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The leading global Awards for the World's Best Airports, as voted by travellers from over 160 countries in the largest airport Customer Satisfaction survey

2014 AWARD RESULTS
Global Airport Winners
Results : Summary Airport of the Year Best Domestic Airport Best Premium Airport Best Airport Terminal Most Improved Airport Best Low-Cost Airport Best Airport VIP Terminal
Best Airports by Size
Top 100 Airports 50 million+ passengers 40-50 million passengers 30-40 million passengers 20-30 million passengers 10-20 million passengers 5-10 million passengers under 5 million passengers
Best Airports by Region
Africa Asia Australia/Pacific China - International China - Domestic Europe       Central Europe       Eastern Europe       Northern Europe       Southern Europe       Western Europe India/C Asia Indian Ocean Middle East North America Russia & CIS South America Central America
Best Category Winners
Best Airport Shopping Best Airport Security Best Airport Immigration Best Transit Airport Best Airport Cleanliness Best Leisure Amenities Best Airport Dining Best Baggage Delivery
Best Regional Airports
Africa Asia China Europe Russia & CIS North America South America
Best Airport Staff
Africa Asia Australia/Pacific Europe Middle East Central America North America South America
Best Airport Hotels
Worldwide Africa Asia Australia/Pacific China Europe Middle East North America South America

PAST WINNERS
2013 Airport Awards
2012 Airport Awards
2011 Airport Awards
2010 Airport Awards
2009 Airport Awards
World Airline Awards


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Auckland International Airport is named the Best Airport in Australia/Pacific


World Airport Awards 2012

Best Airports Australia / Pacific

1

Auckland International Airport

2

Sydney Airport

3

Brisbane Airport

  View full list of Best Airports Australia/Pacific

The Airport Industry Awards

The results are based on 12 million passenger surveys completed in a 10-month survey period, covering over 388 airports. The survey evaluates the total passenger experience across 39 airport service and product features, from arrival at an airport, through transit and departure processes to the boarding gate.  Since 1999, this annual airport customer survey has been respected for clarity and independence, with no airport influence or bias. The World Airport Awards are the global benchmark of airport excellence, known as the Passenger's Choice Awards.

Results may NOT be reproduced without previous agreement of SKYTRAX

 



Auckland International Airport wins the award as the Best Airport in Australia/Pacific

Auckland International Airport was again named Best Airport in the Australia / Pacific region at the 2012 World Airport Awards held at the Passenger Terminal EXPO in Vienna.

"We congratulate Auckland on their success at this year's awards. Winning both the Best Airport Australia/Pacific and Best Airport Staff Service in Australia/Pacific is a real statement of quality in terms of both product and service standards. Overall, we have seen an improvement in performance for several major airports in this category and Auckland should be pleased that it is still considered the premier airport in this region." said Edward Plaisted, Chairman of SKYTRAX.

Simon Moutter, Chief Executive of Auckland Airport said, "Auckland Airport is extremely proud, and as we say in New Zealand, stoked to have been recognised on the global stage in the Skytrax World Airport Awards for the fourth year in a row as the best airport in Australia Pacific. We are especially pleased to have reclaimed the award for Best Airport Staff Australia/Pacific, highlighting once again that the focus of everyone at the airport on making journeys better continues to help us shine in the eyes of passengers."

Sydney Kingsford Smith Airport moved up the rankings into 2nd place this year with Brisbane Airport in 3rd place. Melbourne Tullamarine Airport in 4th with Gold Coast Airport completing the top-5.

  Take a Tour around the Best Airports



All Press and Media enquiries about the World Airport Awards should be directed to:

Mr Peter Miller, Marketing Director
SKYTRAX
E-mail: miller@airlinequality.com



The Trusted Airport Survey


 

Best Airports by Size of Airport

Over 50 million

30-50 million

20-30 million

10-20 million

under 10 million

1. Hong Kong

1. Incheon

1. Zurich

1. Vancouver

1. Centrair

2. Beijing Capital

2. Singapore Changi

2. Copenhagen

2. Auckland

2. Cape Town

3. London Heathrow

3. Amsterdam

3. Cincinnati

3. Abu Dhabi

3. Durban

  Full results

  Full results

  Full results

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Check out what air travellers are saying ...

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  British Airways Club World seat is very narrow from the hips down, and I found it quite hard to fall asleep.

  Air France Boeing 777-300 economy class seats was far the narrowest seat I have ever sat in.

  Emirates A380 business class seats are not as roomy as one would think or hope.

  Malaysia Airlines business class Golden Lounge in Melbourne very comfortable and quiet, staff welcoming and friendly.

  Los Angeles International Airport the worst airport I have been to, floors filthy, staff inconsistent and rude.

  Asiana Airlines has it's 5-Star Airline Certification renewed for 2012 after passing latest Quality Audit.

  Singapore Airlines Raffles business class wins title as World's Best Business Class at the World Airline Awards

  Shanghai Hongqiao International Airport is officially certified as a SKYTRAX 4-Star Airport.



 





 

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