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AWARD WINNERS 2011 |
| Best Airports |
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| Best Airport : by Region |
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| Category Winners |
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| Best Staff Service |
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| Best Regional Airports |
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| Best Airport Hotels |
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Jorge Chavez International Airport delivers the Best Staff Service for Airports in South America |
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Staff Service
Excellence Award |
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SOUTH AMERICA |
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1 |
Jorge Chavez International Airport |
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2 |
Guayaquil Airport |
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3 |
Sao Paulo Guarulhos International Airport |
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The Respected Airport Awards |
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The world’s largest, annual airport passenger satisfaction survey with 11 million air travellers from over 160 countries
participating. The survey evaluates customer experience across 39 different airport service and product factors. It analyses service
Quality for departure, arrival and transit, including terminal facilities, comfort and cleanliness, security and immigration services,
signage and directions, shopping and dining standards, staff service ... and much more. The survey is
globally respected for its total impartiality and independence, being regarded as the global benchmark of airport excellence and Quality ranking.
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Mr Gustavo Morales, Chief Commercial Officer, Jorge Chávez
Airport receives Service Excellence Award South America |
"Introduced into our 2009 Survey for the first time, the Staff Service Excellence Award is greatly coveted by airports,
because it is a unique recognition of the hard work put in by their customer facing, front-line staff" said Edward Plaisted of Skytrax.
"Staff Service Excellence Awards are voted for by airport customers, and allow these users to have a
real impact in deciding which airport's front-line staff deserve special recognition. The Staff Service Excellence awards encompass all the potential service touchpoints through the airport experience - this might
be security or immigration procedures, service in a shop or food outlet, or staff cleaning the washrooms. These are all people related aspects of service, where in reality it costs
nothing extra for staff to be helpful, polite and friendly ... and yet as our survey results highlight, some airports deliver much higher standards than others in this area. In seeking to maximise customer satisfaction and
encourage passengers to want to use an airport again, the Quality of front line service is critical. It is the quality of service experience that has the greatest impact on post-travel assessment of an airport, and why we place such importance on this element" added Plaisted.
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1. Jorge Chávez International Airport, Lima
Jorge Chávez International Airport is Peru's main international and domestic airport. Between January and
December 2010 the airport handled 10,278,493 passengers. In February 2005, the first phase of a new renovation
and expansion project was completed, including the Peru Plaza Shopping Center and the new concourse. In June
2007 a four-star hotel opened in front of the terminal, Ramada Costa del Sol. Peru Plaza Shopping Center is
located near the passenger terminal in the Grand Concourse, the expansion included a new shopping center with
stores, restaurants, gyms, spa, and souvenir shops. Stores such as Lacoste, Tommy Hilfiger, Versace,
Timberland and Esprit are located in the duty-free area of the concourse, this area will also be expanded by
2011.
2. Guayaquil Airport
The airport is located 5 km north of Guayaquil's centre, known as José Joaquín de Olmedo International Airport. The airport was named after
José Joaquín de Olmedo, a notable Ecuadorian poet, first mayor of the city of Guayaquil and former president of Ecuador. It was formerly known as Simón Bolívar International Airport.
The airport, which has the newest terminal in Ecuador, was renamed after José Joaquín de Olmedo in 2006, in preparation for the inauguration of the
new 50,000 sq. meter national and international terminal on 27 July 2006. Although there was an inaugural flight in July 2006, most airlines did not
operate completely from the new terminal 13 August 2006. After that date, the old terminal was closed and it was later turned into a convention center.
3. Sao Paulo Guarulhos International Airport
São Paulo Guarulhos Airport is located 25 km from downtown São Paulo. Guarulhos is Brazil's busiest airport,
handling 26,774,546 passengers in 2010. All passenger traffic is divided between two terminals with 260 check-
in counters, the airport is operational 24 hours a day. Airport plans call for the construction of two
additional terminals and a third runway, bringing the airport to full capacity for passenger and cargo
operations. The airport can service up to 20.5 million passengers a year.
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The World's Best Airports |
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Hong Kong International Airport was named the Worlds Best Airport by air
travellers across the globe. A favourite of travellers worldwide, Changi Airport Singapore was a close runner up ranking 2nd in 2011. Incheon International Airport, the winner in 2009 was
also in close contention, in 3rd place. Munich Airport ranked 4th in the world and won the
Best Airport Europe title. Beijing Capital Airport continued its improvement in the global ratings, also named
Best Airport China. Amsterdam Schiphol Airport was 6th,
winning Best Airport Western Europe. Zurich Airport ranked 7th, Auckland Airport was
Best Airport Australia/Pacific and 8th worldwide.
Kuala Lumpur ranked in 9th, winning the Best Immigration category. Copenhagen Airport enters the Top 10 ranking and named
Best Airport Northern Europe. |
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World Airport Awards honour airports that gained the highest passenger satisfaction ratings in the World Airport Survey
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Best Airport and Airport Hotel winners include |
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King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore
International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International
Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf
International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport,
Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport,
Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo
International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport,
Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver
International Airport, Zurich Airport |
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Airport of the Year
