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AWARD WINNERS 2011 |
| Best Airports |
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| Best Airport : by Region |
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| Category Winners |
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| Best Staff Service |
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| Best Regional Airports |
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| Best Airport Hotels |
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Guayaquil Airport is the Best Regional Airport in South America |
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Best Regional Airports 2011 |
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SOUTH AMERICA |
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Guayaquil Airport |
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2 |
Rio de Janeiro Airport |
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3 |
Caracas Airport |
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The Respected Airport Awards |
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The world’s largest, annual airport passenger satisfaction survey with 11 million air travellers from over 160 countries
participating. The survey evaluates customer experience across 39 different airport service and product factors. It analyses service
Quality for departure, arrival and transit, including terminal facilities, comfort and cleanliness, security and immigration services,
signage and directions, shopping and dining standards, staff service ... and much more. The survey is
globally respected for its total impartiality and independence, being regarded as the global benchmark of airport excellence and Quality ranking.
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Mr Javier Ferrari (right), Technical Manager TAGSA receives
the Best Regional Airport South America award |
Best Regional Airport Awards recognises airports (sometimes smaller airports) that are delivering the highest levels of service and customer satisfaction. The definition of a regional airport is variable around the world, but for the survey results, a regional airport is normally not a capital city airport, and is not a major hub serving long haul intercontinental routes.
Many regional airports covered in the survey handle a substantial number of passengers, but concentrate primarily on short to medium haul routes.
Guayaquil Airport has been named Best Regional Airport in South America at the 2011 World Airport Awards. The passenger survey asked
customers to rate the quality of service and airport facilities across 39 key performance indicators. In 2nd place is
Rio de Janeiro Airport, ahead of Caracas Airport in 3rd.
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1. GUAYAQUIL AIRPORT
The airport is located 5 km north of Guayaquil's centre, known as José Joaquín de Olmedo International Airport. The airport was named after
José Joaquín de Olmedo, a notable Ecuadorian poet, first mayor of the city of Guayaquil and former president of Ecuador. It was formerly known as Simón Bolívar International Airport.
The airport, which has the newest terminal in Ecuador, was renamed after José Joaquín de Olmedo in 2006, in preparation for the inauguration of the
new 50,000 sq. meter national and international terminal on 27 July 2006. Although there was an inaugural flight in July 2006, most airlines did not
operate completely from the new terminal 13 August 2006. After that date, the old terminal was closed and it was later turned into a convention center.
2. RIO DE JANEIRO AIRPORT
The main gateway to Brazil is Galeão Antonio Carlos airport, located 20 km north of Rio, on Governor's Island
in Guanabara Bay. There are two terminals at the airport, Terminal 1 and Terminal 2. The two terminals are not
far apart and are connected by a travelator. For dining and snacking, several restaurants are available in
Terminal 1 and numerous restaurants and cafés are also located in Terminal 2's central commercial area.
3. CARACAS AIRPORT
Caracas Simon Bolivar Airport is located in Maiquetia, 20 kilometers from Caracas. It is a modern airport,
with all the facilities that you would expect in an international airport. It has three terminals:
International, Domestic and Auxiliary. From Maiquetía you can fly to the main cities in Venezuela, and in
South America, Central America and North America. There are also several daily non-stop flights to Europe
(Lisbon, Madrid, Paris, Rome, Frankfurt)
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The World's Best Airports |
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Hong Kong International Airport was named the Worlds Best Airport by air
travellers across the globe. A favourite of travellers worldwide, Changi Airport Singapore was a close runner up ranking 2nd in 2011. Incheon International Airport, the winner in 2009 was
also in close contention, in 3rd place. Munich Airport ranked 4th in the world and won the
Best Airport Europe title. Beijing Capital Airport continued its improvement in the global ratings, also named
Best Airport China. Amsterdam Schiphol Airport was 6th,
winning Best Airport Western Europe. Zurich Airport ranked 7th, Auckland Airport was
Best Airport Australia/Pacific and 8th worldwide.
Kuala Lumpur ranked in 9th, winning the Best Immigration category. Copenhagen Airport enters the Top 10 ranking and named
Best Airport Northern Europe. |
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World Airport Awards honour airports that gained the highest passenger satisfaction ratings in the World Airport Survey
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Best Airport and Airport Hotel winners include |
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King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore
International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International
Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf
International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport,
Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport,
Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo
International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport,
Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver
International Airport, Zurich Airport |
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Airport of the Year
