World Airport Awards
World Airport Awards

The most prestigious accolades for the world airport industry. Travellers from over 160 countries take part in the world’s largest, annual airport passenger satisfaction survey, to decide award winners. The World Airport Awards™ are the global benchmark of airport excellence and Quality ranking.



AWARD WINNERS 2011
Best Airports
Airport of the Year Most Improved Airport Best Low-Cost Airport Best Premium Service
Best Airport : by Region
Africa Asia Australia/Pacific China Europe India Middle East Central America North America South America Northern Europe Central Europe Southern Europe Western Europe Eastern Europe
Category Winners
Airport Shopping Security Processing Immigration Service International Transit Terminal Cleanliness Airport Washrooms Leisure Amenities Airport Dining Baggage Delivery
Best Staff Service
Africa Asia Australia/Pacific Europe Middle East Central America North America South America
Best Regional Airports
Africa Asia Australia/Pacific China Europe North America South America
Best Airport Hotels
Best in the World Best in Africa Best in Asia Best in Australia/Pacific Best in China Best in Europe Best in Middle East Best in North America Best in South America

Follow SKYTRAX on Facebook





AWARDS ARCHIVE

2010 Airport Awards
2009 Airport Awards
World Airline Awards




Qatar Airways Premium Terminal at Doha Int'l Airport named Best Premium Service Airport


World's Best Airports 2011

Best Premium Service Airport

   

1

Qatar Airways : Doha International Airport

2

Lufthansa : First Class Terminal Frankfurt Airport

3

Etihad Airways : Check-In Abu Dhabi Airport

   

The Respected Airport Awards

The world’s largest, annual airport passenger satisfaction survey with 11 million air travellers from over 160 countries participating. The survey evaluates customer experience across 39 different airport service and product factors. It analyses service Quality for departure, arrival and transit, including terminal facilities, comfort and cleanliness, security and immigration services, signage and directions, shopping and dining standards, staff service ... and much more. The survey is globally respected for its total impartiality and independence, being regarded as the global benchmark of airport excellence and Quality ranking.

 

Mr Patrick Muller, EVP Doha International Airport
receives the 2011 Award



The passenger survey asked customers to rate the quality of service and airport facilities across 39 key performance indicators.  



The SKYTRAX Guarantee



1. Qatar Airways Premium Terminal : Doha International Airport


With the world's first dedicated passenger terminal for First and Business Class passengers, built at a cost of almost US$100 million at Doha International Airport, Qatar Airways’ Premium Terminal has become an industry leader. Built in just nine months, the 10,000 sqm Premium Terminal with its expansive wide ranging serene water features offers facilities ranging from exclusive concierge-style seated check-in, duty-free shopping, conference rooms, nursery and play area to spa treatment rooms, saunas, jacuzzis and fine dining restaurants. The Premium Terminal, opened in November 2006, and in 2009, facilities were expanded to offer around 80 per cent more seating space in the Business Class section of the Premium Terminal. The innovative Premium Terminal facilities are designed to provide Qatar Airways most loyal customers with the best levels of comfort and hospitality prior to catching their flight. Open round-the-clock, 24-hours-a-day, seven days a week, the Premium Terminal is seen as a benchmark in the region and the rest of the world. From the moment passengers step into the Premium Terminal, where they will be met by a concierge, passengers are able to enjoy a hassle-free and memorable experience. They can relax unwind and shop before catching their flight to any one of the award-winning airline’s numerous destinations worldwide. More than 150 specially-trained staff from the hospitality industry around the world have been recruited to work in the new facility.



2. Lufthansa : First Class Terminal Frankfurt Airport

 

The special First Class Service starts right away when you arrive at the First Class Terminal Frankfurt. The parking of your car or the return of your rental car will be done for you by Sixt Valet Service - and make sure that your baggage is forwarded. A Personal Assistant awaits in the foyer and will be at your service from now on. He or she will check in for you and escort you through the subsequent security check, which is handled discreetly, fast and without waiting time. Your personal assistant will also handle all necessary formalities for you should you be flying to destinations abroad whilst you may already savour and enjoy the many advantages of the Lounge Area inside the First Class Terminal. There are numerous other amenities in the Lounge Area, besides the high class restaurant area, for you to enjoy. During your stay in the lounge you can rest in separate day rooms, freshen up in the bathroom area or make use of the privacy in the office units to work. Just as exclusive and personal as your stay at the First Class Terminal Frankfurt was, will be your way to the aircraft. A chauffeur in a Mercedes S-Class or a Porsche Panamera already awaits you when you leave the First Class Terminal. He will take you directly to your aircraft, ready for takeoff.



3. Etihad Airways : Check-In Abu Dhabi Airport

 

Pearl Business & Diamond First. Step out of your Etihad Chauffeur limousine, breeze through your own check-in, and in only a few strides you’re in our outstanding lounges. Check-in resembles a five-star hotel lobby, with luxurious leather couches, warm intimate lighting, concierge services and porters. Pass quickly through exclusive security and passport control into our own boutique duty-free shopping mall.



The World's Best Airports

Hong Kong International Airport was named the Worlds Best Airport by air travellers across the globe. A favourite of travellers worldwide, Changi Airport Singapore was a close runner up ranking 2nd in 2011. Incheon International Airport, the winner in 2009 was also in close contention, in 3rd place. Munich Airport ranked 4th in the world and won the Best Airport Europe title. Beijing Capital Airport continued its improvement in the global ratings, also named Best Airport China. Amsterdam Schiphol Airport was 6th, winning Best Airport Western Europe. Zurich Airport ranked 7th, Auckland Airport was Best Airport Australia/Pacific and 8th worldwide. Kuala Lumpur ranked in 9th, winning the Best Immigration category. Copenhagen Airport enters the Top 10 ranking and named Best Airport Northern Europe.

 

World Airport Awards honour airports that gained the highest passenger satisfaction ratings in the World Airport Survey




Best Airport and Airport Hotel winners include

King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport, Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport, Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport, Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver International Airport, Zurich Airport








|  Home  |  Passengers Choice Awards  |  The Awards Promise  |  Contact Us  |  Survey Methodology  |  Airport Star Ranking™  |  Site Map  |

© 1989-2012  Copyright Skytrax    -   The World Airport Awards™