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The leading global Awards for the World's Best Airports, as voted by travellers from over 160 countries in the largest airport Customer Satisfaction survey

2014 AWARD RESULTS
Global Airport Winners
Results : Summary Airport of the Year Best Domestic Airport Best Premium Airport Best Airport Terminal Most Improved Airport Best Low-Cost Airport Best Airport VIP Terminal
Best Airports by Size
Top 100 Airports 50 million+ passengers 40-50 million passengers 30-40 million passengers 20-30 million passengers 10-20 million passengers 5-10 million passengers under 5 million passengers
Best Airports by Region
Africa Asia Australia/Pacific China - International China - Domestic Europe       Central Europe       Eastern Europe       Northern Europe       Southern Europe       Western Europe India/C Asia Indian Ocean Middle East North America Russia & CIS South America Central America
Best Category Winners
Best Airport Shopping Best Airport Security Best Airport Immigration Best Transit Airport Best Airport Cleanliness Best Leisure Amenities Best Airport Dining Best Baggage Delivery
Best Regional Airports
Africa Asia China Europe Russia & CIS North America South America
Best Airport Staff
Africa Asia Australia/Pacific Europe Middle East Central America North America South America
Best Airport Hotels
Worldwide Africa Asia Australia/Pacific China Europe Middle East North America South America

PAST WINNERS
2013 Airport Awards
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2011 Airport Awards
2010 Airport Awards
2009 Airport Awards
World Airline Awards


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Tokyo International Haneda is the world's Best Airport for Immigration Service according to travelers


Best Airport Immigration Service

2012 Winner Results

1

Tokyo International Airport Haneda

2

Kuala Lumpur International Airport

3

Incheon International Airport

4

Singapore Changi Airport

5

Beijing Capital International Airport

2012 Copyright Skytrax

The Airport Industry Awards

The results are based on 12 million passenger surveys completed in a 10-month survey period, covering over 388 airports. The survey evaluates the total passenger experience across 39 airport service and product features, from arrival at an airport, through transit and departure processes to the boarding gate.  Since 1999, this annual airport customer survey has been respected for clarity and independence, with no airport influence or bias. The World Airport Awards are the global benchmark of airport excellence, known as the Passenger's Choice Awards.

Results may NOT be reproduced without previous agreement of SKYTRAX

Mr Yasuhisa Iida, VP Customer Services at Tokyo International Airport receives the Best Airport Immigration Award



Tokyo International Airport Haneda wins top award for the Best Airport Immigration Service at the World Airport Awards

Tokyo International Airport (Haneda) has the world's Best Airport Immigration Service, announced at the 2012 World Airport Awards which were held at Passenger Terminal EXPO in Vienna.

"Tokyo Haneda proved to be a popular choice with passengers during this years voting and rose several places in the global ranking. The quality and efficiency of immigration service is a rather emotive subject for passengers and the airport management and immigration staff at Haneda should be proud of this fantastic achievement." said Edward Plaisted, Chairman of SKYTRAX.

The Airport Immigration features in the customer survey covered various criteria, from waiting times and queuing systems, to the attitude and friendliness of staff, through to the customer's perceived efficiency of the immigration service.

Last years winner Kuala Lumpur International Airport obtained a 2nd place finish, with Incheon International Airport taking 3rd place. Perennial favourite Singapore Changi finished in 4th place with Taiwan Taoyuan International Airport achieving 5th.

  Take a Tour around the Best Airports



All Press and Media enquiries about the World Airport Awards should be directed to:

Mr Peter Miller, Marketing Director
SKYTRAX
E-mail: miller@airlinequality.com



The Trusted Airport Survey


 

Best Airports by Size of Airport

Over 50 million

30-50 million

20-30 million

10-20 million

under 10 million

1. Hong Kong

1. Incheon

1. Zurich

1. Vancouver

1. Centrair

2. Beijing Capital

2. Singapore Changi

2. Copenhagen

2. Auckland

2. Cape Town

3. London Heathrow

3. Amsterdam

3. Cincinnati

3. Abu Dhabi

3. Durban

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