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AWARD WINNERS 2011 |
| Best Airports |
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| Best Airport : by Region |
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| Category Winners |
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| Best Staff Service |
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| Best Regional Airports |
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| Best Airport Hotels |
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Hamburg Airport is the Best Regional Airport in Europe |
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Best Regional Airports 2011 |
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EUROPE |
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Hamburg Airport |
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2 |
Düsseldorf Airport |
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3 |
Porto Airport |
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The Respected Airport Awards |
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The world’s largest, annual airport passenger satisfaction survey with 11 million air travellers from over 160 countries
participating. The survey evaluates customer experience across 39 different airport service and product factors. It analyses service
Quality for departure, arrival and transit, including terminal facilities, comfort and cleanliness, security and immigration services,
signage and directions, shopping and dining standards, staff service ... and much more. The survey is
globally respected for its total impartiality and independence, being regarded as the global benchmark of airport excellence and Quality ranking.
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Maren Immelmann, Head of Passenger Services, Hamburg Airport
receives the 2011 Best Regional Airport
Europe Award |
Best Regional Airport Awards recognises airports (sometimes smaller airports) that are delivering the highest levels of service and customer satisfaction. The definition of a regional airport is variable around the world, but for the survey results, a regional airport is normally not a capital city airport, and is not a major hub serving long haul intercontinental routes.
Many regional airports covered in the survey handle a substantial number of passengers, but concentrate primarily on short to medium haul routes.
Best Regional Airport in Europe was a closely contested category in this year's awards with the top-2 airports being just 1 place apart in the overall rankings. It was a double celebration for Germany with Hamburg Airport clinching the top spot and Dusseldorf Airport coming in 2nd. Porto Airport reached 3rd place having
moved up this years rankings. "The overall efficiency of Hamburg Airport proved to be a key reason for its success in this years awards. Key to this was some high
standards of staff service which clearly influenced the passengers in this category"
said Edward Plaisted of Skytrax.
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1. Hamburg Airport
Fast, beautiful, modern. Thanks to the New Hamburg Airport flying from Hamburg will be even more convenient and easy. The New Hamburg Airport
includes the new Airport Plaza, framed by the two state-of-the-art passenger terminals; a dynamic parking guidance system; wide access roads;
additional parking spaces as well as a connection to the S-Bahn rapid transport system and the deluxe hotel within walking distance of the terminals.
2. Düsseldorf Airport
With some 19 million passengers Düsseldorf International is the biggest airport in North Rhine-Westphalia and the third largest in Germany. 70 airlines
take off from here to 180 destinations worldwide. There are 18 million people living within a radius of 100 kilometres who know and
value the airport not just for the wide number of destinations on offer but also for its rich diversity. Düsseldorf International is more than just an
airport. The airport is also a colourful shopping world to enjoy, an attractive place to work and a very modern business location .
3. Porto Airport
Strategically situated approximately six miles northwest from Porto’s downtown area in northern Portugal, Porto Airport is a single-terminal facility
serviced by a number of main airlines that cover domestic as well as major worldwide destinations. The airport’s single terminal houses three lounges and
is well-equipped with a range of modern facilities for flight passengers. Porto Airport services around four million passengers annually.
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The World's Best Airports |
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Hong Kong International Airport was named the Worlds Best Airport by air
travellers across the globe. A favourite of travellers worldwide, Changi Airport Singapore was a close runner up ranking 2nd in 2011. Incheon International Airport, the winner in 2009 was
also in close contention, in 3rd place. Munich Airport ranked 4th in the world and won the
Best Airport Europe title. Beijing Capital Airport continued its improvement in the global ratings, also named
Best Airport China. Amsterdam Schiphol Airport was 6th,
winning Best Airport Western Europe. Zurich Airport ranked 7th, Auckland Airport was
Best Airport Australia/Pacific and 8th worldwide.
Kuala Lumpur ranked in 9th, winning the Best Immigration category. Copenhagen Airport enters the Top 10 ranking and named
Best Airport Northern Europe. |
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World Airport Awards honour airports that gained the highest passenger satisfaction ratings in the World Airport Survey
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Best Airport and Airport Hotel winners include |
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King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore
International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International
Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf
International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport,
Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport,
Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo
International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport,
Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver
International Airport, Zurich Airport |
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Airport of the Year
