Incheon International Airport has been named as the World's Best Airport at the 2012 SKYTRAX World Airport Awards held at Passenger Terminal EXPO in Vienna.
Voted for by air travellers across the globe, this is the second time that Incheon International Airport has won the top award, the last in 2009. "We offer huge congratulations to Incheon on winning the World's
Best Airport award. After analysing survey data, we see that consistency of the passenger experience at Incheon International Airport is behind this years success." said Edward Plaisted,
Chairman of SKYTRAX. "Across the World Airport Survey, Incheon International Airport achieved top 5 finishes across 8 of the 10 eligible categories, which is a remarkable achievement".
Singapore Changi Airport finished 2nd in the challenge for World's Best Airport title, and achieved success in winning awards for the Best Airport for International transit passengers, and the
Best Airport for Leisure Amenities. Singapore Changi Airport continues to be popular with transit passengers, with around 75 per cent of votes coming from passengers transferring through Singapore. The
well thought out and quite unique leisure facilities including a swimming pool, open gardens and cinema continue to a be a driving force behind Changi's success as one of the world's
leading transfer airports.
Hong Kong International Airport (HKIA), the 8 time overall winner of world's Best Airport award secured 3rd place this year. There was consolation for HKIA in picking up the very
competitive awards for Best Airport Dining Experience and Best Airport Terminal Cleanliness. "HKIA has ranked amongst the top 3 airports globally for the last 10 years and recognition
for its dining and cleanliness standards clearly indicate that it continues to work hard to maintain the highest levels of customer satisfaction. Passengers were particularly impressed with
the variety of Asian and International dining options both landside and airside in the terminals" said Edward Plaisted.
Amsterdam Schiphol Airport returned to the top 5 this year, taking 4th place in the overall rankings and winning the award for Best Airport in Europe. "We offer our sincere congratulations
to Amsterdam Schiphol and its management on another year of success. Consistent performance in both the leisure and transit airport categories indicates that Schiphol is considered the
premier airport in Europe for transfer passengers. The open airside environment for passengers in transit was a repeated reason given by respondents voting in the survey." said SKYTRAX.
Beijing Capital International Airport (BCIA) again achieved 5th place in the global rankings. This consistency ensured that BCIA took the prize for Best Airport China and completed a
hat-trick in the category, having also won the award in 2010 and 2011. There was additional success for Beijing Capital International Airport, winning the award for Best Airport
Baggage Delivery. "BCIA passenger numbers have continued to rise over the last year, but this has not impacted the overall level of customer satisfaction. In areas such as baggage delivery
and security processing BCIA performs to an excellent standard and planned infrastructure improvements over the next 12-months should further enhance customer satisfaction." said Edward Plaisted.