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The most prestigious accolades for the world airport industry. Travellers from over 160 countries take part in the world’s largest, annual airport passenger satisfaction survey, to decide award winners. The World Airport Awards are the global benchmark of airport excellence and Quality ranking.


2013 AIRPORT AWARDS

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Delhi International Airport enjoys success being voted the world's Most Improved Airport


World's Most Improved Airport

2012 Winner Results

1

Delhi International Airport

2

Ankara Esenboga Airport

3

Chongqing Jiangbei International Airport

4

Sydney Airport

5

Recife International Airport

© 2012 Copyright Skytrax

The Airport Industry Awards

The results are based on 12 million passenger surveys completed in a 10-month survey period, covering over 388 airports. The survey evaluates the total passenger experience across 39 airport service and product features, from arrival at an airport, through transit and departure processes to the boarding gate.  Since 1999, this annual airport customer survey has been respected for clarity and independence, with no airport influence or bias. The World Airport Awards are the global benchmark of airport excellence, known as the Passenger's Choice Awards.

Results may NOT be reproduced without previous agreement of SKYTRAX

Mr Andrew Harrison, CEO of Male International Airport receives the award for the World's Most Improved Airport



Delhi International Airport wins the top award for the world's Most Improved Airport at the 2012 World Airport Awards

Delhi International Airport has been named as the World's Most Improved Airport in 2012, at the World Airport Awards held at the Passenger Terminal EXPO in Vienna.

"Coinciding with the opening of the new Terminal 3, there has been a significant improvement in product standards for passengers travelling into Delhi International Airport. The enhanced airside transit service, and better shopping and dining options has really improved the passenger experience and Delhi International Airport now provides a most competitive international standard" said Edward Plaisted, Chairman of SKYTRAX.

Other top contenders for the World's Most Improved Airport award were Ankara Esenboga Airport in 2nd place, Chongqing Jiangbei International Airport 3rd, Sydney Airport in 4th place and Recife International Airport in 5th.

  Take a Tour around the Best Airports



All Press and Media enquiries about the World Airport Awards should be directed to:

Mr Peter Miller, Marketing Director
SKYTRAX
E-mail: miller@airlinequality.com



The Trusted Airport Survey


 

Best Airports by Size of Airport

Over 50 million

30-50 million

20-30 million

10-20 million

under 10 million

1. Hong Kong

1. Incheon

1. Zurich

1. Vancouver

1. Centrair

2. Beijing Capital

2. Singapore Changi

2. Copenhagen

2. Auckland

2. Cape Town

3. London Heathrow

3. Amsterdam

3. Cincinnati

3. Abu Dhabi

3. Durban

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Check out what air travellers are saying ...

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  Emirates A380 business class seats are not as roomy as one would think or hope.

  Malaysia Airlines business class Golden Lounge in Melbourne very comfortable and quiet, staff welcoming and friendly.

  Los Angeles International Airport the worst airport I have been to, floors filthy, staff inconsistent and rude.

  Asiana Airlines has it's 5-Star Airline Certification renewed for 2012 after passing latest Quality Audit.

  Singapore Airlines Raffles business class wins title as World's Best Business Class at the World Airline Awards

  Shanghai Hongqiao International Airport is officially certified as a SKYTRAX 4-Star Airport.



 


 

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