The prestigious accolades for the world airport industry. Travellers from over 160 countries take part in the world’s largest, annual
airport passenger satisfaction survey, to decide award winners. The World Airport Awards are the global benchmark of airport excellence and Quality ranking.
The World Airport Awards are the premier recognition of quality for airports across the world, based on the annual SKYTRAX airport passenger satisfaction survey, covering 388 airports in 2012.
The Awards are the global benchmark of airport excellence and Quality ranking, and Guaranteed for their total independence.
The Airport Industry Awards
The results are based on 12 million passenger surveys completed in a 10-month survey period, covering
over 388 airports. The survey evaluates the total passenger experience across 39 airport service and product features, from arrival at an airport, through transit and departure processes to the boarding gate.
Since 1999, this annual airport customer survey has been respected for clarity and independence, with no airport influence or bias. The World Airport Awards are the global benchmark of airport excellence, known as the Passenger's Choice Awards.