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AWARD WINNERS 2011 |
| Best Airports |
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| Best Airport : by Region |
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| Category Winners |
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| Best Staff Service |
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| Best Regional Airports |
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| Best Airport Hotels |
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Vancouver International Airport named the
Best Airport in North America |
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World's Best Airports 2011 |
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NORTH AMERICA |
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1 |
Vancouver International Airport
Airport |
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2 |
Cincinnati/Northern Kentucky International Airport |
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Denver International Airport |
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The Respected Airport Awards |
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The world’s largest, annual airport passenger satisfaction survey with 11 million air travellers from over 160 countries
participating. The survey evaluates customer experience across 39 different airport service and product factors. It analyses service
Quality for departure, arrival and transit, including terminal facilities, comfort and cleanliness, security and immigration services,
signage and directions, shopping and dining standards, staff service ... and much more. The survey is
globally respected for its total impartiality and independence, being regarded as the global benchmark of airport excellence and Quality ranking.
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Mr Steve Hankinson - Director, Customer Care and Security,
Vancouver Airport accepts the Award for Vancouver
Airport |
Vancouver International Airport has been named Best Airport in North America
for the second year in a row at the 2011 World Airport Awards. The passenger survey asked
customers to rate the quality of service and airport facilities across 39 key performance indicators. In 2nd place is Cincinnati/Northern Kentucky International Airport, ahead of Denver International Airport in 3rd.
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1. VANCOUVER INTERNATIONAL AIRPORT
Canada’s second busiest airport, Vancouver International Airport welcomed 16.2 million people in 2009.
Since 1992, when the Airport Authority assumed responsibility for the airport, passenger traffic has increased
more than 78% from 9.9 million passengers. The 1980s welcomed a series of modifications and expansions to the terminal. In 1986 Vancouver hosted Expo 86 – the first major world-class event to pass
through the Vancouver International Airport. By 1989, the airport became commonly known as “YVR” – a name that soon became synonymous with the Vancouver International Airport.
In 1992 YVR became on of the first four airports in Canada transferred from the Federal Government to local community-based, not-for-profit organizations.
The new Airport Authority officially assumed management and operation on July 1 and embarked on an ambitious development plan. The late 1990s and early 2000s
were exponential growth years at YVR. The opening and continuous expansions of the International Terminal Building allowed for expanded transborder and
international traffic. In June of 2002, The Airport Authority celebrated its 10th anniversary and becomes the first organization to be designated a Power
Smart Certified business by BC Hydro. This was the first of many steps towards a commitment to sustainability The Airport Authority would honour in coming years.
In 2004, after three years of unprecedented challenges, the aviation industry rebounds strongly, setting the stage for a period of sustained growth. YVR welcomes
15.7 million passengers. In February, the Airport Authority announces a $1.4 billion 10-year Capital Program to help ensure YVR can accommodate the 21 million passengers expected in the future.
2. CINCINNATI / NORTHERN KENTUCKY INTERNATIONAL AIRPORT
Officially known as Cincinnati/Northern Kentucky International Airport, Cincinnati Airport serves the Greater
Cincinnati area, with more than 10 million passengers using the airport each year. Downtown Cincinnati is 13
miles north-east of the airport, a 25-minute trip by airport shuttle. The airport has three terminals, though
only two are in use. Terminal 3 is served by Delta and its regional affiliates. All international arrivals
except, U.S. border preclearance are processed in the Mezzanine Level of Concourse B. Concourse B in Terminal
3 is well-known for its open spaces, high ceilings, large windows with views of the airfield, and natural
lighting during the day.
3. DENVER INTERNATIONAL AIRPORT
Denver airport's distinctive white tensile fiberglass roof is aesthetically designed to be reminiscent of the
snow-capped Rocky Mountains in winter. Denver International Airport is also known for a pedestrian bridge
connecting the terminal to Concourse A that allows travellers to view planes taxiing directly underneath and
provides sweeping views of the Rocky Mountains to the West and the high plains to the East.
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The World's Best Airports |
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Hong Kong International Airport was named the Worlds Best Airport by air
travellers across the globe. A favourite of travellers worldwide, Changi Airport Singapore was a close runner up ranking 2nd in 2011. Incheon International Airport, the winner in 2009 was
also in close contention, in 3rd place. Munich Airport ranked 4th in the world and won the
Best Airport Europe title. Beijing Capital Airport continued its improvement in the global ratings, also named
Best Airport China. Amsterdam Schiphol Airport was 6th,
winning Best Airport Western Europe. Zurich Airport ranked 7th, Auckland Airport was
Best Airport Australia/Pacific and 8th worldwide.
Kuala Lumpur ranked in 9th, winning the Best Immigration category. Copenhagen Airport enters the Top 10 ranking and named
Best Airport Northern Europe. |
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World Airport Awards honour airports that gained the highest passenger satisfaction ratings in the World Airport Survey
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Best Airport and Airport Hotel winners include |
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King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore
International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International
Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf
International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport,
Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport,
Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo
International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport,
Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver
International Airport, Zurich Airport |
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Airport of the Year
