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AWARD WINNERS 2011 |
| Best Airports |
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| Best Airport : by Region |
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| Category Winners |
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| Best Staff Service |
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| Best Regional Airports |
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| Best Airport Hotels |
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Incheon International Airport delivers the best Staff Service for Airports in Asia |
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Staff Service
Excellence Award |
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ASIA |
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1 |
Incheon International Airport |
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2 |
Kuala Lumpur International Airport |
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3 |
Singapore Changi Airport |
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The Respected Airport Awards |
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The world’s largest, annual airport passenger satisfaction survey with 11 million air travellers from over 160 countries
participating. The survey evaluates customer experience across 39 different airport service and product factors. It analyses service
Quality for departure, arrival and transit, including terminal facilities, comfort and cleanliness, security and immigration services,
signage and directions, shopping and dining standards, staff service ... and much more. The survey is
globally respected for its total impartiality and independence, being regarded as the global benchmark of airport excellence and Quality ranking.
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Mr Seong-Soo Kang, VP Facility Division, IIAC
receives the Staff Service Excellence Award
Asia |
"Introduced into our 2009 Survey for the first time, the Staff Service Excellence Award is greatly coveted by airports,
because it is a unique recognition of the hard work put in by their customer facing, front-line staff" said Edward Plaisted of Skytrax.
"Staff Service Excellence Awards are voted for by airport customers, and allow these users to have a
real impact in deciding which airport's front-line staff deserve special recognition. The Staff Service Excellence awards encompass all the potential service touchpoints through the airport experience - this might
be security or immigration procedures, service in a shop or food outlet, or staff cleaning the washrooms. These are all people related aspects of service, where in reality it costs
nothing extra for staff to be helpful, polite and friendly ... and yet as our survey results highlight, some airports deliver much higher standards than others in this area. In seeking to maximise customer satisfaction and
encourage passengers to want to use an airport again, the Quality of front line service is critical. It is the quality of service experience that has the greatest impact on post-travel assessment of an airport, and why we place such importance on this element" added Plaisted.
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1. INCHEON INTERNATIONAL AIRPORT
Incheon International Airport is the largest airport in South Korea, serving Seoul. It is one of the largest and busiest airports in the world. Since 2005 it has received the full
5-star ranking by Skytrax, a recognition shared only by Hong Kong International Airport and Singapore Changi Airport. The airport has a golf course, spa, private sleeping rooms, ice
skating rink, a casino, indoor gardens and a Museum of Korean Culture. The main passenger terminal (496,000 sq metres) is the largest airport terminal in area in South Korea, and the ninth largest passenger terminal in the world.
2. KUALA LUMPUR AIRPORT
Kuala Lumpur International Airport (KLIA) is one of Asia's major aviation hubs and is a destination in itself, located approximately 50 km from the capital city, Kuala
Lumpur. The Main Terminal Building area was designed using the concept of 'Airport in the forest, forest in the airport', in which it is surrounded by green space.
Kuala Lumpur International Airport is capable of handling 35 million passengers, it is one of the first Asia Pacific airports to become 100% BCBP (Bar Coded Boarding Pass) capable.
KLIA can be reached by the KLIA Express and the KLIA Transit train services. KLIA Express provides a non-stop express train service to the KL City Air Terminal - the non-stop trip between Kuala
Lumpur and KLIA is 57 kilometers and takes 28 minutes.
3. SINGAPORE CHANGI AIRPORT
Serving more than 100 international airlines flying to some 200 cities in 60 countries, Changi Airport handles about 5,400 arrivals and departures every week and over 42
million passengers a year (that's more than 7 times the size of Singapore's population). With over 40,000 square metres of commercial space, Changi Airport is also one of
Singapore's largest shopping locations.
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The World's Best Airports |
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Hong Kong International Airport was named the Worlds Best Airport by air
travellers across the globe. A favourite of travellers worldwide, Changi Airport Singapore was a close runner up ranking 2nd in 2011. Incheon International Airport, the winner in 2009 was
also in close contention, in 3rd place. Munich Airport ranked 4th in the world and won the
Best Airport Europe title. Beijing Capital Airport continued its improvement in the global ratings, also named
Best Airport China. Amsterdam Schiphol Airport was 6th,
winning Best Airport Western Europe. Zurich Airport ranked 7th, Auckland Airport was
Best Airport Australia/Pacific and 8th worldwide.
Kuala Lumpur ranked in 9th, winning the Best Immigration category. Copenhagen Airport enters the Top 10 ranking and named
Best Airport Northern Europe. |
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World Airport Awards honour airports that gained the highest passenger satisfaction ratings in the World Airport Survey
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Best Airport and Airport Hotel winners include |
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King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore
International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International
Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf
International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport,
Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport,
Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo
International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport,
Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver
International Airport, Zurich Airport |
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Airport of the Year
