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The most prestigious accolades for the world airport industry. Travellers from over 160 countries take part in the world’s largest, annual airport passenger satisfaction survey, to decide award winners. The World Airport Awards are the global benchmark of airport excellence and Quality ranking.


AWARD WINNERS 2012
Best Airports
Airport of the Year Best Airport Terminal Most Improved Airport Best Low-Cost Airport Best Premium Service
Best Airport : by Region
Africa Asia Australia/Pacific China Europe India Middle East Central America North America South America Northern Europe Central Europe Southern Europe Western Europe Eastern Europe
Category Winners
Airport Shopping Security Processing Immigration Service International Transit Terminal Cleanliness Leisure Amenities Airport Dining Baggage Delivery
Best Staff Service
Africa Asia Australia/Pacific Europe Middle East Central America North America South America
Best Regional Airports
Africa Asia Australia/Pacific China Europe North America South America
Best Airport Hotels
Best in the World Best in Africa Best in Asia Best in Australia/Pacific Best in China Best in Europe Best in Middle East Best in North America Best in South America

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AWARDS ARCHIVE

2011 Airport Awards
2010 Airport Awards
2009 Airport Awards
World Airline Awards







Regal Airport Hotel Hong Kong is named the World's Best Airport Hotel for 2011


Best Airport Hotels 2011

1

Regal Airport Hotel Hong Kong (HKG)

2

Crowne Plaza Changi Airport (SIN)

3

Sofitel London Heathrow (LHR)

4

Kempinski Hotel Airport Munich (MUC)

5

Fairmont Vancouver Airport (YVR)

6

Langham Place Beijing Capital Airport (PEK)

7

Pan Pacific Kuala Lumpur Airport (KUL)

8

Hyatt Regency Incheon (ICN)

9

Stamford Plaza Sydney Airport Hotel (SYD)

10

Novotel Suvarnabhumi Airport Bangkok (BKK)

WORLD'S BEST AIRPORT HOTELS

SKYTRAX Best Airport Hotel Awards are based on results from over 860,000 hotel guests that completed the hotel survey questionnaire, covering more than 194 airport hotels worldwide.

Hotel guests were asked to nominate their favourite airport hotel based on criteria including comfort and cleanliness of rooms, standard of food and beverage outlets and the quality of staff service. The location and ease of transfer between terminal and hotel was also an important element of customer satisfaction.

 

Mr Jan Kirstein, General Manager of the Regal Airport
Hotel receives the 2011 Award



The World's Best Airport Hotels category recognises the best airport hotels across the globe. This is a popular customer survey, with over 860,000 travellers participating. Hotel guests were asked to nominate their favourite airport hotel based on wide ranging criteria - including comfort and cleanliness of rooms, standard of food and beverage outlets and hotel staff service Quality. The location and ease of transfer between terminal and hotel proved an important item of customer satisfaction.



The Trusted Airport Survey



Regal Airport Hotel Hong Kong scooped the top honour, not only being named Best Airport Hotel Asia but also taking the title as Worlds Best Airport Hotel. "The location of Regal Airport Hotel clearly appeals to customers, but we also found that the very comprehensive facilities provided at this hotel was the surprise factor for many travellers. Whilst on the doorstep of one of the worlds largest airports, the Regal Airport Hotel is able to deliver a level of service and luxury that makes it truly stand out" said Edward Plaisted of Skytrax.

The Crowne Plaza Changi Airport was a close runner up in 2nd position and again scored very highly for its location adjacent to the terminal building. Spotlessly clean and comfortable bedrooms combined with the tropical style design led many guests to comment that the ambiance made them forget that they were actually staying at an airport hotel.

Sofitel London Heathrow ranked 3rd in the world and took the title as Best Airport Hotel in Europe. One of the most recent additions to the airport hotel market, Sofitel Heathrow which is connected to Terminal 5 lived up to its 5-star rating in terms of guest satisfaction. "This is another example where an airport hotel is delivering a top quality 5-star service that one could expect in a downtown or resort location" said Edward Plaisted of Skytrax.

