|
AWARD WINNERS 2011 |
| Best Airports |
|
|
|
| Best Airport : by Region |
|
|
|
| Category Winners |
|
|
|
| Best Staff Service |
|
|
|
| Best Regional Airports |
|
|
|
| Best Airport Hotels |
|
|
|
|
|
Gold Coast Airport delivers the best Staff Service for Airports in Australia/Pacific |
|
|
|
|
|
Staff Service
Excellence Award |
|
Australia/Pacific |
|
|
|
|
1 |
Gold Coast Airport |
|
2 |
Christchurch International Airport |
|
3 |
Auckland International Airport |
|
|
|
|
 |
| |
|
|
|
|
The Respected Airport Awards |
|
The world’s largest, annual airport passenger satisfaction survey with 11 million air travellers from over 160 countries
participating. The survey evaluates customer experience across 39 different airport service and product factors. It analyses service
Quality for departure, arrival and transit, including terminal facilities, comfort and cleanliness, security and immigration services,
signage and directions, shopping and dining standards, staff service ... and much more. The survey is
globally respected for its total impartiality and independence, being regarded as the global benchmark of airport excellence and Quality ranking.
|
|
|
 |
"Introduced into our 2009 Survey for the first time, the Staff Service Excellence Award is greatly coveted by airports,
because it is a unique recognition of the hard work put in by their customer facing, front-line staff" said Edward Plaisted of Skytrax.
"Staff Service Excellence Awards are voted for by airport customers, and allow these users to have a
real impact in deciding which airport's front-line staff deserve special recognition. The Staff Service Excellence awards encompass all the potential service touchpoints through the airport experience - this might
be security or immigration procedures, service in a shop or food outlet, or staff cleaning the washrooms. These are all people related aspects of service, where in reality it costs
nothing extra for staff to be helpful, polite and friendly ... and yet as our survey results highlight, some airports deliver much higher standards than others in this area. In seeking to maximise customer satisfaction and
encourage passengers to want to use an airport again, the Quality of front line service is critical. It is the quality of service experience that has the greatest impact on post-travel assessment of an airport, and why we place such importance on this element" added Plaisted.
|
|
1. Gold Coast Airport
Gold Coast Airport at Coolangatta is Australia’s fastest growing airport and is the 5th busiest international
airport in Australia. Previously named Coolangatta Airport this is an Aboriginal word meaning “Place of Good
View”. Since it commenced flights in 1936, over the past 65 years Gold Coast Airport has undergone a major
transformation from being an emergency landing strip to an International Airport with over 5 million
passengers travelling to and from airports across Australia, New Zealand, Asia and beyond. In 1980
construction of the existing terminal complex began. The building was opened by the Deputy Prime Minister, the Rt Hon. Douglas Anthony and officially named the Eric Robinson Building. By 1981 passenger movements were
656,595 per year. Throughout this time, the Commonwealth Government owned and operated the airport. On the 1st
January 1988 ownership was taken over by The Federal Airport’s Corporation, a Government business enterprise.
Government policy changes saw the airport privatized on 29 May 1998 with Queensland Airports Limited (QAL)
being the successful tenderer and taking the role of Airport Leasing Company. In 1999, QAL changed the company
name to Gold Coast Airport Pty Ltd (GCAPL). Since then, Gold Coast Airport has continued to provide the Gold
Coast and Northern New South Wales with an exceptional level of customer service while recognising the key
role it plays in tourism and other business activities within this exciting holiday destination. Gold Coast
Airport is currently experiencing a new era of growth in both domestic and international airline services,
with passengers and businesses alike taking advantage of its unique location, services and facilities.
2. Christchurch International Airport
Christchurch International Airport is the main airport that serves Christchurch, New Zealand, located 12 kms
to the northwest of the city centre. The gateway for Christchurch and the South Island, Christchurch
International Airport is New Zealand’s second largest airport. 5,9 million passengers travelled in and out of
Christchurch International Airport from July 2008 30 June 2009. The last year Christchurch International
Airport has experienced consistent, record growth in international passenger volumes. Christchurch Airport is
currently undergoing an extensive expansion project. This began in 2006 when construction commenced on a new
multi-storey car park building which opened early 2007. In early 2009 work on the new terminal commenced. The
new terminal will replace the existing ageing domestic terminal and expand the facilities of the much newer
international terminal.
3. Auckland International Airport
Auckland International Airport is the major connection between the world and New Zealand, and is the largest
and busiest airport in New Zealand with over 13 million passengers a year. The airport is the fourth busiest
in Australasia after Sydney, Melbourne and Brisbane airports. Auckland Airport's main access is by road. Taxis
and shuttles are available at both terminals. A new international terminal, named after Jean Batten, was built
in 1977. The most recent substantial upgrade was in 2005, separating arriving and departing passengers. Over
70% of visitors enter or leave New Zealand via Auckland Airport, which handles over 13 million passengers a
year. More than 20 international airlines serve the airport, Australia/ Pacific regions 2nd busiest
International airport.
|
|
|
|
The World's Best Airports |
|
Hong Kong International Airport was named the Worlds Best Airport by air
travellers across the globe. A favourite of travellers worldwide, Changi Airport Singapore was a close runner up ranking 2nd in 2011. Incheon International Airport, the winner in 2009 was
also in close contention, in 3rd place. Munich Airport ranked 4th in the world and won the
Best Airport Europe title. Beijing Capital Airport continued its improvement in the global ratings, also named
Best Airport China. Amsterdam Schiphol Airport was 6th,
winning Best Airport Western Europe. Zurich Airport ranked 7th, Auckland Airport was
Best Airport Australia/Pacific and 8th worldwide.
Kuala Lumpur ranked in 9th, winning the Best Immigration category. Copenhagen Airport enters the Top 10 ranking and named
Best Airport Northern Europe. |
| |
|
World Airport Awards honour airports that gained the highest passenger satisfaction ratings in the World Airport Survey
|
|
|
Best Airport and Airport Hotel winners include |
|
|
|
King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore
International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International
Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf
International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport,
Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport,
Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo
International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport,
Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver
International Airport, Zurich Airport |
|
Airport of the Year
