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AWARD WINNERS 2011 |
| Best Airports |
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| Best Airport : by Region |
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| Category Winners |
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| Best Staff Service |
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| Best Regional Airports |
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| Best Airport Hotels |
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Cape Town International Airport delivers the best Staff Service for Airports in Africa |
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Staff Service
Excellence Award |
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AFRICA |
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1 |
Cape Town International Airport |
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2 |
Johannesburg OR Tambo Airport |
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3 |
Durban King Shaka Airport |
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The Respected Airport Awards |
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The world’s largest, annual airport passenger satisfaction survey with 11 million air travellers from over 160 countries
participating. The survey evaluates customer experience across 39 different airport service and product factors. It analyses service
Quality for departure, arrival and transit, including terminal facilities, comfort and cleanliness, security and immigration services,
signage and directions, shopping and dining standards, staff service ... and much more. The survey is
globally respected for its total impartiality and independence, being regarded as the global benchmark of airport excellence and Quality ranking.
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Ms Nina Malherbe, ACSA Head of Baggage Operations
receives the
Staff Service Excellence Award Africa |
"Introduced into our 2009 Survey for the first time, the Staff Service Excellence Award is greatly coveted by airports,
because it is a unique recognition of the hard work put in by their customer facing, front-line staff" said Edward Plaisted of Skytrax.
"Staff Service Excellence Awards are voted for by airport customers, and allow these users to have a
real impact in deciding which airport's front-line staff deserve special recognition. The Staff Service Excellence awards encompass all the potential service touchpoints through the airport experience - this might
be security or immigration procedures, service in a shop or food outlet, or staff cleaning the washrooms. These are all people related aspects of service, where in reality it costs
nothing extra for staff to be helpful, polite and friendly ... and yet as our survey results highlight, some airports deliver much higher standards than others in this area. In seeking to maximise customer satisfaction and
encourage passengers to want to use an airport again, the Quality of front line service is critical. It is the quality of service experience that has the greatest impact on post-travel assessment of an airport, and why we place such importance on this element" added Plaisted.
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1. Cape Town International Airport
Cape Town International Airport is Africa’s 3rd largest airport, located approximately 20 kms from the city
centre. It is also Africa’s premier tourist and VIP destination and has established a reputation as Africa’s
premier international award-winning airport, consistently performing among the best in the world for service
in its category. The terminal building has a split-level design, with departures located in the upper floors
and arrivals in the lower floors. All check-in takes place within the Central Terminal Building. The terminal
contains 10 air bridges, split between domestic and international usage. Retail within the terminal building
is located on the upper level above the departures level. The terminal also has a viewing deck, located on the
upper level.
2. OR Tambo International Airport, Johannesburg
OR Tambo International Airport (ORTIA) in Johannesburg is the air transport hub of Southern Africa, catering
for more than 17 million passengers each year. With more than 18,000 people employed by various companies at
ORTIA, the airport plays a vital role in the city's and Gauteng province's economy, and boasts an impressive
infrastructure that has expanded by thousands of square metres from its modest origins. In October 2006 the
country’s flagship airport was renamed as a tribute to one of the new South Africa’s most important founding
fathers. Oliver Reginald Tambo, fondly known as O.R. by his peers, is renowned in South Africa and abroad for
his significant contribution to the liberation of South Africa. He was president of the African National
Congress (ANC) for 30 years and spent much of this time in exile, mobilising international support for the ANC
and opposition to the apartheid movement. “There is no one more deserving of such an accolade than Mr Tambo
and ACSA is honoured that our flagship airport, our international gateway, has been chosen to bear his name as
a tribute to him,” says Monhla Hlahla, ACSA’s Managing Director.
3. King Shaka International Airport
King Shaka International Airport, also known as La Mercy Airport is the primary airport serving Durban, South
Africa. Located at La Mercy, approximately 35 kilometres (22 mi) north of the city centre of Durban, it opened
its doors to passengers on May 1, 2010. The airport is named after Shaka, leader of the Zulu nation in the
early 19th century.
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The World's Best Airports |
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Hong Kong International Airport was named the Worlds Best Airport by air
travellers across the globe. A favourite of travellers worldwide, Changi Airport Singapore was a close runner up ranking 2nd in 2011. Incheon International Airport, the winner in 2009 was
also in close contention, in 3rd place. Munich Airport ranked 4th in the world and won the
Best Airport Europe title. Beijing Capital Airport continued its improvement in the global ratings, also named
Best Airport China. Amsterdam Schiphol Airport was 6th,
winning Best Airport Western Europe. Zurich Airport ranked 7th, Auckland Airport was
Best Airport Australia/Pacific and 8th worldwide.
Kuala Lumpur ranked in 9th, winning the Best Immigration category. Copenhagen Airport enters the Top 10 ranking and named
Best Airport Northern Europe. |
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World Airport Awards honour airports that gained the highest passenger satisfaction ratings in the World Airport Survey
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Best Airport and Airport Hotel winners include |
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King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore
International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International
Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf
International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport,
Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport,
Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo
International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport,
Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver
International Airport, Zurich Airport |
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Airport of the Year