Ranked 2nd Best Airport Hotel in Europe and 4th in the world, Kempinski Hotel Munich Airport proved to be one of the star performers, clean and comfortable rooms, a 2-minute walk from the terminal combined with high ratings for food and beverage facilities and friendly staff service, made this hotel stand out amongst many of its European rivals.

Taking 5th place worldwide, the Fairmont Vancouver Airport was also named Best Airport Hotel in North America, ahead of Grand Hyatt Dallas/Fort Worth in 2nd and Westin Detroit Metropolitan coming 3rd "The Fairmont drew a wide level of support across many nationalities in securing this award" said Edward Plaisted of Skytrax. "Location is clearly a major attraction of the Fairmont, but underlying their success were some very high guest ratings for the comfort and ambiance of the facilities, combined with excellent levels of staff hospitality" said Edward Plaisted of Skytrax.

Another exciting newcomer to the world of airport hotels proved to be Langham Place at Beijing Airport, which ranks 6th in the world, and named the Best Airport Hotel in China. Langham Place may not be known as a global brand, but have set their mark at delivering true five star luxury to weary travellers, be they business or leisure, with the rooms, other hotel facilities and staff service all receiving strong recommendation from guests.

Stamford Plaza Sydney Airport is the Best Airport Hotel in the Australia/Pacific region and also ranked 9th best in the world. This hotel located opposite the domestic terminal stands out as a luxury facility for both business and leisure travellers. This hotel was particularly commended by guests for the excellent standard of health and fitness facilities, and the easy links to the CBD via the shuttle service.

Intercontinental OR Tambo is the Best Airport Hotel in Africa according to the Skytrax survey results, with the nearby Garden Court JNB taking 2nd place in this category. "Intercontinental proved a favourite with customers due to its location opposite the main airport terminal, whilst delivering luxurious levels of comfort, together with not only efficient but very friendly levels of hospitality" said Edward Plaisted of Skytrax.

Sao Paulo Airport Marriott Hotel scooped the award as Best Airport Hotel South America. Enjoying an excellent location just 5 minutes from South America's largest airport this hotel was scored consistently well by guests not only for the overall efficiency of service but also for its relaxed atmosphere and friendly staff.
 



1. REGAL AIRPORT HOTEL - Hong Kong International Airport


Directly connected to the passenger terminal of Hong Kong International Airport by an enclosed, air-conditioned link bridge, Regal Airport Hotel Hong Kong provides superb and comfortable accommodations with 1,171 guest rooms, state-of-the-art meeting and conference facilities including Hong Kong's largest pillarless hotel grand ballroom and 30 function venues, authentic cuisines with 6 restaurants and bars, and a complete range of recreational facilities featuring a luxurious spa with extensive massage menu, as well as an outdoor pool and an indoor heated swimming pool.



2. CROWNE PLAZA - Singapore Changi Airport


Crowne Plaza Changi Airport's dramatic exterior consists of a metallic latticework of tropical flowers. Head to your room to refresh with a rainfall shower or retreat to our sumptuous spa for a range of massage treatments. A link bridge connects Crowne Plaza Changi Airport to Changi Airport Terminal 3, with Terminals 1 and 2 reachable by Skytrain - just 10 minutes from Changi Business Park, home to banks and multinationals, and you can reach the city by taxi in 25 minutes.



3. SOFITEL - London Heathrow Airport


Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites, 45 meeting rooms, 2 restaurants, 2 bars and a Tea Salon. The hotel also offers retail shops including a Hair Salon and Jewellery; a State-of-the-art Health Spa and Gym as well as on-site car park.



4. KEMPINSKI HOTEL - Munich Airport


Only a few steps from the terminals the hussle and noise of the Munich Airport is quickly forgotten when you enter the amazing Atrium of the Kempinski Hotel Airport Munich. With 389 rooms and suites, a stay becomes something quite special for guests. Every encounter at Kempinski Hotel Airport is linked to a comfortable experience. The Hotel is located between the terminal 1 and 2 surrounded of shops and restaurants. Distance to Munich downtown 36 km.



