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Best Airport Shopping Best Airport Security Best Airport Immigration Best Transit Airport Best Airport Cleanliness Best Leisure Amenities Best Airport Dining Best Baggage Delivery
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WORLD AIRPORT AWARDS 2012

World's Best Airport


2012

 

2011

1

Incheon International Airport

3

2

Singapore Changi Airport

2

3

Hong Kong International Airport

1

4

Amsterdam Schiphol Airport

6

5

Beijing Capital International Airport

5

6

Munich Airport

4

7

Zurich Airport

7

8

Kuala Lumpur International Airport

9

9

Vancouver International Airport

12

10

Central Japan International Airport

11

2012 Copyright Skytrax   Results may NOT be reproduced without agreement of SKYTRAX


 

  View the Top 20 Airports

Mr Hong-Yeol Choi, VP Marketing at Incheon International Airport receives the World's Best Airport Award



Incheon International Airport (Seoul) scoops the title as the World's Best Airport 2012


Incheon International Airport has been named as the World's Best Airport at the 2012 SKYTRAX World Airport Awards held at Passenger Terminal EXPO in Vienna.

Voted for by air travellers across the globe, this is the second time that Incheon International Airport has won the top award, the last in 2009. "We offer huge congratulations to Incheon on winning the World's Best Airport award. After analysing survey data, we see that consistency of the passenger experience at Incheon International Airport is behind this years success." said Edward Plaisted, Chairman of SKYTRAX. "Across the World Airport Survey, Incheon International Airport achieved top 5 finishes across 8 of the 10 eligible categories, which is a remarkable achievement".

Singapore Changi Airport finished 2nd in the challenge for World's Best Airport title, and achieved success in winning awards for the Best Airport for International transit passengers, and the Best Airport for Leisure Amenities. Singapore Changi Airport continues to be popular with transit passengers, with around 75 per cent of votes coming from passengers transferring through Singapore. The well thought out and quite unique leisure facilities including a swimming pool, open gardens and cinema continue to a be a driving force behind Changi's success as one of the world's leading transfer airports.

Hong Kong International Airport (HKIA), the 8 time overall winner of world's Best Airport award secured 3rd place this year. There was consolation for HKIA in picking up the very competitive awards for Best Airport Dining Experience and Best Airport Terminal Cleanliness. "HKIA has ranked amongst the top 3 airports globally for the last 10 years and recognition for its dining and cleanliness standards clearly indicate that it continues to work hard to maintain the highest levels of customer satisfaction. Passengers were particularly impressed with the variety of Asian and International dining options both landside and airside in the terminals" said Edward Plaisted.

Amsterdam Schiphol Airport returned to the top 5 this year, taking 4th place in the overall rankings and winning the award for Best Airport in Europe. "We offer our sincere congratulations to Amsterdam Schiphol and its management on another year of success. Consistent performance in both the leisure and transit airport categories indicates that Schiphol is considered the premier airport in Europe for transfer passengers. The open airside environment for passengers in transit was a repeated reason given by respondents voting in the survey." said SKYTRAX.

Beijing Capital International Airport (BCIA) again achieved 5th place in the global rankings. This consistency ensured that BCIA took the prize for Best Airport China and completed a hat-trick in the category, having also won the award in 2010 and 2011. There was additional success for Beijing Capital International Airport, winning the award for Best Airport Baggage Delivery. "BCIA passenger numbers have continued to rise over the last year, but this has not impacted the overall level of customer satisfaction. In areas such as baggage delivery and security processing BCIA performs to an excellent standard and planned infrastructure improvements over the next 12-months should further enhance customer satisfaction." said Edward Plaisted.


WORLD AIRPORT AWARD RESULTS - 2012

BEST AIRPORTS 2012

BEST AIRPORT SERVICES 2012

BEST AIRPORT HOTELS 2012

  World's Best Airport

  World's Best Airport Shopping

  World's Best Airport Hotel

  World's Most Improved Airport

  World's Best Airport Security Processing

  Best Airport Hotel in Africa

  World's Best Airport Terminal

  World's Best Airport Immigration Service

  Best Airport Hotel in Asia

  World's Best Premium Airport

  World's Best Transit Airport

  Best Airport Hotel in Australia/Pacific

  World's Best Low-Cost Airport

  World's Best Terminal Cleanliness

  Best Airport Hotel in China

   

  World's Best Airport for Leisure Amenities

 

  Best Airport Hotel in Europe

BEST AIRPORT BY REGION 2012

 

  World's Best Airport Dining

 

  Best Airport Hotel in Middle East

  Best Airport in Africa

  World's Best Airport Baggage Delivery

  Best Airport Hotel in North America

  Best Airport in Asia

SURVEY BACKGROUND
Over 12 million air travellers from 108 nationalities completed the SKYTRAX airport customer satisfaction survey, scoring their experiences across 39 different airport service and product areas.

  Best Airport Hotel in South America

  Best Airport in Australia/Pacific

THE CUSTOMER EXPERIENCE
The survey evaluates the total passenger experience at each airport, for departures, arrivals, transit through to the departure gate. The survey is regarded as the global benchmark of airport excellence.

  Best Airport in China

  Best Airport in Europe

  Best Airport in India

  Best Airport in Middle East

BEST AIRPORT STAFF 2012

  Best Airport in North America

  Best Airport Staff in Africa

BEST REGIONAL AIRPORTS 2012

  Best Airport in South America

  Best Airport Staff in Asia

  Best Regional Airport Africa

  Best Airport in Central America

  Best Airport Staff in Australia/Pacific

  Best Regional Airport Asia

  Best Airport in Central Europe

  Best Airport Staff in Europe

  Best Regional Airport Australia/Pacific

  Best Airport in Southern Europe

  Best Airport Staff in Middle East

  Best Regional Airport China

  Best Airport in Western Europe

  Best Airport Staff in Central America

  Best Regional Airport Europe

  Best Airport in Northern Europe

  Best Airport Staff in North America

  Best Regional Airport North America

  Best Airport in Eastern Europe

  Best Airport Staff in South America

  Best Regional Airport South America

 

Best Airports by Size of Airport

Over 50 million

30-50 million

20-30 million

10-20 million

under 10 million

1. Hong Kong

1. Incheon

1. Zurich

1. Vancouver

1. Centrair

2. Beijing Capital

2. Singapore Changi

2. Copenhagen

2. Auckland

2. Cape Town

3. London Heathrow

3. Amsterdam

3. Cincinnati

3. Abu Dhabi

3. Durban

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