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AWARD WINNERS 2011 |
| Best Airports |
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| Best Airport : by Region |
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| Category Winners |
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| Best Staff Service |
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| Best Regional Airports |
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| Best Airport Hotels |
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Hong Kong International Airport wins the award for the world's Best Airport Dining |
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Best Airports 2011 |
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BEST AIRPORT DINING |
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Hong Kong International Airport |
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London Heathrow Airport |
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3 |
Singapore Changi Airport |
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The Respected Airport Awards |
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The world’s largest, annual airport passenger satisfaction survey with 11 million air travellers from over 160 countries
participating. The survey evaluates customer experience across 39 different airport service and product factors. It analyses service
Quality for departure, arrival and transit, including terminal facilities, comfort and cleanliness, security and immigration services,
signage and directions, shopping and dining standards, staff service ... and much more. The survey is
globally respected for its total impartiality and independence, being regarded as the global benchmark of airport excellence and Quality ranking.
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Mr Howard Eng, Executive Director Airport Operations
at HKIA receives the
Best Airport Dining award |
Hong Kong International Airport was named the winner of the Best Airport Dining Award for a second successive year, beating off competition from London Heathrow and Singapore Changi Airports.
The basis of passenger rating for these Award looks at a number of factors that impact on their satisfaction with airport food and beverage outlets - the choice and selection of dining
options, quality of food available, pricing and of course the standards of staff service across all of these outlets.
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1. HONG KONG INTERNATIONAL AIRPORT
Hong Kong International Airport (HKIA) is located less than five flying hours from half of the world's population and is the third busiest International passenger airport
in the world. In 2010, some 50.9 million passengers travelled through HKIA, connecting approximately 160 destinations, through about 900 daily flights by over 95
airlines.
2. LONDON HEATHROW AIRPORT
London Heathrow serves some 180 destinations in more than 90 countries. London Heathrow Airport is the busiest
airport in the UK, the fourth busiest in the world (2010) in terms of total passenger traffic and it handles
more international passengers than any other airport in the world. Over 67 million passengers travel through the
airport annually on services offered by 90 airlines travelling to over 180 destinations in over 90 countries.
The start of operations at Terminal 5 in March 2008 marked the beginning of an
exciting new chapter for Heathrow. Future developments include the construction of Terminal 2A to replace
Terminals 1 and 2 and the redevelopment of Terminals 3 and 4.
3. SINGAPORE CHANGI AIRPORT
Serving more than 100 international airlines flying to some 200 cities in 60 countries, Changi Airport handles about 5,400 arrivals and departures every week and over 42
million passengers a year (that's more than 7 times the size of Singapore's population). With over 40,000 square metres of commercial space, Changi Airport is also one of
Singapore's largest shopping locations.
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The World's Best Airports |
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Hong Kong International Airport was named the Worlds Best Airport by air
travellers across the globe. A favourite of travellers worldwide, Changi Airport Singapore was a close runner up ranking 2nd in 2011. Incheon International Airport, the winner in 2009 was
also in close contention, in 3rd place. Munich Airport ranked 4th in the world and won the
Best Airport Europe title. Beijing Capital Airport continued its improvement in the global ratings, also named
Best Airport China. Amsterdam Schiphol Airport was 6th,
winning Best Airport Western Europe. Zurich Airport ranked 7th, Auckland Airport was
Best Airport Australia/Pacific and 8th worldwide.
Kuala Lumpur ranked in 9th, winning the Best Immigration category. Copenhagen Airport enters the Top 10 ranking and named
Best Airport Northern Europe. |
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World Airport Awards honour airports that gained the highest passenger satisfaction ratings in the World Airport Survey
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Best Airport and Airport Hotel winners include |
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King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore
International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International
Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf
International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport,
Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport,
Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo
International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport,
Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver
International Airport, Zurich Airport |
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Airport of the Year
