The results are based on 12 million passenger surveys completed during a 10-month survey period, covering
over 385 airports. The survey evaluates the total passenger experience across 39 airport service and
product features, from arrival at an airport, through transit and departure processes to the boarding gate.
Operated since 1999, the annual airport customer survey is respected for clarity and independence, having
no airport influence or bias. The World Airport Awards are the global benchmark of airport excellence and
known in the travel industry as the Passenger's Choice Awards.
All Press and Media enquiries should be directed to:
Mr Peter Miller, Marketing Director