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Vancouver International Airport is the Best Airport in North America at 2012 World Airport Awards |
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The Airport Industry Awards |
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The results are based on 12 million passenger surveys completed in a 10-month survey period, covering
over 388 airports. The survey evaluates the total passenger experience across 39 airport service and product features, from arrival at an airport, through transit and departure processes to the boarding gate.
Since 1999, this annual airport customer survey has been respected for clarity and independence, with no airport influence or bias. The World Airport Awards are the global benchmark of airport excellence, known as the Passenger's Choice Awards.
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Results may NOT be reproduced without previous agreement of SKYTRAX |
Mr Steve Hankinson - VP Operations, Vancouver International Airport receives Best Airport in North America award |
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Airline travellers have voted Vancouver International Airport to be the Best Airport in North America |
Vancouver International Airport has been voted the Best Airport in North America by airline travelers, and was presented with the award at the 2012 World Airport Awards held at the Passenger Terminal EXPO in Vienna.
"This is an fantastic achievement for Vancouver International Airport and the award for Best Airport in North America is a reflection of some excellent standards of terminal decor and ambience, as well as commendable staff service" said Edward Plaisted, Chairman of SKYTRAX. "To maintain their position as a repeat-winner of this Award underlines another key factor of customer satisfaction, namely an airport service provider that can deliver a consistent quality level to customers."
With generally improving standards amongst North American Airports, Cincinnati/Northern Kentucky International Airport achieved 2nd place, San Francisco Airport moved up the rankings into 3rd, Denver dropped 1-place into 4th with Toronto Pearson International Airport finishing 5th.
 Take a Tour around the Best Airports
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All Press and Media enquiries about the World Airport Awards should be directed to:
Mr Peter Miller, Marketing Director
SKYTRAX
E-mail:
miller@airlinequality.com
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Best Airports by Size of Airport |
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Over 50 million |
30-50 million |
20-30 million |
10-20 million |
under 10 million |
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1. Hong Kong |
1. Incheon |
1. Zurich |
1. Vancouver |
1. Centrair |
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2. Beijing Capital |
2. Singapore Changi |
2. Copenhagen |
2. Auckland |
2. Cape Town |
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3. London Heathrow |
3. Amsterdam |
3. Cincinnati |
3. Abu Dhabi |
3. Durban |
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