Airport the worst airport I have been to, floors filthy, staff inconsistent and rude.

  Asiana Airlines has it's 5-Star Airline Certification renewed for 2012 after passing latest Quality Audit.

  Singapore Airlines Raffles business class wins title as World's Best Business Class at the World Airline Awards

  Shanghai Hongqiao International Airport is officially certified as a SKYTRAX 4-Star Airport.



 


 

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