5.THE FAIRMONT - Vancouver Airport


A sophisticated gateway to one of the world's most exciting cities, The Fairmont Vancouver Airport hotel is a premier location for a meeting in Vancouver. Conveniently situated above the USA Departures Level of Vancouver International Airport, the hotel features 7000 square feet of meeting space, elegantly appointed and equipped with state-of-the-technology. As well as being able to enjoy the spectacular views of the North Shore from The Fairmont Vancouver Airport hotel, guests can also enjoy a superb range of facilities, thoughtful amenities, and world- class service during their Vancouver hotel stay.



6. LANGHAM PLACE - Beijing Capital International Airport


Strategically located adjacent to the new Terminal 3 of Beijing's only international airport, the new five-star Langham Place, Beijing Capital Airport promises to be a revolutionary fun airport hotel experience for world travelers and business guests. Conveniently located adjacent to the new Terminal 3 at Beijing Capital International Airport, Langham Place is perfectly positioned. The Hotel is just minutes away from the New China International Exhibition Center and Tianzhu Airport Industrial Zone and a short 15 minute train ride to the city. This ideal location makes it the preferred choice for transit, business travellers, trade fair visitors and event organizers and those in Beijing to taking in the sights of the city.



7. PAN PACIFIC HOTEL - Kuala Lumpur International Airport


This Kuala Lumpur airport hotel is a tranquil haven that contrasts to its neighbour – the bustling Kuala Lumpur International Airport. Well appointed rooms, exceptional culinary indulgences and a state-of-the- art gym will lift the senses of those on transit. Designed with your convenience in mind, you can check- in at the arrival hall and hop on our 24-hr buggy direct to the Kuala Lumpur airport hotel. One of Asia- Pacific's finest and award-winning 5-star airport hotels, it is located adjacent and linked to KL International Airport. The Hotel is connected by a covered skybridge to the Main Terminal Building which houses the Arrival & Departure Halls, and is just a 5-minute walk away.




8. HYATT REGENCY HOTEL - Incheon International Airport


Hyatt Regency Incheon is located next to the new Incheon International Airport, and inside the International Business center which is located approximately 1.5km south of the Passenger Terminal 1.The hotel is perfectly situated along the Seoul-Incheon corridor, approximately 52km from downtown Seoul and 15km west of Incheon, which will be the preferred choice for corporate meetings, banquets, and business & leisure individuals. Hyatt Regency Incheon is set to take its place as the city’s premier venue for corporate meetings and conferences. Cleverly combining its contemporary design and state-of-the art technology with culinary expertise, it brings to Incheon world-class luxury innovative dining and entertainment, Hyatt Regency Incheon is a distinctive new landmark and a welcoming residence to visitors to this gateway city.



9. STAMFORD PLAZA HOTEL - Sydney Airport


Located just minutes from the international terminal and opposite the domestic terminal, this great Sydney airport hotel caters to a mix of business and leisure travellers. The hotel has spectacular views over Botany Bay, CBD and Sydney's domestic airport. Unlike most airport hotels, Stamford Plaza Sydney Airport Hotel offers quiet surroundings with sound resistant glass windows.



10. NOVOTEL - Bangkok Suvarnabhumi Airport


The ultra-modern hotel is located just a three-minute walk from the airport’s main terminal connected by a 200 metre, air-conditioned underground walkway. The Novotel Suvarnabhumi Airport Hotel boasts the largest hotel lobby in the world. The unique design allows for greater environmental control and incorporates the outdoor atrium areas for swimming and recreation. Novotel Suvarnabhumi Airport Hotel is aiming to establish itself as the airport’s premium dining area with four restaurants and a bar.



Best Airport and Airport Hotel winners include

King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport, Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport, Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport, Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver International Airport, Zurich Airport








 

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