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AWARD WINNERS 2011 |
| Best Airports |
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| Best Airport : by Region |
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| Category Winners |
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| Best Staff Service |
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| Best Regional Airports |
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| Best Airport Hotels |
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Cincinnati/Northern Kentucky Int'l Airport has Best Staff Service for Airports in North America |
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Staff Service
Excellence Award |
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NORTH AMERICA |
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1 |
Cincinnati/Northern Kentucky International Airport |
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2 |
Vancouver International Airport
Airport |
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3 |
San Francisco International Airport |
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The Respected Airport Awards |
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The world’s largest, annual airport passenger satisfaction survey with 11 million air travellers from over 160 countries
participating. The survey evaluates customer experience across 39 different airport service and product factors. It analyses service
Quality for departure, arrival and transit, including terminal facilities, comfort and cleanliness, security and immigration services,
signage and directions, shopping and dining standards, staff service ... and much more. The survey is
globally respected for its total impartiality and independence, being regarded as the global benchmark of airport excellence and Quality ranking.
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John C. Mok, Chief Executive Officer, CVG Airport
receives the Staff Service Excellence Award
North America |
"Introduced into our 2009 Survey for the first time, the Staff Service Excellence Award is greatly coveted by airports,
because it is a unique recognition of the hard work put in by their customer facing, front-line staff" said Edward Plaisted of Skytrax.
"Staff Service Excellence Awards are voted for by airport customers, and allow these users to have a
real impact in deciding which airport's front-line staff deserve special recognition. The Staff Service Excellence awards encompass all the potential service touchpoints through the airport experience - this might
be security or immigration procedures, service in a shop or food outlet, or staff cleaning the washrooms. These are all people related aspects of service, where in reality it costs
nothing extra for staff to be helpful, polite and friendly ... and yet as our survey results highlight, some airports deliver much higher standards than others in this area. In seeking to maximise customer satisfaction and
encourage passengers to want to use an airport again, the Quality of front line service is critical. It is the quality of service experience that has the greatest impact on post-travel assessment of an airport, and why we place such importance on this element" added Plaisted.
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1. CINCINNATI / NORTHERN KENTUCKY INTERNATIONAL AIRPORT
Officially known as Cincinnati/Northern Kentucky International Airport, Cincinnati Airport serves the Greater
Cincinnati area, with more than 10 million passengers using the airport each year. Downtown Cincinnati is 13
miles north-east of the airport, a 25-minute trip by airport shuttle. The airport has three terminals, though
only two are in use. Terminal 3 is served by Delta and its regional affiliates. All international arrivals
except, U.S. border pre-clearance are processed in the Mezzanine Level of Concourse B. Concourse B in Terminal
3 is well-known for its open spaces, high ceilings, large windows with views of the airfield, and natural
lighting during the day.
2. VANCOUVER INTERNATIONAL AIRPORT
Canada’s second busiest airport, Vancouver International Airport welcomed 16.2 million people in 2009.
Since 1992, when the Airport Authority assumed responsibility for the airport, passenger traffic has increased
more than 78% from 9.9 million passengers. The 1980s welcomed a series of modifications and expansions to the terminal. In 1986 Vancouver hosted Expo 86 – the first major world-class event to pass
through the Vancouver International Airport. By 1989, the airport became commonly known as “YVR” – a name that soon became synonymous with the Vancouver International Airport.
In 1992 YVR became on of the first four airports in Canada transferred from the Federal Government to local community-based, not-for-profit organizations.
The new Airport Authority officially assumed management and operation on July 1 and embarked on an ambitious development plan. The late 1990s and early 2000s
were exponential growth years at YVR. The opening and continuous expansions of the International Terminal Building allowed for expanded transborder and
international traffic. In June of 2002, The Airport Authority celebrated its 10th anniversary and becomes the first organization to be designated a Power
Smart Certified business by BC Hydro. This was the first of many steps towards a commitment to sustainability The Airport Authority would honour in coming years.
In 2004, after three years of unprecedented challenges, the aviation industry rebounds strongly, setting the stage for a period of sustained growth. YVR welcomes
15.7 million passengers. In February, the Airport Authority announces a $1.4 billion 10-year Capital Program to help ensure YVR can accommodate the 21 million passengers expected in the future.
3. SAN FRANCISCO AIRPORT
San Francisco International Airport is a major international airport located 21 km south of downtown San Francisco. The airport is composed
of four terminals and seven concourses arranged in a ring. Terminal 1 and Terminal 3 handle domestic flights. The International Terminal handles
international flights and some domestic flights. Terminal 2 is undergoing renovations, which will be completed in 2011. SFO's international terminal
opened in December 2000 to replace International Departures from Terminal 2. It is the largest international terminal in North America.
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The World's Best Airports |
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Hong Kong International Airport was named the Worlds Best Airport by air
travellers across the globe. A favourite of travellers worldwide, Changi Airport Singapore was a close runner up ranking 2nd in 2011. Incheon International Airport, the winner in 2009 was
also in close contention, in 3rd place. Munich Airport ranked 4th in the world and won the
Best Airport Europe title. Beijing Capital Airport continued its improvement in the global ratings, also named
Best Airport China. Amsterdam Schiphol Airport was 6th,
winning Best Airport Western Europe. Zurich Airport ranked 7th, Auckland Airport was
Best Airport Australia/Pacific and 8th worldwide.
Kuala Lumpur ranked in 9th, winning the Best Immigration category. Copenhagen Airport enters the Top 10 ranking and named
Best Airport Northern Europe. |
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World Airport Awards honour airports that gained the highest passenger satisfaction ratings in the World Airport Survey
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Best Airport and Airport Hotel winners include |
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King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore
International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International
Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf
International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport,
Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport,
Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo
International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport,
Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver
International Airport, Zurich Airport |
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Airport of the Year
