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AWARD WINNERS 2011 |
| Best Airports |
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| Best Airport : by Region |
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| Category Winners |
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| Best Staff Service |
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| Best Regional Airports |
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| Best Airport Hotels |
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Cincinnati/Northern Kentucky Int'l Airport is the Best Regional Airport in North America |
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Best Regional Airports 2011 |
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NORTH AMERICA |
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1 |
Cincinnati/Northern Kentucky International Airport |
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2 |
Denver International Airport |
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3 |
San Francisco International Airport |
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The Respected Airport Awards |
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The world’s largest, annual airport passenger satisfaction survey with 11 million air travellers from over 160 countries
participating. The survey evaluates customer experience across 39 different airport service and product factors. It analyses service
Quality for departure, arrival and transit, including terminal facilities, comfort and cleanliness, security and immigration services,
signage and directions, shopping and dining standards, staff service ... and much more. The survey is
globally respected for its total impartiality and independence, being regarded as the global benchmark of airport excellence and Quality ranking.
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John C. Mok, Chief Executive Officer, CVG Airport
accepts the Best Regional Airport award |
Best Regional Airport Awards recognises airports (sometimes smaller airports) that are delivering the highest levels of service and customer satisfaction. The definition of a regional airport is variable around the world, but for the survey results, a regional airport is normally not a capital city airport, and is not a major hub serving long haul intercontinental routes.
Many regional airports covered in the survey handle a substantial number of passengers, but concentrate primarily on short to medium haul routes.
Cincinnati/Northern Kentucky International Airport has been named Best Regional Airport in North America
at the 2011 World Airport Awards. The passenger survey asked customers to rate the quality of service and airport facilities across 39 key performance indicators. In 2nd place is
Denver International Airport, ahead of San Francisco International Airport in 3rd.
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1.
CINCINNATI / NORTHERN KENTUCKY INTERNATIONAL AIRPORT
Officially known as Cincinnati/Northern Kentucky International Airport, Cincinnati Airport serves the Greater
Cincinnati area, with more than 10 million passengers using the airport each year. Downtown Cincinnati is 13
miles north-east of the airport, a 25-minute trip by airport shuttle. The airport has three terminals, though
only two are in use. Terminal 3 is served by Delta and its regional affiliates. All international arrivals
except, U.S. border pre-clearance are processed in the Mezzanine Level of Concourse B. Concourse B in Terminal
3 is well-known for its open spaces, high ceilings, large windows with views of the airfield, and natural
lighting during the day.
2. DENVER
INTERNATIONAL AIRPORT
Denver airport's distinctive white tensile fiberglass roof is aesthetically designed to be reminiscent of the
snow-capped Rocky Mountains in winter. Denver International Airport is also known for a pedestrian bridge
connecting the terminal to Concourse A that allows travellers to view planes taxiing directly underneath and
provides sweeping views of the Rocky Mountains to the West and the high plains to the East.
3. SAN FRANCISCO AIRPORT
San Francisco International Airport is a major international airport located 21 km south of downtown San Francisco. The airport is composed
of four terminals and seven concourses arranged in a ring. Terminal 1 and Terminal 3 handle domestic flights. The International Terminal handles
international flights and some domestic flights. Terminal 2 is undergoing renovations, which will be completed in 2011. SFO's international terminal
opened in December 2000 to replace International Departures from Terminal 2. It is the largest international terminal in North America.
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The World's Best Airports |
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Hong Kong International Airport was named the Worlds Best Airport by air
travellers across the globe. A favourite of travellers worldwide, Changi Airport Singapore was a close runner up ranking 2nd in 2011. Incheon International Airport, the winner in 2009 was
also in close contention, in 3rd place. Munich Airport ranked 4th in the world and won the
Best Airport Europe title. Beijing Capital Airport continued its improvement in the global ratings, also named
Best Airport China. Amsterdam Schiphol Airport was 6th,
winning Best Airport Western Europe. Zurich Airport ranked 7th, Auckland Airport was
Best Airport Australia/Pacific and 8th worldwide.
Kuala Lumpur ranked in 9th, winning the Best Immigration category. Copenhagen Airport enters the Top 10 ranking and named
Best Airport Northern Europe. |
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World Airport Awards honour airports that gained the highest passenger satisfaction ratings in the World Airport Survey
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Best Airport and Airport Hotel winners include |
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King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore
International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International
Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf
International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport,
Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport,
Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo
International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport,
Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver
International Airport, Zurich Airport |
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Airport of the Year
