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AWARD WINNERS 2011 |
| Best Airports |
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| Best Airport : by Region |
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| Category Winners |
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| Best Staff Service |
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| Best Regional Airports |
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| Best Airport Hotels |
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Düsseldorf International Airport delivers the best Staff Service for Airports in Europe |
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Staff Service
Excellence Award |
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EUROPE |
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1 |
Düsseldorf International Airport |
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2 |
Zurich Airport |
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3 |
Copenhagen Airport |
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The Respected Airport Awards |
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The world’s largest, annual airport passenger satisfaction survey with 11 million air travellers from over 160 countries
participating. The survey evaluates customer experience across 39 different airport service and product factors. It analyses service
Quality for departure, arrival and transit, including terminal facilities, comfort and cleanliness, security and immigration services,
signage and directions, shopping and dining standards, staff service ... and much more. The survey is
globally respected for its total impartiality and independence, being regarded as the global benchmark of airport excellence and Quality ranking.
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Mr Christoph Blume, CEO of Düsseldorf International Airport
receives the Staff Service Excellence Award Europe |
"Introduced into our 2009 Survey for the first time, the Staff Service Excellence Award is greatly coveted by airports,
because it is a unique recognition of the hard work put in by their customer facing, front-line staff" said Edward Plaisted of Skytrax.
"Staff Service Excellence Awards are voted for by airport customers, and allow these users to have a
real impact in deciding which airport's front-line staff deserve special recognition. The Staff Service Excellence awards encompass all the potential service touchpoints through the airport experience - this might
be security or immigration procedures, service in a shop or food outlet, or staff cleaning the washrooms. These are all people related aspects of service, where in reality it costs
nothing extra for staff to be helpful, polite and friendly ... and yet as our survey results highlight, some airports deliver much higher standards than others in this area. In seeking to maximise customer satisfaction and
encourage passengers to want to use an airport again, the Quality of front line service is critical. It is the quality of service experience that has the greatest impact on post-travel assessment of an airport, and why we place such importance on this element" added Plaisted.
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1. DUSSELDORF INTERNATIONAL AIRPORT
With some 19 million passengers Düsseldorf International is the biggest airport in North Rhine-Westphalia and
the third largest in Germany. 70 airlines take off from here to 180 destinations worldwide. There are 18
million people living within a radius of 100 kilometres who know and value the airport not just for the wide
number of destinations on offer but also for its rich diversity. Düsseldorf International is more than "just"
an airport. The airport is also a colourful shopping world to enjoy, an attractive place to work and a very
modern business location.
2. ZURICH AIRPORT
Zurich Airport handled 22.9 million passengers in 2010. Zurich Airport railway station is located underneath
the terminal. There are trains to many parts of Switzerland. In 2003 Zurich Airport completed a major
expansion project including a new midfield terminal, and an automated underground train to move passengers
between the existing terminal complex and the new terminal. In November 2008, Unique Company announced a
complete renovation and rebuild of the old fingerdock 'B' structure.
3. COPENHAGEN AIRPORT
Copenhagen Airport is the main international airport serving Copenhagen, 8 kms south of Copenhagen city
centre. Copenhagen Airport handles 60 scheduled airlines and serves nearly 60,000 passengers per day - 21.5
million passengers passed through the facility in 2010, making it the busiest airport in the Nordic countries.
Copenhagen Airport has four terminals. The newest terminal is CPH Go is intended to be used by low-cost
airlines. Terminal 1 is used for all domestic flights. Terminals 2 and 3 handle international flights (both
Schengen and non-Schengen) and share a common airside passenger concourse as well as the arrivals section -
which houses customs and baggage claim and is physically located in Terminal 3.
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The World's Best Airports |
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Hong Kong International Airport was named the Worlds Best Airport by air
travellers across the globe. A favourite of travellers worldwide, Changi Airport Singapore was a close runner up ranking 2nd in 2011. Incheon International Airport, the winner in 2009 was
also in close contention, in 3rd place. Munich Airport ranked 4th in the world and won the
Best Airport Europe title. Beijing Capital Airport continued its improvement in the global ratings, also named
Best Airport China. Amsterdam Schiphol Airport was 6th,
winning Best Airport Western Europe. Zurich Airport ranked 7th, Auckland Airport was
Best Airport Australia/Pacific and 8th worldwide.
Kuala Lumpur ranked in 9th, winning the Best Immigration category. Copenhagen Airport enters the Top 10 ranking and named
Best Airport Northern Europe. |
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World Airport Awards honour airports that gained the highest passenger satisfaction ratings in the World Airport Survey
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Best Airport and Airport Hotel winners include |
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King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore
International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International
Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf
International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport,
Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport,
Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo
International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport,
Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver
International Airport, Zurich Airport |
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Airport of the Year
