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AWARD WINNERS 2011 |
| Best Airports |
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| Best Airport : by Region |
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| Category Winners |
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| Best Staff Service |
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| Best Regional Airports |
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| Best Airport Hotels |
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King Shaka International Airport is the Best Regional Airport in Africa |
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Best Regional Airports 2011 |
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AFRICA |
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King Shaka International Airport |
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2 |
Marrakech Menara Airport |
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3 |
Sharm El Sheikh Airport |
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The Respected Airport Awards |
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The world’s largest, annual airport passenger satisfaction survey with 11 million air travellers from over 160 countries
participating. The survey evaluates customer experience across 39 different airport service and product factors. It analyses service
Quality for departure, arrival and transit, including terminal facilities, comfort and cleanliness, security and immigration services,
signage and directions, shopping and dining standards, staff service ... and much more. The survey is
globally respected for its total impartiality and independence, being regarded as the global benchmark of airport excellence and Quality ranking.
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Ms Nina Malherbe, ACSA Head of Baggage Operations
receives the 2011 Best Regional Airport Africa Award |
Best Regional Airport Awards recognises airports (sometimes smaller airports) that are delivering the highest levels of service and customer satisfaction. The definition of a regional airport is variable around the world, but for the survey results, a regional airport is normally not a capital city airport, and is not a major hub serving long haul intercontinental routes.
Many regional airports covered in the survey handle a substantial number of passengers, but concentrate primarily on short to medium haul routes.
King Shaka International Airport in Durban, South Africa was top in the Regional Airport category for Africa, winning by quite a considerable margin.
This new airport was opened in time for last years World Cup.
"King Shaka Airport proved to be popular with voters for its modern facilities and friendly
staff service and passengers clearly appreciate this comfortable travelling environment judging by the number of votes this airport received" said Skytrax. Marrakech Menara airport in Morroco was in 2nd place and Sharm El Sheikh in Egypt coming in 3rd.
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1. King Shaka
International Airport
King Shaka International Airport, also known as La Mercy Airport is the primary
airport serving Durban, South Africa. Located at La Mercy, approximately 35
kilometres (22 mi) north of the city centre of Durban, it opened its doors to
passengers on May 1, 2010. The airport is named after Shaka, leader of the Zulu
nation in the early 19th century.
2. Marrakech
Menara Airport
Marrakech-Menara Airport serves Marrakech in Morocco. It is an international
airport that receives domestic, European and flights from other Arabic nations.
It has 2 terminals and is designed to handle 2,500,000 passengers per year.
3. Sharm El
Sheikh Airport
Sharm el-Sheikh International Airport, formerly known as Ophira International
Airport, is located in Sharm el- Sheikh, Egypt. In 2009, the airport served
7,430,940 passengers and is the second busiest airport in Egypt. The airport is
located 18km (11 miles) northeast of Sharm El Sheikh.
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The World's Best Airports |
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Hong Kong International Airport was named the Worlds Best Airport by air
travellers across the globe. A favourite of travellers worldwide, Changi Airport Singapore was a close runner up ranking 2nd in 2011. Incheon International Airport, the winner in 2009 was
also in close contention, in 3rd place. Munich Airport ranked 4th in the world and won the
Best Airport Europe title. Beijing Capital Airport continued its improvement in the global ratings, also named
Best Airport China. Amsterdam Schiphol Airport was 6th,
winning Best Airport Western Europe. Zurich Airport ranked 7th, Auckland Airport was
Best Airport Australia/Pacific and 8th worldwide.
Kuala Lumpur ranked in 9th, winning the Best Immigration category. Copenhagen Airport enters the Top 10 ranking and named
Best Airport Northern Europe. |
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World Airport Awards honour airports that gained the highest passenger satisfaction ratings in the World Airport Survey
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Best Airport and Airport Hotel winners include |
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King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore
International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International
Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf
International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport,
Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport,
Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo
International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport,
Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver
International Airport, Zurich Airport |
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Airport of the Year
