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AWARD WINNERS 2011 |
| Best Airports |
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| Best Airport : by Region |
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| Category Winners |
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| Best Staff Service |
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| Best Regional Airports |
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| Best Airport Hotels |
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Kuala Lumpur International Airport has the World's Best Airport Immigration Service |
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Best Airports 2011 |
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Best Airport Immigration Service |
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Kuala Lumpur International Airport |
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2 |
Incheon International Airport |
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3 |
Beijing Capital International Airport |
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The Respected Airport Awards |
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The world’s largest, annual airport passenger satisfaction survey with 11 million air travellers from over 160 countries
participating. The survey evaluates customer experience across 39 different airport service and product factors. It analyses service
Quality for departure, arrival and transit, including terminal facilities, comfort and cleanliness, security and immigration services,
signage and directions, shopping and dining standards, staff service ... and much more. The survey is
globally respected for its total impartiality and independence, being regarded as the global benchmark of airport excellence and Quality ranking.
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Mr Suhaimi Mubin, General Manager, KLIA receives
the 2011 Best Airport Immigration Service Award |
Kuala Lumpur International Airport (KLIA) maintained its place in the worlds top 10 airports with a 9th place finish, and
by winning the Best Immigration Service category.
"Another repeat win from the 2010, KLIA continues to maintain a high level of staff service for immigration formalities" said Edward Plaisted of Skytrax.
"From the feedback we received this is not only in terms of overall service efficiency, but also the quality and courtesy of the individual staff members" he added.
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1. KLIA - Kuala
Lumpur International International Airport
Kuala Lumpur International Airport (KLIA) is one of Asia's major aviation hubs and is a destination in itself, located approximately 50 km from the capital city, Kuala
Lumpur. The Main Terminal Building area was designed using the concept of 'Airport in the forest, forest in the airport', in which it is surrounded by green space.
Kuala Lumpur International Airport is capable of handling 35 million passengers, it is one of the first Asia Pacific airports to become 100% BCBP (Bar Coded Boarding Pass) capable.
KLIA can be reached by the KLIA Express and the KLIA Transit train services. KLIA Express provides a non-stop express train service to the KL City Air Terminal - the non-stop trip between Kuala
Lumpur and KLIA is 57 kilometers and takes 28 minutes
2. Incheon International Airport
Incheon International Airport is the largest airport in South Korea, serving Seoul. It is one of the largest and busiest airports in the world. Since 2005 it has received the full
5-star ranking by Skytrax, a recognition shared only by Hong Kong International Airport and Singapore Changi Airport. The airport has a golf course, spa, private sleeping rooms, ice
skating rink, a casino, indoor gardens and a Museum of Korean Culture. The main passenger terminal (496,000 sq metres) is the largest airport terminal in area in South Korea, and the ninth largest passenger terminal in the world.
3. Beijing Capital International Airport
Beijing Capital International Airport is located 20 miles northeast of Beijing's city centre. The newest Terminal 3 building is the 2nd largest airport terminal in the
world, and the third largest building in the world by area. Beijing Capital has rapidly climbed the rankings of the world's busiest airports by 2009 it had become the
busiest airport in Asia and is now the 2nd busiest airport in the world in terms of passenger traffic (73,891,801 passengers in 2010).
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The World's Best Airports |
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Hong Kong International Airport was named the Worlds Best Airport by air
travellers across the globe. A favourite of travellers worldwide, Changi Airport Singapore was a close runner up ranking 2nd in 2011. Incheon International Airport, the winner in 2009 was
also in close contention, in 3rd place. Munich Airport ranked 4th in the world and won the
Best Airport Europe title. Beijing Capital Airport continued its improvement in the global ratings, also named
Best Airport China. Amsterdam Schiphol Airport was 6th,
winning Best Airport Western Europe. Zurich Airport ranked 7th, Auckland Airport was
Best Airport Australia/Pacific and 8th worldwide.
Kuala Lumpur ranked in 9th, winning the Best Immigration category. Copenhagen Airport enters the Top 10 ranking and named
Best Airport Northern Europe. |
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World Airport Awards honour airports that gained the highest passenger satisfaction ratings in the World Airport Survey
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Best Airport and Airport Hotel winners include |
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King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore
International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International
Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf
International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport,
Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport,
Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo
International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport,
Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver
International Airport, Zurich Airport |
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Airport of the Year
