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AWARD WINNERS 2011 |
| Best Airports |
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| Best Airport : by Region |
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| Category Winners |
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| Best Staff Service |
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| Best Regional Airports |
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| Best Airport Hotels |
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Taiwan Taoyuan International Airport has the World's Best Airport Security Processing |
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Best Airports 2011 |
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Best Airport Security Processing |
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Taiwan Taoyuan International Airport |
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Central Japan International Airport |
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3 |
Incheon International Airport |
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The Respected Airport Awards |
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The world’s largest, annual airport passenger satisfaction survey with 11 million air travellers from over 160 countries
participating. The survey evaluates customer experience across 39 different airport service and product factors. It analyses service
Quality for departure, arrival and transit, including terminal facilities, comfort and cleanliness, security and immigration services,
signage and directions, shopping and dining standards, staff service ... and much more. The survey is
globally respected for its total impartiality and independence, being regarded as the global benchmark of airport excellence and Quality ranking.
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Ms Chin-Ling Pi, Senior Specialist, CEO Office receives
the 2011 Best Airport Security Processing Award |
Taiwan Taoyuan Airport (better known to many as Taipei) scooped the award for Best Security Processing. "This is not just an honour to recognise the efficiency of
security processing, but recognises the high customer satisfaction levels here at TPE with the total organisation, and staff service attitudes across the security
screening process" said Edward Plaisted of Skytrax.
Taiwan Taoyuan International Airport beat 240 airports in 100 countries to win top place for Best Airport Security Processing at the World Airport Awards.
Taiwan Taoyuan International Airport climbed two notches in Skytrax World Airport Survey 2010 with what the airport official described as "attentive services."
"We treat passengers with care instead of suspicion, " said Yang Chyi-lin, deputy director of the Aviation Police Office.
Yang cited its lost and found policy as one example of his staff's approach to service. He said passengers lose about 300 items at security checkpoints each month.
But instead of waiting for the passenger to come back and claim the item, security officers will retrieve video footage of the checkpoint processing, go to the
departure counter and identify the person who lost the item, and find that person before he or she boards the plane.
"Our people have become so familiar with the procedure that they can almost locate the person within a few minutes without fail, " he said.
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1. Taiwan Taoyuan International Airport
Taiwan Taoyuan International Airport has two terminals connected by two people movers. A third terminal is planned, and a rapid transit system under construction
will link the terminals together underground. Terminal 1 is the original passenger terminal of the Taiwan Taoyuan International Airport and is currently undergoing
a $57.4 million renovation that is expected to be completed by 2011. Terminal 2 opened in 2000 and has 20 gates. The 318,000 sq metre facility is capable of
handling 17 million passengers per year.
2. Central Japan International Airport
Central Japan International is built on an artificial island in Ise Bay, Tokoname City in Aichi Prefecture 35 km (22 miles) south of Nagoya in central Japan. It is the main
international gateway for the Chūbu region of Japan. The main terminal is shaped like a "T," with three piers radiating from a central ticketing area. Centrair features the 4th Floor
Sky Town shopping center, accessible to the general public, with 61 shops and restaurants. organized into two "streets," Renga-dori and Chochin-yokocho. The Chochin-yokocho shops are
individually themed to have an authentic Japanese look.
3. Incheon International Airport
Incheon International Airport is the largest airport in South Korea, serving Seoul. It is one of the largest and busiest airports in the world. Since 2005 it has received the full
5-star ranking by Skytrax, a recognition shared only by Hong Kong International Airport and Singapore Changi Airport. The airport has a golf course, spa, private sleeping rooms, ice
skating rink, a casino, indoor gardens and a Museum of Korean Culture. The main passenger terminal (496,000 sq metres) is the largest airport terminal in area in South Korea, and the ninth largest passenger terminal in the world.
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The World's Best Airports |
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Hong Kong International Airport was named the Worlds Best Airport by air
travellers across the globe. A favourite of travellers worldwide, Changi Airport Singapore was a close runner up ranking 2nd in 2011. Incheon International Airport, the winner in 2009 was
also in close contention, in 3rd place. Munich Airport ranked 4th in the world and won the
Best Airport Europe title. Beijing Capital Airport continued its improvement in the global ratings, also named
Best Airport China. Amsterdam Schiphol Airport was 6th,
winning Best Airport Western Europe. Zurich Airport ranked 7th, Auckland Airport was
Best Airport Australia/Pacific and 8th worldwide.
Kuala Lumpur ranked in 9th, winning the Best Immigration category. Copenhagen Airport enters the Top 10 ranking and named
Best Airport Northern Europe. |
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World Airport Awards honour airports that gained the highest passenger satisfaction ratings in the World Airport Survey
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Best Airport and Airport Hotel winners include |
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King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore
International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International
Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf
International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport,
Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport,
Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo
International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport,
Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver
International Airport, Zurich Airport |
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Airport of the Year
