| AWARD WINNERS 2011 |
| Best Airports |
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| Best Airport : by Region |
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| Category Winners |
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| Best Staff Service |
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| Best Regional Airports |
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| Best Airport Hotels |
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Dubai International Airport wins the 2011 Best Airport in the Middle East Award |
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World's Best Airports 2011 |
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MIDDLE EAST |
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Dubai International Airport |
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Abu Dhabi International Airport |
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Bahrain International Airport |
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The Respected Airport Awards |
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The world’s largest, annual airport passenger satisfaction survey with 11 million air travellers from over 160 countries
participating. The survey evaluates customer experience across 39 different airport service and product factors. It analyses service
Quality for departure, arrival and transit, including terminal facilities, comfort and cleanliness, security and immigration services,
signage and directions, shopping and dining standards, staff service ... and much more. The survey is
globally respected for its total impartiality and independence, being regarded as the global benchmark of airport excellence and Quality ranking.
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Mr James Robinson - Head of Strategic Planning, Dubai Airports, accepts the Award for Dubai International
Airport |
As the largest airport in this region, Dubai International Airport has won the prestigious Best Airport Middle East title at the 2011 World Airport Awards. The passenger survey asked
customers to rate the quality of service and airport facilities across
39 key performance indicators. In 2nd place is Abu Dhabi International Airport, ahead of Bahrain International Airport in 3rd. |
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1. DUBAI INTERNATIONAL AIRPORT
Dubai International registered another record year with the airport’s 2010 passenger traffic reaching an
historic 47.2 million, up 15.3 per cent over 40.9 million in 2009 and 2.4 per cent more than the 46.1 million
originally projected for the year. According to the annual traffic report issued today by Dubai Airports,
December passenger numbers reached 4.2 million, an increase of 11.6 per cent compared to 3.8 million recorded
during the same month in 2009. In terms of monthly traffic, the airport crossed the four million mark for the
third consecutive month in December, and for the fourth time in 2010. HH Sheikh Ahmed Bin Saeed Al Maktoum,
President of Dubai Civil Aviation Authority and Chairman of Dubai Airports, attributed Dubai International’s
continued success to Dubai’s progressive aviation model. "The key to our success has been our coordinated and
supportive approach to aviation,” said Sheikh Ahmed. “Dubai has a model, unlike Europe and elsewhere, that
recognises aviation’s strategic importance and promotes growth in the sector. It starts with an open skies
policy, competitive rates and a tax-free environment that has attracted over 130 airlines to Dubai and extends
to strategic investments in top-flight aviation infrastructure that promote high service standards and sustain
rapid growth. This combined with our geocentric location, which can effectively connect any two major cities
in the world, will drive further expansion and continued benefits to consumers across the globe."
2. ABU DHABI INTERNATIONAL AIRPORT
Abu Dhabi International Airport is the gateway to the Emirate of Abu Dhabi. The airport is an award-winning
facility that is increasingly being recognized as the airport of choice offering passengers a unique
combination of functional advantages and convivial travel experience. A host of initiatives recently
introduced are confirming the airport’s image as a passenger centric facility. That image will certainly be
further consolidated as the new state-of-the art facilities under the ambitious US$6.8 million expansion
programme come on line. Located 32km from the heart of Abu Dhabi city, the airport is built over an area of
350,000 square metre. The airport operates 24 hours a day, seven days a week. Abu Dhabi International
Airport’s new terminal three (T3) serves as base to Etihad Airways, the flag carrier of the United Arab
Emirates. T3 was opened in early 2009, raising the airport capacity to 12 million passengers per annum.
Following the Terminal’s opening in early 2009, ADAC and Etihad worked on implementing the transition of the
majority of Etihad flights from Terminal 1 to Terminal 3. This allowed the smooth transition for all
passengers, as well as the ability to monitor and confirm safety and security measures and ensure its award-
winning security standards are met. To meet further growing demand, ADAC has begun development work on a
major new passenger terminal, to be situated between the two parallel runways and known as the Midfield
Terminal Complex (MTC). The construction of the Midfield Terminal is a key element of the broader Midfield
Complex, which will include cargo and catering facilities, utilities and related infrastructure. In its first
year of operation, the planned capacity of this facility is expected to reach 20 million passengers, gradually
increasing to 40 million passengers per annum.
3. BAHRAIN INTERNATIONAL AIRPORT
Bahrain International Airport is a key hub airport in the region, providing a gateway to the Northern Gulf.
The airport is a major hub for both Gulf Air and Bahrain Air. Together they account for 56% of the total
weekly operations. 39 other international airlines including British Airways, Cathay Pacific, KLM and
Lufthansa operate a total of 460 services per week to a total of 60 destinations. In 2008, The Airport
witnessed a tremendous growth of 20% accounting for 8.9 million passengers while aircraft movement also
increased by 11% to 81,789. However Cargo tonnage had no increase 350, 000 tonnes. erminal facilities are
under constant review and improvement. Recent developments include a unique separate First and Business Class
Check-In Lounge providing specialized services for premium passengers with discrete check-in and immigration
facilities and direct access to the Departures Lounge.
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The World's Best Airports |
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Hong Kong International Airport was named the Worlds Best Airport by air
travellers across the globe. A favourite of travellers worldwide, Changi Airport Singapore was a close runner up ranking 2nd in 2011. Incheon International Airport, the winner in 2009 was
also in close contention, in 3rd place. Munich Airport ranked 4th in the world and won the
Best Airport Europe title. Beijing Capital Airport continued its improvement in the global ratings, also named
Best Airport China. Amsterdam Schiphol Airport was 6th,
winning Best Airport Western Europe. Zurich Airport ranked 7th, Auckland Airport was
Best Airport Australia/Pacific and 8th worldwide.
Kuala Lumpur ranked in 9th, winning the Best Immigration category. Copenhagen Airport enters the Top 10 ranking and named
Best Airport Northern Europe. |
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World Airport Awards honour airports that gained the highest passenger satisfaction ratings in the World Airport Survey
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The world's most Prestigious and
Recognised Airport Awards |
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The World Airport Survey™ : 11 million air travellers from
over 160 countries make this the world’s largest, annual airport passenger
satisfaction survey, evaluating traveller experiences across 39 different
airport service and product factors. It analyses the airport experience for
departure, arrival and transit, including terminal facilities, comfort and
cleanliness, security and immigration services, signage and directions, shopping
and dining standards, staff service quality ... and much more. The survey is
held in highest esteem for its impartiality and independence, and is regarded as
the global benchmark of airport excellence and Quality ranking.
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Best Airport and Airport Hotel winners include |
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King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore
International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International
Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf
International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport,
Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport,
Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo
International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport,
Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver
International Airport, Zurich Airport |
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