World Airport Awards
World Airport Awards

The most prestigious accolades for the world airport industry. Travellers from over 160 countries take part in the world’s largest, annual airport passenger satisfaction survey, to decide award winners. The World Airport Awards™ are the global benchmark of airport excellence and Quality ranking.



AWARD WINNERS 2011
Best Airports
Airport of the Year Most Improved Airport Best Low-Cost Airport Best Premium Service
Best Airport : by Region
Africa Asia Australia/Pacific China Europe India Middle East Central America North America South America Northern Europe Central Europe Southern Europe Western Europe Eastern Europe
Category Winners
Airport Shopping Security Processing Immigration Service International Transit Terminal Cleanliness Airport Washrooms Leisure Amenities Airport Dining Baggage Delivery
Best Staff Service
Africa Asia Australia/Pacific Europe Middle East Central America North America South America
Best Regional Airports
Africa Asia Australia/Pacific China Europe North America South America
Best Airport Hotels
Best in the World Best in Africa Best in Asia Best in Australia/Pacific Best in China Best in Europe Best in Middle East Best in North America Best in South America

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AWARDS ARCHIVE

2010 Airport Awards
2009 Airport Awards
World Airline Awards




Moscow Domodedovo Airport is named the Best Airport in Eastern Europe


World's Best Airports 2011

EASTERN EUROPE

   

1

Moscow Domodedovo Airport

2

Budapest Airport

3

Moscow Sheremetyevo Airport

   

The Respected Airport Awards

The world’s largest, annual airport passenger satisfaction survey with 11 million air travellers from over 160 countries participating. The survey evaluates customer experience across 39 different airport service and product factors. It analyses service Quality for departure, arrival and transit, including terminal facilities, comfort and cleanliness, security and immigration services, signage and directions, shopping and dining standards, staff service ... and much more. The survey is globally respected for its total impartiality and independence, being regarded as the global benchmark of airport excellence and Quality ranking.

 

Mr Alexey Raevskiy, Deputy Director Commercial, DME Airport
receives the 2011 Best Airport Eastern Europe Award



Moscow Domodedovo Airport has been named Best Airport in Eastern Europe at the 2011 World Airport Awards - for the 2nd consecutive year. The passenger survey asked customers to rate the quality of service and airport facilities across 39 key performance indicators.  In 2nd place is Budapest Airport, ahead of Moscow Sheremetyevo Airport in 3rd



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1. MOSCOW DOMODEDOVO AIRPORT


Moscow Domodedovo Airport is located 42 kms southeast of Moscow centre. Domodedovo is the largest airport in Russia in terms of passenger and cargo traffic - 22.25 million passengers used the airport in 2010. The airport operator is currently doubling the terminal space to 225,000 square metres and announced plans to invest a further US$300 million into construction and upgrades in the next two years. The 97,600 m2 passenger Terminal (T1) at DME is set to increase in size by 27,000 m2 in the first stage of expansion which will be designated as T2 (this will be a dedicated international terminal). This first expansion will allow an enlarged space for the check-in area and departure gates. The first phase of T2 was completed by the end of 2006 and allows an additional capacity of 7 million passengers per year. This will be followed by phase two expansion of T2 which will increase the overall size of the passenger terminal to 225,000m2. This is scheduled for completion by 2012. By 2012 the new domestic T3 terminal will be completed, increasing DME's capacity to 24-28 million passengers per year, approximately doubling its current capacity. Once T4 is built, the airport's capacity is estimated to be around 30 to 35 million passengers a year. All terminals will remain connected.



2. BUDAPEST AIRPORT


Budapest Airport is located 16 kms southeast of Budapest centre. On 16th March 2011 the name of Budapest Ferihegy International Airport was changed to Budapest Franz Liszt International Airport. Ferihegy airport has three main terminals: 1, 2A and 2B, and a smaller one for general aviation flights. Malév has the most flights at the airport. The largest foreign airline (in terms of passengers carried from and to Budapest) is Lufthansa.



3. MOSCOW SHEREMETYEVO AIRPORT


Moscow Sheremetyevo Airport is located 29 kms north-west of central Moscow. It is a hub for Aeroflot, and one of the three major airports serving Moscow along with Domodedovo International Airport and Vnukovo. It is the second largest in Russia (after Domodedovo). In 2010, the airport handled 19,329,000 passengers and 184,488 aircraft movements. Terminal C is complete beside the old Terminal 1, and has 40,000 m2 of floor space and has a capacity of 5 million passengers per year. Sheremetyevo-1 currently caters mainly to internal low-cost flights and flights to Minsk. It will be refurbished as a terminal for business jets, to be designated as Terminal B. Another new building, Terminal D, opened in November 2009. The 170,000 m2 building is home to Aeroflot and its SkyTeam partners, with capacity for 12 million passengers a year. Aeroflot is in the course of transferring all international flights from Terminal F to D.



The World's Best Airports

Hong Kong International Airport was named the Worlds Best Airport by air travellers across the globe. A favourite of travellers worldwide, Changi Airport Singapore was a close runner up ranking 2nd in 2011. Incheon International Airport, the winner in 2009 was also in close contention, in 3rd place. Munich Airport ranked 4th in the world and won the Best Airport Europe title. Beijing Capital Airport continued its improvement in the global ratings, also named Best Airport China. Amsterdam Schiphol Airport was 6th, winning Best Airport Western Europe. Zurich Airport ranked 7th, Auckland Airport was Best Airport Australia/Pacific and 8th worldwide. Kuala Lumpur ranked in 9th, winning the Best Immigration category. Copenhagen Airport enters the Top 10 ranking and named Best Airport Northern Europe.

 

World Airport Awards honour airports that gained the highest passenger satisfaction ratings in the World Airport Survey




Best Airport and Airport Hotel winners include

King Shaka International Airport, Abu Dhabi International Airport, Amsterdam Airport Schiphol, Auckland International Airport, Bangalore International Airport, Barcelona Airport, Beijing Capital International Airport, Cape Town International Airport, Central Japan International Airport, Cincinnati/Northern Kentucky International Airport, Copenhagen Airport, Doha International Airport, Dubai International Airport, Düsseldorf International Airport, Gold Coast Airport, Guayaquil Airport, Haikou Meilan International Airport, Hamburg Airport, Hong Kong International Airport, Hotel Sofitel London Heathrow, Incheon International Airport, InterContinental Johannesburg OR Tambo Airport, Jorge Chávez International Airport, Kuala Lumpur International Airport, London Heathrow Airport, London Stansted Airport, Moscow Domodedovo Airport, Munich Airport, OR Tambo International Airport, Panama Tocumen Airport, Regal Airport Hotel, Sao Paulo Airport Marriott Hotel, Shanghai Hongqiao International Airport, Singapore Changi Airport, Stamford Plaza Sydney Airport Hotel, Taiwan Taoyuan International Airport, The Fairmont Vancouver Airport, Vancouver International Airport, Zurich Airport








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